James Kim

James Kim Email and Phone Number

Sr. Managing Partner, Technology and Experience Innovation @ Concentrix
Seattle, WA, US
James Kim's Location
Seattle, Washington, United States, United States
James Kim's Contact Details
About James Kim

I’m a collaborative problem-solver, solutioner, story-teller, sr-level utility player and leader, who thrives on bringing clarity within highly ambiguous and dynamic environments - including multiple acquisitions and integrations. I have consistently led successful revenue, operational and growth initiatives in a wide variety of organizational contexts, teams and cultures. I have been fortunate to have developed deep expertise and understanding across industries, domains and brands, throughout my career.My core values are: 1. Companies aren’t successful, when their people aren’t successful. 2. Solving the right problems deliver better outcomes. 3. It’s always about the outcomes, not the outputs. Was once a daily-ish bike commuter.Brands & VerticalsB2B and Industrials: UPRR, Honeywell, Symantec, Corning, ISACA, Microsoft, AT&THealthcare: CommonSpirit, Pacific Source, Healthwise, AccoladeAutomotive: Toyota, Lexus, Jeep, Dodge, Chrysler, Subaru, TireBuyerConsumer Products & Services: Amazon, Macy's, Yahoo! Personals, Aveda, Calphalon, Seventh Generation, T-Mobile, AT&T, Sprint, Citibank, TopGolf, It's Just Lunch, Amazon, Vans, Aeropostale, REI, UberEducation: Hawaii Department of Education, University of Southern California LibrariesKey areas of expertise: * Innovation, scenario planning, emerging technology considerations* Human-centered design, experience vision, service design* Consumer and user research, contextual inquiry and understanding, competitive analyses and framing* Driving and managing top- and bottom-line outcomes* Nurturing people, careers and building strong teams

James Kim's Current Company Details
Concentrix

Concentrix

View
Sr. Managing Partner, Technology and Experience Innovation
Seattle, WA, US
Website:
concentrix.com
Employees:
174924
James Kim Work Experience Details
  • Concentrix
    Sr. Managing Partner, Technology And Experience Innovation
    Concentrix
    Seattle, Wa, Us
    View
  • Concentrix Catalyst
    Sr. Managing Partner, Services Innovation & Enablement
    Concentrix Catalyst Dec 2024 - Present
    Beaverton, Oregon, Us
    View
  • Concentrix Catalyst
    Sr Managing Partner Head Of Strategy & Design
    Concentrix Catalyst Dec 2023 - Dec 2024
    Beaverton, Oregon, Us
    View
  • Concentrix Catalyst
    Managing Director Gtm Lead
    Concentrix Catalyst Jun 2023 - Dec 2023
    Beaverton, Oregon, Us
    View
  • Concentrix Catalyst
    Managing Director, Global Head Of Design
    Concentrix Catalyst Jan 2022 - May 2023
    Beaverton, Oregon, Us
    Concentrix Catalyst is the experience design and engineering team of Concentrix. We help some of the world's best brands optimize, modernize and re-imagine their CX. I currently lead our global design collective across the U.S., LATAM, EMEA, ASEAN, India. We foster top-tier talent in strategy, design and technology to deliver exceptional experiences and product, powered by deeply technical solutions. We co-create these experiences and solutions with partners like Vans, Petco, Skechers, Starbucks, Nike, DSW, REI, Disney, Union Pacific, Kiewit, Honeywell, Zimmer Biomet, Kaiser, TPMG, Pacific Source, CommonSpirit and T-Mobile.I oversee our overall design capability and am privileged to work with a highly talented team of problem-solving thinkers, creators, makers and builders. Our design team is a diverse group of Human-centered design professionals who bring this perspective into every phase of our work. I also work directly with clients, helping to co-create the next generation of people-centered experiences.
    View
  • Pk
    Managing Director, Head Of Design
    Pk Oct 2018 - Dec 2022
    Beaverton, Oregon, Us
    ***PK was acquired by Concentrix in December 2022 and is now Concentrix Catalyst, the Experience Design and Engineering team at Concentrix***PK culture fosters top-tier talent in strategy, design and technology to deliver exceptional experiences and product, powered by deeply technical solutions. We co-create these experiences and solutions with partners like Vans, Petco, Skechers, Starbucks, Nike, DSW, REI, Disney, Union Pacific, Kiewit, Honeywell, Zimmer Biomet, Kaiser, TPMG, Pacific Source, CommonSpirit and T-Mobile.I oversee our overall design capability and am privileged to work with a highly talented team of problem-solving thinkers, creators, makers and builders. Our design team is a diverse group of Human-centered design professionals who bring this perspective into every phase of our work. I also work directly with clients, helping to co-create the next generation of people-experiences. We are currently hiring FT and freelance design (Service Design, Design Strategy, UX Research, UX, UI, Visual, Brand and PM) roles - DM me for additional details.
    View
  • Lenati
    Managing Director, Design
    Lenati Jul 2018 - Feb 2020
    Lenati is an award-winning loyalty and management consulting firm, with end-to-end strategy, design, technology and delivery capabilities. We deliver bulletproof, globally scalable technology solutions as a part of PK.As a customer experience-led firm, we're proud that some of the most valued and recognized companies in the world rely on us to help them bring innovative and disruptive customer experiences to life, including Starbucks, Nike, Nordstrom, Microsoft, Adobe, Vans and T-Mobile.I currently lead the integration and growth of our experience design, innovation lab and creative capability across both Lenati and ProKarma.
  • Smith
    Chief Strategy Officer
    Smith Nov 2013 - Jul 2018
    Columbus, Ohio, Us
    SMITH focuses on customer experience in conjunction with the business value of commerce and the disruptive nature of technologies, including AR, VR, Voice, AI and Emotion Sensing to create awesome buying and selling experiences for its clients. As CSO, I shape the agency's strategic direction and positioning, including our marketing and demand generation efforts, creation and oversight of SMITH Labs and also supporting key clients.
    View
  • Smith
    Chief Strategy And Creative Officer
    Smith Jun 2015 - Nov 2016
    Columbus, Ohio, Us
    As head of strategy, UX and creative, I helped lead pitches and client projects, as well as oversee our strategy, experience design and creative teams deliver end-to-end customer experiences through user-centered design and client co-creation approaches. I am a player-coach who is part strategist, part experience creator and part project manager.
    View
  • Ascentium
    Svp Strategy
    Ascentium Apr 2010 - Nov 2013
    Ascentium is a hybrid digital/technology and customer experience agency, focused on delivering experiences that matter through digital touchpoints. Principal CX strategist on key accounts, including T-Mobile, TopGolf, Honeywell, USC Libraries, Hawaii Department of Education. In my role, I led key account pitches and wins, as well as led the business casing, concepting and creation of digitally-based customer experiences from strategy development to experience design and execution.
  • Carmichael Lynch
    Sr. Partner, Head Of Digital
    Carmichael Lynch Nov 2008 - Feb 2010
    Minneapolis, Mn, Us
    Carmichael Lynch is a leading agency focused on connecting brands and their audiences and have helped shape what you know about Harley Davidson, Subaru and Jack Links.I was responsible for end-to-end digital media, digital strategy, experience design (UX, UI), creative and delivery. I also ran the digital P&L within the agency and drove growth of digital from <5% to 20%+ of agency revenues and led the strengthening of the agency’s digital capabilities across strategy, media, UX, creative and production.Delivered substantial digital wins and revenue growth, including Subaru Digital, Calphalon and Seventh Generation and led key projects, including Million Baby Crawl, subaru.com, mysubaru.com, Subaru "Share the Love" interactive, Calphalon Unison Launch.
    View
  • Carmichael Lynch
    Partner, Digital
    Carmichael Lynch Jan 2008 - Nov 2008
    Minneapolis, Mn, Us
    I was responsible for end-to-end digital media, digital strategy, experience design (UX, UI), creative and delivery and led the strengthening of the agency’s digital capabilities across strategy, media, UX, creative and production.Delivered substantial digital wins and revenue growth, including Subaru Digital.
    View
  • Organic
    Vp, Head Of Strategy
    Organic Oct 2005 - Jan 2008
    Cincinnati, Ohio, Us
    Organic is a leading digital customer experience agency. As the agency's principal strategist, I helped drive strategic innovation for Organic clients through shaping the agency's methodology around consumer empathy and Exceptional Experience. In addition, strengthened our strategy, analytics and consumer insight capabilities from a talent and skills perspective. Led progressive digital/social strategy, digital campaigns and end-to-end site redesigns for Jeep, Dodge, Chrysler.Partner with Omnicom sister agencies - Phd (Media), BBDO (Brand/Creative) on key clients. Oversee 20+ staffers across the network.
    View
  • Digitas
    Vp/Director Marketing
    Digitas Jan 2005 - Sep 2005
    Boston, Massachusetts, Us
    I did a brief stint as a lead on the overall Microsoft relationship, directing client strategy, deliverables and overall marketing programs, including P&L accountability for the portfolio of business. I returned to Organic when the CEO asked me to come back and take on the chief strategist role there.
    View
  • Organic
    Group Director, Interactive Strategy
    Organic Sep 1999 - Jan 2005
    Cincinnati, Ohio, Us
    Direct the strategy for online marketing, digital media and websites for key clients.Helped win and execute digital programs and website redesigns for key clients, including macys.com, Sprint PCS, Symantec.comStaff of 20 direct reports.
    View
  • Toyota North America
    Long Range Planning Manager
    Toyota North America Apr 1996 - Aug 1999
    Plano, Tx, Us
    * Authored market and customer strategies to influence mid- to long-term US market/product planning* Developed official U.S. perspectives on key trends impacting the automotive market from audience, trends, competition and scenario planning perspective* Oversaw strategic brand positioning research and recommendations for both Toyota and Lexus* Authored the long-range market and consumer forecast for the U.S.* Led product naming for the Echo and Tundra
    View
  • Macys
    Regional Merchandise Mgr, Assistant Buyer, Group Mgr, Sales Mgr
    Macys Sep 1989 - Aug 1994
    New York, Ny, Us
    Rapid progression of responsibility and business exposure. Consistently promoted ahead of peer group-Regional Merchandise Manager: Oversee and manage region-specific inventory levels and merchandise assortments, based on competitive assessments and storeline merchandising improvements. Juniors, Kids, Coats/Swim. Revenue responsibility of $40MM+-Group Merchandise Manager, Men’s/Hardgoods: Drive year-over-year growth while overseeing customer service, merchandising, sales and promotional activities for Men's/ Housewares/ Electronics. Staff of 11 managers, 100+ associates, $15MM revenue.-Assistant Buyer: Consistently delivered top sales and inventory turn within Men’s division. Manage and track overall merchandise plans, allocation and P&L.-Sales Manager: Increased revenues by identifying and communicating missed opportunities, competitive issues. Managed local store merchandising and operations in Men's.
    View

James Kim Skills

Digital Strategy Digital Marketing Strategy Integrated Marketing Analytics Interactive Marketing User Experience Customer Insight Marketing Strategy Marketing Research Online Marketing Online Advertising Thought Leadership Marketing Strategic Partnerships Management Automotive Leadership E Commerce Brand Architecture Mobile Marketing Business Development Strategic Planning Email Marketing Advertising Interactive Advertising Content Strategy Creative Strategy Social Media Marketing Digital Media Web Analytics Retail Market Research Brand Development Sem Business Modeling Customer Experience Design Financial Services New Business Development Brand Management Direct Marketing Competitive Analysis Relationship Marketing

James Kim Education Details

  • University Of Pennsylvania
    University Of Pennsylvania
    Public Policy
  • Washington University In St. Louis - Olin Business School
    Washington University In St. Louis - Olin Business School
    Marketing

Frequently Asked Questions about James Kim

What company does James Kim work for?

James Kim works for Concentrix

What is James Kim's role at the current company?

James Kim's current role is Sr. Managing Partner, Technology and Experience Innovation.

What is James Kim's email address?

James Kim's email address is ja****@****ota.com

What is James Kim's direct phone number?

James Kim's direct phone number is +120679*****

What schools did James Kim attend?

James Kim attended University Of Pennsylvania, Washington University In St. Louis - Olin Business School.

What are some of James Kim's interests?

James Kim has interest in Design, Toyota, Marketing, Market Research, Social Networks (Online), Seattle, Jersey City, Facebook Platform, Android (Os), Technology Trends.

What skills is James Kim known for?

James Kim has skills like Digital Strategy, Digital Marketing, Strategy, Integrated Marketing, Analytics, Interactive Marketing, User Experience, Customer Insight, Marketing Strategy, Marketing Research, Online Marketing, Online Advertising.

Who are James Kim's colleagues?

James Kim's colleagues are Bayu Ratnanto, Ganpati Kucheria, Olivia Cohen, Elisabeth Davis, Aruna Bn, Hazel Bonilla, Bhavnaben Rajput.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.