James Kim Email & Phone Number

Seattle, Wa, Us

Beaverton, Oregon, Us

Beaverton, Oregon, Us

Beaverton, Oregon, Us

Beaverton, Oregon, Us

Concentrix Catalyst is the experience design and engineering team of Concentrix. We help some of the world's best brands optimize, modernize and re-imagine their CX. I currently lead our global design collective across the U.S., LATAM, EMEA, ASEAN, India. We foster top-tier talent in strategy, design and technology to deliver exceptional experiences and product, powered by deeply technical solutions. We co-create these experiences and solutions with partners like Vans, Petco, Skechers, Starbucks, Nike, DSW, REI, Disney, Union Pacific, Kiewit, Honeywell, Zimmer Biomet, Kaiser, TPMG, Pacific Source, CommonSpirit and T-Mobile.I oversee our overall design capability and am privileged to work with a highly talented team of problem-solving thinkers, creators, makers and builders. Our design team is a diverse group of Human-centered design professionals who bring this perspective into every phase of our work. I also work directly with clients, helping to co-create the next generation of people-centered experiences.

Beaverton, Oregon, Us

***PK was acquired by Concentrix in December 2022 and is now Concentrix Catalyst, the Experience Design and Engineering team at Concentrix***PK culture fosters top-tier talent in strategy, design and technology to deliver exceptional experiences and product, powered by deeply technical solutions. We co-create these experiences and solutions with partners like Vans, Petco, Skechers, Starbucks, Nike, DSW, REI, Disney, Union Pacific, Kiewit, Honeywell, Zimmer Biomet, Kaiser, TPMG, Pacific Source, CommonSpirit and T-Mobile.I oversee our overall design capability and am privileged to work with a highly talented team of problem-solving thinkers, creators, makers and builders. Our design team is a diverse group of Human-centered design professionals who bring this perspective into every phase of our work. I also work directly with clients, helping to co-create the next generation of people-experiences. We are currently hiring FT and freelance design (Service Design, Design Strategy, UX Research, UX, UI, Visual, Brand and PM) roles - DM me for additional details.

Lenati is an award-winning loyalty and management consulting firm, with end-to-end strategy, design, technology and delivery capabilities. We deliver bulletproof, globally scalable technology solutions as a part of PK.As a customer experience-led firm, we're proud that some of the most valued and recognized companies in the world rely on us to help them bring innovative and disruptive customer experiences to life, including Starbucks, Nike, Nordstrom, Microsoft, Adobe, Vans and T-Mobile.I currently lead the integration and growth of our experience design, innovation lab and creative capability across both Lenati and ProKarma.

Columbus, Ohio, Us

SMITH focuses on customer experience in conjunction with the business value of commerce and the disruptive nature of technologies, including AR, VR, Voice, AI and Emotion Sensing to create awesome buying and selling experiences for its clients. As CSO, I shape the agency's strategic direction and positioning, including our marketing and demand generation efforts, creation and oversight of SMITH Labs and also supporting key clients.

Columbus, Ohio, Us

As head of strategy, UX and creative, I helped lead pitches and client projects, as well as oversee our strategy, experience design and creative teams deliver end-to-end customer experiences through user-centered design and client co-creation approaches. I am a player-coach who is part strategist, part experience creator and part project manager.

Ascentium is a hybrid digital/technology and customer experience agency, focused on delivering experiences that matter through digital touchpoints. Principal CX strategist on key accounts, including T-Mobile, TopGolf, Honeywell, USC Libraries, Hawaii Department of Education. In my role, I led key account pitches and wins, as well as led the business casing, concepting and creation of digitally-based customer experiences from strategy development to experience design and execution.

Minneapolis, Mn, Us

Carmichael Lynch is a leading agency focused on connecting brands and their audiences and have helped shape what you know about Harley Davidson, Subaru and Jack Links.I was responsible for end-to-end digital media, digital strategy, experience design (UX, UI), creative and delivery. I also ran the digital P&L within the agency and drove growth of digital from <5% to 20%+ of agency revenues and led the strengthening of the agency’s digital capabilities across strategy, media, UX, creative and production.Delivered substantial digital wins and revenue growth, including Subaru Digital, Calphalon and Seventh Generation and led key projects, including Million Baby Crawl, subaru.com, mysubaru.com, Subaru "Share the Love" interactive, Calphalon Unison Launch.

Minneapolis, Mn, Us

I was responsible for end-to-end digital media, digital strategy, experience design (UX, UI), creative and delivery and led the strengthening of the agency’s digital capabilities across strategy, media, UX, creative and production.Delivered substantial digital wins and revenue growth, including Subaru Digital.

Cincinnati, Ohio, Us

Organic is a leading digital customer experience agency. As the agency's principal strategist, I helped drive strategic innovation for Organic clients through shaping the agency's methodology around consumer empathy and Exceptional Experience. In addition, strengthened our strategy, analytics and consumer insight capabilities from a talent and skills perspective. Led progressive digital/social strategy, digital campaigns and end-to-end site redesigns for Jeep, Dodge, Chrysler.Partner with Omnicom sister agencies - Phd (Media), BBDO (Brand/Creative) on key clients. Oversee 20+ staffers across the network.

Boston, Massachusetts, Us

I did a brief stint as a lead on the overall Microsoft relationship, directing client strategy, deliverables and overall marketing programs, including P&L accountability for the portfolio of business. I returned to Organic when the CEO asked me to come back and take on the chief strategist role there.

Cincinnati, Ohio, Us

Direct the strategy for online marketing, digital media and websites for key clients.Helped win and execute digital programs and website redesigns for key clients, including macys.com, Sprint PCS, Symantec.comStaff of 20 direct reports.

Plano, Tx, Us

* Authored market and customer strategies to influence mid- to long-term US market/product planning* Developed official U.S. perspectives on key trends impacting the automotive market from audience, trends, competition and scenario planning perspective* Oversaw strategic brand positioning research and recommendations for both Toyota and Lexus* Authored the long-range market and consumer forecast for the U.S.* Led product naming for the Echo and Tundra

New York, Ny, Us

Rapid progression of responsibility and business exposure. Consistently promoted ahead of peer group-Regional Merchandise Manager: Oversee and manage region-specific inventory levels and merchandise assortments, based on competitive assessments and storeline merchandising improvements. Juniors, Kids, Coats/Swim. Revenue responsibility of $40MM+-Group Merchandise Manager, Men’s/Hardgoods: Drive year-over-year growth while overseeing customer service, merchandising, sales and promotional activities for Men's/ Housewares/ Electronics. Staff of 11 managers, 100+ associates, $15MM revenue.-Assistant Buyer: Consistently delivered top sales and inventory turn within Men’s division. Manage and track overall merchandise plans, allocation and P&L.-Sales Manager: Increased revenues by identifying and communicating missed opportunities, competitive issues. Managed local store merchandising and operations in Men's.

Ba, Public Policy

Mba, Finance, Marketing