• Provide oversight for intake process to ensure timely responses to collaboration requests • Streamlined intake by creating sector teams and new intake processes • Created process for monthly client lead meetings • Work with deputy director of programs & operations to further systematize monthly financial process o establish onboarding documents for incoming team members• Establish clear workflows • Explore and evaluate options for managed Human Resource services to inform a decision on a Human Resource partner • Support deputy director of programs & operations in the selection and onboarding of it partner to systematize contracting workflow • Establish templates for ongoing use with clients and consulting partners • Assist in the creation of and maintenance of an operations manual/playbook • Manage the communication, roll out and follow up around operational process changes. • Prepare invoices using QuickBooks online, for both strategies and institute • Follow up for past due payments • Receive requests for payment from vendors and consulting partners • Manage all contracting for strategies and institute clients and consulting partners • Provide support for year-end reporting and tax processes • Support onboarding of and coordination with consulting partners • Act as liaison to Human Resource partner, once fully onboarded • Act as liaison to Information Technology partner, once fully onboarded • Provide additional support to program team, as needed• Contribute ideas to improve the experience of Perception’s clients and staff

• Managed overall accounting for the organization including invoicing protocols, expense reports, inventory and capitol assets, banking and payroll functions• Streamlined Vendor Invoicing Process, decreasing vendor payment turnaround time from 2 months to 3 weeks• Streamlined Participant Stipend process; deceasing Stipend payment turnaround time from 1 month to 2 weeks• Reconciled Month Amex expenses • Acted as liaison to Justice Center executive leadership to help establish relationships with municipal agencies, service providers; program partners; law enforcement, faith leaders, legal stakeholders and community-based organizations• Created new protocols and created timely agreement processes• Improved processes and policies in support of organizational goals. Formulated and implemented departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures• Maintained supplies inventory by checking stock and determining inventory levels, anticipated needed supplies and Placed order each month• Managed timely data collection to update operations metrics to achieve productivity targets, reduce costs of staff snacks and office supplies by 50%, eliminate errors, and provide excellent customer service• Worked with facilities to ensure the safety and cleanliness of the space• Provided administrative support to Leadership and Program Staff• Provided culturally competent engagement responsive to the needs of vulnerable populations • Provided logistical support for various programs and events• Functioned as on-site technical support to 20 Staff Members

• Coordinated and facilitated all training and technical support on internal contract tracking system for over 75 members of staff• Managed and executed all aspects of national federal and private grants procurement• Created and managed contract tracking system for federal, state and city revenue contracts• Facilitated grant logistics and protocol for national team of Project Directors • Acted as liaison to municipal and federal government agencies • Decreased the contract approval process of contracts $6,000 and under from 3 weeks to 5 days

• Facilitated multiple placements for Fortune 500 clients• Analyzed and assessed start-up financial eligibility • Secured expiration and amendments to policy contracts• Ensured insurance contract and database compliance protocols• Placed professional policies for Private and Non-Profit organizations

• Close collaboration with Account Executives• Conducted timely review, analysis and upload of relevant account data• Supported facilitation of policy and procedural training and technical support• Reviewed company financials, both private and public

• Worked closely with executive leadership to implement Diversity/Inclusion, Recruitment and operations policy and procedures• Managed compliance reports and interface with multiple company databases• Served as primary contact for compliance reports• Created compliance reporting training manuals • Conducted monthly report audits