Jako Williams Email & Phone Number

Atlanta, Georgia, United States

• Conduct extensive surveillance using various monitoring technologies, resulting in a 25% enhancement in evidence collection.
• Evaluated surveillance video and produced detailed reports, offering actionable insights for security improvements, resulting in a 20% upgrade in total security measures.
• Swiftly and accurately compile complete reports that contain investigation results, occurrences, and observations, guaranteeing clarity and correctness.
• Conduct thorough incident assessments and reports, guaranteeing prompt and precise case documentation for client evaluation.
• Executed surveillance activities using advanced technology, resolving challenges to sustain peak performance and guarantee precise data collecting, culminating in a 25% enhancement in case resolution rates.
• Maintain stringent secrecy and use discretion in managing sensitive material, including encryption and safe storage techniques throughout surveillance activities.

Atlanta, Georgia, United States

• Engaged with project stakeholders to explicitly delineate project scope, objectives, and deliverables, culminating in a 15% enhancement in project efficiency.
• Systematically coordinated the allocation of people, equipment, and supplies to field teams, yielding a 20% enhancement in project efficiency and effectiveness.
• Supervised field teams, directing their efforts to align with project goals and objectives, leading to a 15% improvement in project efficiency.
• Oversee the quality of projects executed by field teams, ensuring adherence to project requirements and standards.
• Assessed project hazards with risk assessment tools and executed mitigation strategies, leading to a 15% reduction in risks impacting project results.
• Fostered and administered relationships with over 50 customers, swiftly resolving their issues and achieving a 95% satisfaction rating with project outcomes.

Atlanta Metropolitan Area

• Delivered complex security projects on time with clear documentation and achieved 95% rate of customer satisfaction, increased project delivery success rate by up to 25%, saved 20% in operational costs and streamlined.
• Applied agile principles and tools such as Active Collab and JIRA to successfully manage projects and resources.
• Facilitated effective communication and collaboration between stakeholder teams resulting in improved communication and process efficiency, saving $250K, and improving productivity by 25%.
• Collaborated with cross-functional teams to deliver 3 projects with 100% stakeholder satisfaction, 90% on-time, and 80% on-budget.
• Developed, monitored and implemented project plans, schedules and budgets.
• Organized a weekly status meeting with the client and tracked project progress against KPIs

Metro Reentry Facilty

• Developed and implemented pricing and sales strategies, resulting in a 10% growth in customer base, a 6% increase in sales volume and a 20% increase in customer satisfaction.
• Analyzed customer requirements, architecture, and enabled the dev team for system configuration and deployments - resulting in 25% cost savings through efficient resource utilization.
• Constructed strategic partnerships with both customers and vendors to manage functional projects and supported pre-sales activities such as RFP responses and product demonstrations.
• Monitored and managed compliance with safety regulations in correctional facility, resulting in 100% compliance and zero liability for the organization.
• Supervised and ensured the security of prisoners, conducted effective risk assessments of individuals and utilized effective intervention methods to mitigate safety threats.
• Coached and provided counseling to inmates, developed and maintained up-to-date records on every prisoner and prepared reports to document security incidents.

Savannah, Georgia Area

• Demonstrated excellent communication and presentation skills to assist customers with technical product information.
• Promoted technical solutions and tailored recommendations based on customer needs.
• Achieved sales targets through a customer-focused mindset and product knowledge.
• Developed customer solutions, generated customer-specific proposals, and catered customer needs to boost customer satisfaction rating to 88%.
• Utilized customer data to implement personalization strategies to build trust and loyalty, resulting in increased lead conversion rate by 32%.
• Optimize revenue streams by networking for additional business prospects with established clients.

Savannah, Georgia, United States

• Managed digital and physical office records and used Microsoft Office (Excel and Projects) tools to track trends and report on metrics.
• Coordinated special meetings and events, using Microsoft Power Point, to inform and engage tenants, resulting in improved relations and housing satisfaction.
• Ensured the safety and well-being of more than60 residents.
• Encouraged students to become involved in campus life with programs that are designed show them all that campus has to offer.
• Maintained documentation, wrote reports and tracked expenses using Microsoft Excel.
• Built partnerships with related organizations to develop support and gain greater attention for important issues.

Savannah, Georgia, United States

• Provided technical expertise to customers, explaining complex telecom solutions in a simplified manner.
• Collaborated with cross-functional teams to customize solutions to meet client requirements.
• Conducted product demonstrations and training sessions to enhance customer understanding.
• Created and promoted marketing campaigns for customers resulting in a 45% increase in overall revenue.
• Developed and implemented successful sales strategies, such as creating loyalty programs, and delivering targeted discounts to boost sales by 25%.
• Served customers with a high degree of attention and tailored product recommendations to meet customers’ needs, resulting in a 53% increase in customer satisfaction.

Bachelor Of Science - Bs, Project Management, 4.0

Tech Sales, Sales Engineer

Activities and Societies: • 100+ hours of Sales Engineering training and education • Provided pre-sales technical assistance and product.

Bachelor Of Science - Bs, Criminal Justice And Homeland Security