Jako Williams Email & Phone Number

Atlanta, Georgia, United States

• Conduct extensive surveillance using various monitoring technologies, resulting in a 25% enhancement in evidence collection.• Evaluated surveillance video and produced detailed reports, offering actionable insights for security improvements, resulting in a 20% upgrade in total security measures.• Swiftly and accurately compile complete reports that contain investigation results, occurrences, and observations, guaranteeing clarity and correctness. • Conduct thorough incident assessments and reports, guaranteeing prompt and precise case documentation for client evaluation.• Executed surveillance activities using advanced technology, resolving challenges to sustain peak performance and guarantee precise data collecting, culminating in a 25% enhancement in case resolution rates.• Maintain stringent secrecy and use discretion in managing sensitive material, including encryption and safe storage techniques throughout surveillance activities.• Assemble and amend thorough reports that outline discoveries, events, and investigations, rectifying grammatical mistakes, improving coherence, and verifying client/heading information and images, assuring submission within a 48-hour period after surveillance.

Atlanta, Georgia, United States

• Engaged with project stakeholders to explicitly delineate project scope, objectives, and deliverables, culminating in a 15% enhancement in project efficiency.• Systematically coordinated the allocation of people, equipment, and supplies to field teams, yielding a 20% enhancement in project efficiency and effectiveness.• Supervised field teams, directing their efforts to align with project goals and objectives, leading to a 15% improvement in project efficiency.• Oversee the quality of projects executed by field teams, ensuring adherence to project requirements and standards.• Assessed project hazards with risk assessment tools and executed mitigation strategies, leading to a 15% reduction in risks impacting project results.• Fostered and administered relationships with over 50 customers, swiftly resolving their issues and achieving a 95% satisfaction rating with project outcomes.

Atlanta Metropolitan Area

• Delivered complex security projects on time with clear documentation and achieved 95% rate of customer satisfaction, increased project delivery success rate by up to 25%, saved 20% in operational costs and streamlined process by 35%.• Applied agile principles and tools such as Active Collab and JIRA to successfully manage projects and resources.• Facilitated effective communication and collaboration between stakeholder teams resulting in improved communication and process efficiency, saving $250K, and improving productivity by 25%.• Collaborated with cross-functional teams to deliver 3 projects with 100% stakeholder satisfaction, 90% on-time, and 80% on-budget.• Developed, monitored and implemented project plans, schedules and budgets.• Organized a weekly status meeting with the client and tracked project progress against KPIs

Metro Reentry Facilty

• Developed and implemented pricing and sales strategies, resulting in a 10% growth in customer base, a 6% increase in sales volume and a 20% increase in customer satisfaction.• Analyzed customer requirements, architecture, and enabled the dev team for system configuration and deployments - resulting in 25% cost savings through efficient resource utilization.• Constructed strategic partnerships with both customers and vendors to manage functional projects and supported pre-sales activities such as RFP responses and product demonstrations.• Monitored and managed compliance with safety regulations in correctional facility, resulting in 100% compliance and zero liability for the organization.• Supervised and ensured the security of prisoners, conducted effective risk assessments of individuals and utilized effective intervention methods to mitigate safety threats.• Coached and provided counseling to inmates, developed and maintained up-to-date records on every prisoner and prepared reports to document security incidents.

Savannah, Georgia Area

• Demonstrated excellent communication and presentation skills to assist customers with technical product information.• Promoted technical solutions and tailored recommendations based on customer needs.• Achieved sales targets through a customer-focused mindset and product knowledge.• Developed customer solutions, generated customer-specific proposals, and catered customer needs to boost customer satisfaction rating to 88%.• Utilized customer data to implement personalization strategies to build trust and loyalty, resulting in increased lead conversion rate by 32%.• Optimize revenue streams by networking for additional business prospects with established clients.• Plan strategic brand-building events to expand product portfolio.• Identify, coordinate, and participate in client relationship-building activities and meetings.• Conducted technical presentations and demonstrations to customers on the use of solutions, resulting in a 30% increase in sales.

Savannah, Georgia, United States

• Managed digital and physical office records and used Microsoft Office (Excel and Projects) tools to track trends and report on metrics.• Coordinated special meetings and events, using Microsoft Power Point, to inform and engage tenants, resulting in improved relations and housing satisfaction.• Ensured the safety and well-being of more than60 residents.• Encouraged students to become involved in campus life with programs that are designed show them all that campus has to offer.• Maintained documentation, wrote reports and tracked expenses using Microsoft Excel.• Built partnerships with related organizations to develop support and gain greater attention for important issues.• Provided mentorship support to residents.• Participated in recruitment, selection, and training of all new staff members as requested.• Completed and submitted required reports by deadlines set by supervisor.• Fostered networking systems for residents within the same major or classes to form study groups.• Served as a liaison between the residents and campus residence office staff.• Understood, communicated, and enforced community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources.• Encourage residents to attend and /or participate in community and university sponsored events.

Savannah, Georgia, United States

• Provided technical expertise to customers, explaining complex telecom solutions in a simplified manner.• Collaborated with cross-functional teams to customize solutions to meet client requirements.• Conducted product demonstrations and training sessions to enhance customer understanding.• Created and promoted marketing campaigns for customers resulting in a 45% increase in overall revenue.• Developed and implemented successful sales strategies, such as creating loyalty programs, and delivering targeted discounts to boost sales by 25%.• Served customers with a high degree of attention and tailored product recommendations to meet customers’ needs, resulting in a 53% increase in customer satisfaction.• Negotiated deals with key clients, achieving an average discount of 17% on total order value.• Maintained a 97% order fulfillment rate.• Built strong relationships with major suppliers, resulting in 6% cheaper cost of goods.

Bachelor Of Science - Bs, Project Management, 4.0

Tech Sales, Sales Engineer

Activities and Societies: • 100+ hours of Sales Engineering training and education • Provided pre-sales technical assistance and product.

Bachelor Of Science - Bs, Criminal Justice And Homeland Security