Jakob Collison Email & Phone Number

Tempe, Az, Us

Tempe, Az, Us

Tempe, Arizona, United States

• Led a team of 10-15 associates, ensuring high performance through effective recruitment, training,and ongoing development.• Consistently exceeded annual sales targets, driving over $1.5 million in retail sales and achievingpersonal sales goals of $30,000 per month.• Managed financial records and budgets, ensuring compliance with financial protocols and delivering accurate reporting.• Collaborated with cross-functional teams to align operational goals with financial objectives,enhancing efficiency and reducing costs.• Provided exceptional customer service, fostering strong relationships with customers and drivingloyalty.

Flagstaff, Arizona, United States

• Financial Operations Management: Processed admission and membership payments using advanced Point of Service management systems, handling transactions of up to $16,000 daily. Facilitated gift shop inventory and conducted sales transactions, managing up to $7,000 in daily revenue.• Communication and Information Dissemination: Effectively communicated information regarding onsite daily activities and special events, contributing to a seamless visitor experience.• Educational Outreach: Provided detailed education on astronomical history and current research across all Lowell facilities, enhancing the educational value of the visitor experience.• Customer Assistance and Inclusivity: Assisted guests with mobility issues and/or physical challenges, ensuring a positive and inclusive experience on campus transportation.

Flagstaff, Arizona, United States

• Strategically Led Daily Business Operations: Oversaw seamless opening and closing procedures for restaurants, optimizing efficiency. Coordinated and optimized delivery operations to ensure timely and cost-effective service. • Financial Stewardship and Accounting Management: Conducted rigorous opening and closing accounting procedures, handling transactions of up to $5,000 daily. Maintained financial integrity through meticulous record-keeping and adherence to accounting protocols. • Supplier Relationship Management: Fostered consistent communication with suppliers on a weekly basis to ensure a streamlined and well-maintained product/food inventory. Negotiated terms and agreements to optimize cost-effectiveness and uphold quality standards. • Dynamic Team Leadership: Managed a team of 10-13 employees, overseeing the entire employee life cycle from recruitment and training to supervision. Implemented effective leadership strategies to cultivate a motivated and high-performing team. • Customer-Centric Approach: Delivered excellent customer service during phone orders, ensuring customer satisfaction and loyalty. Proactively addressed customer inquiries and concerns, enhancing overall customer experience. • Operational Support: Provided hands-on support in order preparation, actively participating in prepping, cooking, and packaging processes. Contributed to the efficiency and quality of order fulfillment, aligning with business objectives.

Flagstaff, Arizona, United States

• Customer-Centric Service: Delivered exceptional customer service during both in-person and phone transactions, ensuring positive customer experiences that aligned with business standards. • Culinary Excellence and Food Safety: Executed food preparation and cooking in adherence to rigorous food safety regulations, maintaining the highest standards of quality and hygiene. • Financial Accuracy: Processed credit card and cash transactions with precision, demonstrating strong attention to detail in financial operations. • Logistics and Temperature Control: Executed efficient food deliveries, prioritizing timely service and upholding proper food temperatures during transit to meet business expectations. • Team Training and Development: Trained and mentored coworkers on food preparation and delivery processes, contributing to a cohesive and skilled team.