-Manage customer experience within Amazon’s Apartment Locker Program across the United States and Canada expanding Amazon’s footprint from 300 lockers to over 2000-Ensure highest level of customer satisfaction-Work cross functionally with global partner teams to align on best practices and implement globally-Expand Amazon’s Apartment Locker Footprint into Canada

-Drove revenue and growth with Convoy’s enterprise customers-Developed and execute against strategic account plans for enterprise customers-Analyzed customer data and shared insights both internally and externally, as applicable-Shared market intelligence and industry updates-Developed and distribute strategic customer reporting-Headed account-based programs / project management initiatives-Drove data. With the ability to break down high level business problems into concrete systematic and actionable solutions.-Ran business reviews on-site with executive sponsors-Executed on shared account growth plans with other key partners; including sales and operations-Ensured the highest level of customer satisfaction-Operated across cross-functional teams to execute programs and delivered exceptional service and growth

-Responsible for the growth and maintenance of 120 accounts throughout Washington-Increased sales by 12% my first year and 20% my second year-Created growth plans for retailers updating their product positioning and presentation resulting in higher margin sales for them and growth for us-Analyzed customer and market date to create territory sales plans, targeting top growth prospects and delivering on ambitious targets-Developed and grew accounts to over 19 million in annual sales-Exceeded weekly sales goal with an average of 375k in sales per week-Implemented cross-selling and upselling strategies customized for each client group resulting in sales and profit

-Delivered 30 new accounts in 90 days while mapping potential new clients based on location, population, competitors, and our then current offerings-Serviced and maintained relationships with over 80 stores across the state, driving an average of 5000 miles per month, Increased sales by a CAGR of 18% over a three-year period-Pro-actively worked with clients to address issues in regulations, evolving market conditions and product availability