Jakota Rivas, Mba Email & Phone Number

Napa, California, United States

Chicago, Illinois, Us

Napa, California, Us

Caring for my child in crisis

Delivered superior service, maximized customer satisfaction and maintained standards throughout the Southside teamResponded efficiently and accurately to customer feedbackOrganized schedule and supervised shifts, including staff breaksWorked in conjunction with other Store Manager to manage staff scheduling for 3 locationsTrained new and current employees on proper customer service practicesCommunicated job expectations to staff and enforce policies and procedures

Sonoma, Ca, Us

Led and directed the activities of the Hospitality team and assisted with managing the Special Events team to achieve business priorities: consumer acquisition, club memberships, profit generation and brand promotion. -staff hiring, orientation, training, development, scheduling, supervision, and performance evaluation.Carried out Profit & Loss (P&L) responsibilities; participated in sales and income goals generation. Implemented and evaluated Hospitality sales performance to goals, including tracking and analysis of variance and projecting forecasts.Performed monthly inventory reconciliation of physical stock. Oversaw the daily hospitality inventory and worked with the DTC Ops. Mgr. on ordering, month end reconciliation and write-offs.Worked with DTC team to develop and implement special events and promotions. Oversaw Safety Program for Hospitality in conjunction with HRResponsible for the security to the winery property, the product and the facility. Collaborated with Human Resources and production team to establish programs, procedures and enforcement.Defined, researched and implemented best practices for successful visitor experience, hospitality operations and employee performance. Continually ensures that the GF exceptional service standards are improved.Represented the winery in local community public relations efforts. Coordinated activities with Visitor’s Bureau, Chamber of Commerce and other winery associations.Continual development of staff to focus on fostering a culture of innovation, individual responsibility, superior customer service to retain and grow staff in their current positions. Developed staff to be able to transfer to other functions or be promoted within the organization.Ensured that the GF culture is consistently supported in all business and employee interactions, which includes both ethical and legal aspects, complying with federal and state laws and GF company policies and procedures.

Regularly reviewed existing perks, benefits and other offerings and processes that directly impacted the employee experience and recommended changes resulting in increased value, competitive advantage, and overall efficiency and efficacy for multiple stakeholders.Oversaw employee programs while developing a scalable vision for the future.Provided full cycle management of Onboarding/OffboardingDeveloped & maintained Career Pathways for current & future positionsManaged & facilitated community outreach as well as L&D programsManaged budget for office activities, supplies, and culture/ engagement-related expensesServed on the Culture Team and assists with the recruitment strategy for each new termManaged facilities at the Napa locationManaged People Experience Team

Successfully launched Temecula Valley’s first Underground Supper club in July 2017. Managed all marketing, accounting, billing, and Front of the House operations: including hiring, training, and scheduling of staff. Launched a new division for private specialty events in November 2017. Opened brick & mortar in 2018 and managed all FOH operations, payroll, QuickBooks, AR/AP, inventory, ordering, receiving, P&Ls, etc. Grew a team of 12 with varying levels of experience to deliver outstanding service and maintain a rating above 4.5 stars across all platforms.

Fallbrook, California, Us

Greeted clients and assisted wedding planners in all meeting and event aspects. Preparation and distribution of specifications sheets (BEOs) on each function and catering schedule. Created BEOs for distribution for assigned events. Responsible for follow-up circulation and timely communication with proper departments. Maintained complete and in-depth files on all future and past events and private parties as directed by departmental standards.

Fallbrook, California, Us

Worked closely with department heads to stay abreast of daily play, tournaments, and special events. Set up beverage cart according to the daily needs. Responsible and accountable for daily reconciliation of monies to be deposited and kept tight controls of inventory and shrinkage. Responsible for training new employees to ensure they work in a professional manner and are knowledgeable about their duties in the food and beverage department. Assisted and suggested items or products to carry on the beverage carts. Obtains orders for food, soft drinks, alcoholic beverages and all condiments necessary to properly stock the beverage carts and provide enough products to sustain daily play.

Denver, Colorado, Us

Responsible for assisting the General Manager in the overall management of a fast paced quick-serve restaurant, and for providing a strong management presence in the GM’s absence. Provided leadership and coaching to the employees to generate an atmosphere where people strive to exceed the expectations of the customer. Developed proactive methods to control cash flow, generate revenue growth, and successfully manage food cost, labor cost and other operating expenses. Trained in all functions of the restaurant: baking, cashier, sandwich prep, etc. Assisted in interviewing, hiring, employee reviews, disciplinary actions and terminations. Trained new staff members. Handled weekly inventory, P and L’s, payroll, deposits, ordering, and all cash handling. Assisted at other stores when necessary.

Basic wait staff responsibilities for breakfast, lunch and dinner service in an upscale environment in addition to training new servers, bar tending, banquet service, and room service, as well as acting supervisor of restaurant and Java Coast Coffee Bar when necessary. Assisted in inventory control, scheduling and menu design.

Basic wait staff responsibilities for breakfast, lunch and dinner in addition to training new servers, bar tending, banquet service, hostess, and room service.

Took inbound calls for Verizon DSL customers with billing questions, maintain and update 5 databases of customer information, problem solve, and troubleshoot billing problems and some technical issues.

Washington, Dc, Us

Answer multi-line phone. Responsible for accounts payable and receivable for two residential condominium associations, one commercial condominium association, and 234 individual residential properties. Handled all tenant complaints and correspondence.

Ran Bar and kitchen from 11am-5pm, including inventory, short order cooking, bar tending; Bar tended, hosted, waited tables, and/or bar backed from 6pm-2am.

Mba, Business Administration

Bachelors, Business Administration/ Hospitality Management

Associates, Business Management

G.E.D.