Jak Kroll Email & Phone Number

Atlanta, Georgia, United States

• Responsible for promoting and installing CarNow services while providing exceptional support and account management during the onboarding phase of the client lifecycle:
• Coordinate with cross-functional teams to ensure seamless launch execution
• Collaborate with Field Sales team to understand client expectations and contribute to pre-sales activities
• Liaison with third-party vendors and partners as needed for successful project delivery
• Schedule and conduct consultation appointments with Dealership decision-makers to discuss product presentation prior to launch, areas of development for new business with existing clients and identify areas for.
• Meet with the Implementation Director on a regular cadence to provide innovative ideas to improve the onboarding process for our customers

Atlanta, GA

Implement and onboard CarNow's software for the Northeast territory - Configure all CarNow products after contracted by sales - Integrate 3rd party software into dealer specific platformOperate as lead point of contact for regional accounts throughout Onboarding - Set and conduct consultation appointments with dealership managers to discuss performance.

Atlanta, GA

• Coordinate logistics for window and portable air conditioners from auction to storage warehouse
• Assist with distribution and inventory management
• Manage lifespan of sales from online leads to in-person transactions and account revenue

Greater Atlanta Area

• Oversee operations from plant purchasing up to installation:
• Manage safe, efficient, profitable operation of the nursery yard
• DOT certified and licensed for operation of large vehicles and heavy equipmentInventory accountability:
• Plant care across five greenhouses: preserve ornamentals, annuals, perennials, shrubs, ground cover and 6’-12’ landscape trees
• Supervise professional irrigation controller and fertilization/treatment of plantsLiaison for local nurseries, commercial freight and inert/green waste businesses:
• Purchase plants, stone, soil conditioners, irrigation material and tools

Atlanta, GA

• Landscape/hardscape installation and renovation using Master Plans:
• Demo, prep and grade existing landscape
• Layout and install groundcover, shrubs, large trees, retaining walls, natural stone/pavers
• Detail and clean upon customer approvalGarden design and maintenance
• Install seasonal change-out with ornamental, flowering and fragrant plants
• Maintaining garden beds: weeding, pruning and fertilizing

Greater Atlanta Area

• Responsible for managing a Book of Business worth over 4 Million dollars in revenue
• Build/maintain relationships with executive and VP level customer base for 25+ companies
• Liaison between customer and six specialty teams, delegating/escalating support tasks
• Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery using SQL, Excel and other resources

Greater Atlanta Area

• Successfully manage Rapid Response calls and cases from our partners to troubleshoot issues
• Responsible for maintaining a high quality for partner satisfaction while resolving payroll critical complications
• Effectively work with internal partners to rectify cases regarding business rules, tax, bank and company setup
• Proficiency in UltiPro system products: Core/HR Payroll, Time and Attendance, Business Intelligence and Performance Management

The Piedmont Driving Club

• Provide decision-making and course knowledge with an outgoing and service oriented personality to premier professionals, business executives, and medical and legal practitioners
• Relied upon for managing a player’s most passionate sport: their golf game
• Cheerfully interact and deliver world class customer service to members and guests of The Piedmont Driving Club

Joe's On Juniper And Einstein's Restaurant

• Train new valets to operate several existing accounts: valuable/exemplary customer service
• Serviced Nightclubs and 5 Star Restaurants including Bone’s Restaurant
• Trusted with owner’s second largest asset: their automobile

Branch 19, Norcross, GA

• Verify amounts of and store incoming merchandise and assemble customer orders for delivery
• Advocated to delegate the reclamation of damaged merchandise
• Summer Internship where I progressed to maintaining the RGA department of Warehouse #19

Joe's On Juniper And Einstein's Restaurant

• Service customers with exceptional parking while maintaining valuable hospitality
• Serviced Nightclubs and 5 Star Restaurants (Atlanta Metro area) including Bone’s Restaurant
• Trusted with owner’s second largest asset: their automobile

Gwinnett County, GA

• Demo, frame and construct: kitchens, basements, baths, and decks
• Serviced in transformation of a kitchen remodeling project showcased in Atlanta Home Improvement Magazine, December 2006
• Taught/Assisted from conception to de-construction to build, finish, and handoff to clients
• Worked on ground up structures

Bachelor Of Business Administration (Bba), Managerial Science

Activities and Societies: Volleyball and golf Intramural

General Studies