Jak Kroll Email & Phone Number

Atlanta, Georgia, United States

Responsible for promoting and installing CarNow services while providing exceptional support and account management during the onboarding phase of the client lifecycle: • Coordinate with cross-functional teams to ensure seamless launch execution • Collaborate with Field Sales team to understand client expectations and contribute to pre-sales activities • Liaison with third-party vendors and partners as needed for successful project delivery • Schedule and conduct consultation appointments with Dealership decision-makers to discuss product presentation prior to launch, areas of development for new business with existing clients and identify areas for improvement wherever possibleTeam leader, providing mentorship to the Implementation Managers on installations and provides feedback and training opportunities: • Meet with the Implementation Director on a regular cadence to provide innovative ideas to improve the onboarding process for our customers

Atlanta, Ga

Implement and onboard CarNow's software for the Northeast territory - Configure all CarNow products after contracted by sales - Integrate 3rd party software into dealer specific platformOperate as lead point of contact for regional accounts throughout Onboarding - Set and conduct consultation appointments with dealership managers to discuss performance - Provide training to dealership personnel on CarNow software solutions - Develop new business with existing clients and identify areas of software performance improvement

Atlanta, Ga

• Coordinate logistics for window and portable air conditioners from auction to storage warehouse• Assist with distribution and inventory management• Manage lifespan of sales from online leads to in-person transactions and account revenue

Greater Atlanta Area

Oversee operations from plant purchasing up to installation: • Manage safe, efficient, profitable operation of the nursery yard • DOT certified and licensed for operation of large vehicles and heavy equipmentInventory accountability: • Plant care across five greenhouses: preserve ornamentals, annuals, perennials, shrubs, ground cover and 6’-12’ landscape trees • Supervise professional irrigation controller and fertilization/treatment of plantsLiaison for local nurseries, commercial freight and inert/green waste businesses: • Purchase plants, stone, soil conditioners, irrigation material and tools

Atlanta, Ga

Landscape/hardscape installation and renovation using Master Plans:• Demo, prep and grade existing landscape• Layout and install groundcover, shrubs, large trees, retaining walls, natural stone/pavers• Detail and clean upon customer approvalGarden design and maintenance• Install seasonal change-out with ornamental, flowering and fragrant plants• Maintaining garden beds: weeding, pruning and fertilizing

Greater Atlanta Area

Responsible for managing a Book of Business worth over 4 Million dollars in revenue• Build/maintain relationships with executive and VP level customer base for 25+ companies• Liaison between customer and six specialty teams, delegating/escalating support tasks• Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery using SQL, Excel and other resources

Greater Atlanta Area

Successfully manage Rapid Response calls and cases from our partners to troubleshoot issues• Responsible for maintaining a high quality for partner satisfaction while resolving payroll critical complications• Effectively work with internal partners to rectify cases regarding business rules, tax, bank and company setup• Proficiency in UltiPro system products: Core/HR Payroll, Time and Attendance, Business Intelligence and Performance Management

The Piedmont Driving Club

Provide decision-making and course knowledge with an outgoing and service oriented personality to premier professionals, business executives, and medical and legal practitioners• Relied upon for managing a player’s most passionate sport: their golf game• Cheerfully interact and deliver world class customer service to members and guests of The Piedmont Driving Club

Joe'S On Juniper And Einstein'S Restaurant

Train new valets to operate several existing accounts: valuable/exemplary customer service• Serviced Nightclubs and 5 Star Restaurants including Bone’s Restaurant• Trusted with owner’s second largest asset: their automobile

Branch 19, Norcross, Ga

Verify amounts of and store incoming merchandise and assemble customer orders for delivery• Advocated to delegate the reclamation of damaged merchandise• Summer Internship where I progressed to maintaining the RGA department of Warehouse #19

Joe'S On Juniper And Einstein'S Restaurant

Service customers with exceptional parking while maintaining valuable hospitality• Serviced Nightclubs and 5 Star Restaurants (Atlanta Metro area) including Bone’s Restaurant• Trusted with owner’s second largest asset: their automobile

Gwinnett County, Ga

Demo, frame and construct: kitchens, basements, baths, and decks• Serviced in transformation of a kitchen remodeling project showcased in Atlanta Home Improvement Magazine, December 2006• Taught/Assisted from conception to de-construction to build, finish, and handoff to clients• Worked on ground up structures

Bachelor Of Business Administration (Bba), Managerial Science

Activities and Societies: Volleyball and golf Intramural

General Studies