Jaksa Dadic Email & Phone Number

Paris, Fr

Paris, France

The definition, implementation and follow-up of the operating ITSM model and policies (Support & Services’ needs & 4Ps aspects: People, Processes, Products and Partners) associated with the maintenance activity during the Bid, Delivery and Operations & Maintenance Phases.To ensure the correct set up and running of hardware and software maintenance activities (level 1 and level 2) as delivered by the local structures; and on the other hand, of the correct set up and running of the central and subcontractors’ maintenance activities (level 3 and level 4) as delivered by the maintenance subsidiaries. • As per project requirements (e.g. KPIs and SLAs)• As per other projects findings and lessons learned• In a collaborative and optimized service delivery model for the 4 levelsIn full consistency and alignment with the operating ITSM model and group policies at all levelsDefines the operating model and policy of the maintenance activity within the company, in collaboration with the local structures. Defines for use in bids and projects delivery the operating model’s typical organisation, workforce, relevant subcontractors, high level process and procedures. In collaboration with group IT and local structures, contributes to decisions required relating to ongoing maintenance contracts.Setting up internal organisations (team management) and contractual organisations (partnerships), Project and risk management, Budget/ P&L management, Contract management (reporting; planning, workload, annual budget exercise).

Paris, France

MT Pay by Plate project, UK, video tolling solution as replacement for DSRC tags.MT Video Based AVC pilot-project, UK, machine learning algorithm for vehicle classification. R6M IT Refresh project, Puerto Rico, complete refresh of Primary and Secondary Data Centers keeping system available all the time (new design, transition and cut-over).A25 System Refresh project, Canada, assessment of obsolete components, budget definition.Low-Emission Zone pilot-project, France, new emovis product design, DEV & deployment.Cross Border Enforcement project, France, system design, new business unit, operations.

Dublin, Ireland

6-month mission at emovis Operations Ireland to manage merge of emovis Technologies IE with emovis Operations IE. Reorganization of the Technical Services department: role definitions, recruiting the team, yearly goals definition, appraisals. Ensuring System and Network administration and Technical support, on-call support 24/7, Help desk management. SLA KPI Management & Reporting. Project management, Change Control Board (CCB) and Change Advisory Board (CAB), Incident management. Selection and management of 3rd party providers, Purchase Orders for department, Business development support in tender processes, Configuration management.

Split, Croatia

Responsible for the RSS department, supervising & supporting all the projects under development, resources management, troubleshooting, consulting. Managing a team of up to twelve Software Developers, improving tolling software components & products. Responsible for all project phases from specification to delivery, evaluations and selection of HW for projects, SW DEV of the most critical parts of the system, improving SW DEV process.Successfully finished projects: Mersey (UK); Cofiroute, CCIH, Eurotunnel (France); Tunisia Autoroute (Tunisia); A1, A2 Highways (Poland); Croatian highways (Croatia); Sozina (Montenegro), King Fahd Causeway (Bahrain)

Split, Croatia

SW modules /drivers for RS equipment such as DSRC antennas, RFID readers, optical curtains, detection lasers, ANPR cameras, VES cameras. Reverse engineering, SW design, specifications, automaton design & development. Technical Project Management.