Jakub Barski Email & Phone Number

Wrocław, Pl

Wrocław, Woj. Dolnośląskie, Polska

- Collaborating with the L2 Support and Partner Success teams to efficiently resolve client issues, consistently meeting key SLAs and KPIs.- Organized frequent internal training to maintain the high level of knowledge of the team- Identifying process inefficiencies and resolved to support continuous improvement efforts, enhancing KPI outcomes.- Developing a comprehensive knowledge base for both clients and the team. - Enhancing internal processes based on the feedback from the team and other support leaders. - Facilitated and led Root Cause Analysis (RCA) meetings to identify and resolve recurring issues- Overseeing the internal promotion process, identifying talents, and fostering their growth within or outside the team. - Proactively implementing new monitoring solutions and enhancing observability of company products. - Generating application performance reports for clients. - Conducting bi-weekly one-on-one meeting to provide mentorship and align individual performance with team objectives.- Cultivating a culture of feedback within and beyond the team. - Being adept at collaborating with the team on the floor while also capable of handling managerial responsibilities. - Assumed L2 responsibilities during support handovers, ensuring operational continuity- Coordinated the L1 SOC team to streamline operations and maintain service excellence.

Wrocław, Woj. Dolnośląskie, Polska

- Actively engaging with clients through specified communication channels.- Facilitating collaboration between 1st line support and developer teams.- Participating in both internal and external recruitment endeavors.- Sustaining a proficient level of expertise among team members.- Enhancing internal processes.- Conducting orientation sessions for new team entrants.- Coordinating the workflow between L1 and L2 support teams- Overseeing and conducting tests prior to application deployment

Wrocław, Woj. Dolnośląskie, Polska

- Conducting manual software and regression tests.- Overseeing multiserver platforms to ensure optimal performance.- Managing automated test processes.- Addressing daily inquiries and resolving issues promptly.- Producing comprehensive reports for internal and external stakeholders.- Engaging with clients through various communication channels such as email, phone, and ticketing systems.- Implementing simple configuration adjustments on platforms as required.- Analyzing system logs to identify and address bugs effectively.