In November 2020 i graduated an intensive Java course where I learned the best programming techniques in this language. Thanks to this, I have learned how to create test-driven software, the entire SCRUM methodology, servlets, JSP technology and Spring frameworks. I can also use the Hibernate framework, and thus work with SQL / NoSQL databases. I also know the basics of HTML, CSS and JavaScript.Currently I am responsible for maintaining high quality in my team operating in the Spanish market.I am an open-minded and easy-to-connect person, focused on teamwork, but nevertheless, I am also good at individual tasks.My advantage is certainly the Spanish language and experience in working with customers, so if the need arises, I can be a point of contact for both Spanish and English-speaking clients.My plans in the IT industry are related to obtaining such a level of knowledge that would allow me to become a Senior Java Developer and to constantly develop myself in the area of software development
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It OperationsBoeingGdańsk, Pl
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System AdministratorDell Technologies Feb 2023 - PresentGdańsk, Woj. Pomorskie, PolskaSeconded to project at Boeing Poland- Deploy and administer IT systems in the assigned region, including end-user desktops/laptops,computing servers, network equipment, voice and video hardware and mobile devices.- Analyze computing requirements and system needs.- Support multidiscipline systems and application activities.- Install, configure, and maintain systems hardware, software and components.- Ensure system conforms to architectural objectives and systems production readiness andsupportability.- Perform incident management and resolves hardware, software, and configuration problemswith systems, and when needed, escalation to the appropriate group.- Execute asset change tasks and reflect such changes in appropriate databases.- Provide IT consultation to the end user.- Distribute new user IT starter package and provide initial user IT orientation.- Ensure security and policy compliance while performing technical tasks. -
It Service Desk EngineerUst Dec 2021 - Apr 2023End user support related to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software. -
It Service Desk Administrator With Spanish LanguageWipro Limited Feb 2021 - Dec 2021Gdańsk, Woj. Pomorskie, Polska- Monitoring the IT Infrastructure for its availability, capacity usage, hardware and OS errors and failures. - Supporting LAN’s, PC operating systems and desktop software - Handling first-level incident / problem determination and resolution - Logging files monitoring for errors. -
Trainee Java Full-Stack DeveloperOakfusion Apr 2021 - Sep 2021- Building an online strategy game from scratch- Whole project based on scrum methodology (daily meetings, plannings, sprints)- Implementation the whole spring cloud architecture from scratch- Configuring the project with an existing repositories/commons- Dockerization each new microservice in the project- Collaborating with a parallel team to find the best solutions -
Quality AnalystTranscom Jan 2020 - Feb 2021- Checking correctness of ticket execution in Spanish team- Giving feedback to agents about their work, based on qualitative analysis- Preparation of quality reports and presentations for internal purposes and for the client - Conducting initial trainings- Complementary training for projects agents -
Spanish Speaking Air Claim SpecialistAirhelp Aug 2019 - Jan 2020- Handling of compensation claims, including preparation of complete documentation- Establishing and maintaining relationships with customers and airlines- Airline market investigation- Updating of internal databases- Maintaining relations with business partners- Support for new team members -
Security Administration SpecialistState Street Feb 2019 - Jun 2019Gdansk, Pomeranian District, Poland-Field incoming calls from global employees and clients regarding application ID access and password support. -Document and report on status of pending inquiries regarding system access issues. -Support for approximately 50 platforms across several hundred mainframe, midrange and web based applications. -Field incoming English calls globally from over 29 different countries -
Customer Service Representative (Expert) With SpanishTranscom Mar 2017 - Feb 2019Gdańsk, Woj. Pomorskie, Polska• Customer service (contact by phone, e-mail) through troubleshooting, verification of customer's needs, service contract, complaint.• Professional product advice and help with any issues that may arise in the ordering process, etc. • Taking care of the positive relationships with customers and company image.• Handling Inbound/Outbound Calls and e-mails, from Retailers and Customers; Back-Office Tasks.
Jakub Bartnik Education Details
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International Logistics -
Iberian Studies -
2019.09 – 2020.11 (Presently)
Frequently Asked Questions about Jakub Bartnik
What company does Jakub Bartnik work for?
Jakub Bartnik works for Boeing
What is Jakub Bartnik's role at the current company?
Jakub Bartnik's current role is IT Operations.
What schools did Jakub Bartnik attend?
Jakub Bartnik attended Wyższa Szkoła Bankowa W Gdańsku, Uniwersytet Gdański, Software Development Academy.
Who are Jakub Bartnik's colleagues?
Jakub Bartnik's colleagues are Wolfgang Scheucher, Robert Gallipeau, Timothy Njeru, Oscar Cerón, Kevin Bozgoz, Lynn Reynolds, Ashokumar P.
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