Jakub Domski Email & Phone Number

Warsaw, Pl

Warszawa I Okolice

Warszawa, Woj. Mazowieckie, Polska

- Serving as end to end contact regarding customer inquiries into the team- Utilizing all tools effectively and efficiently: including Avaya, Service Cloud, Remedy, as well as Knowledge Management systems- Utilizing all assets L2 to L3 teams necessary to provide an enjoyable customer experience- Collaborating with others in support of products, processes and problem resolution.- Establishing priority of work, escalate within our team means and provide suggestions for… Show more - Serving as end to end contact regarding customer inquiries into the team- Utilizing all tools effectively and efficiently: including Avaya, Service Cloud, Remedy, as well as Knowledge Management systems- Utilizing all assets L2 to L3 teams necessary to provide an enjoyable customer experience- Collaborating with others in support of products, processes and problem resolution.- Establishing priority of work, escalate within our team means and provide suggestions for improvement- Creating documentation and training material for utilization with others and to build a knowledge management repository Show less

Warszawa, Woj. Mazowieckie, Polska

- Responsible for improvement/mapping processes in the local customer service center as a part of global H&M project- Supporting customer service agents- Cooperating with other departments (IT, Warehouse, Carriers, Accounting, Merch Team)- Handling and reporting IT incidents in ServiceNow- UAT tester for SAP CRM project- Attending meetings with the IT department on Skype in order to resolve ongoing incidents- Supporting agents during releases of the software-… Show more - Responsible for improvement/mapping processes in the local customer service center as a part of global H&M project- Supporting customer service agents- Cooperating with other departments (IT, Warehouse, Carriers, Accounting, Merch Team)- Handling and reporting IT incidents in ServiceNow- UAT tester for SAP CRM project- Attending meetings with the IT department on Skype in order to resolve ongoing incidents- Supporting agents during releases of the software- Cooperating and supporting colleagues within H&M organization- Being backup of Backoffice Coordinators as well as Backoffice Teamleaders- Ensuring correct processing of H&M online orders Show less

Warszawa, Woj. Mazowieckie, Polska

- Coaching customer service agents- Leading team meetings- Analyzing results and creating presentations based on reports - Performing changes in schedule- Ensuring the efficient work of the team

Warszawa, Woj. Mazowieckie, Polska

- Supporting customer service agents- Cooperating with other departments (IT, Warehouse, Carriers, Accounting, Merch Team)- Handling and reporting IT incidents in ServiceNow - UAT tester for SAP CRM project - Attending meetings with the IT department on Skype in order to resolve ongoing incidents- Supporting agents during releases of the software - Cooperating and supporting colleagues within H&M organization - Being backup of Backoffice Coordinators as well as… Show more - Supporting customer service agents- Cooperating with other departments (IT, Warehouse, Carriers, Accounting, Merch Team)- Handling and reporting IT incidents in ServiceNow - UAT tester for SAP CRM project - Attending meetings with the IT department on Skype in order to resolve ongoing incidents- Supporting agents during releases of the software - Cooperating and supporting colleagues within H&M organization - Being backup of Backoffice Coordinators as well as Backoffice Teamleaders- Ensuring correct processing of H&M online orders Show less

Warszawa, Woj. Mazowieckie, Polska

- Responding to comments and customer queries in a timely manner- Proactively managing social media feeds