Jakub Kopacz work email
- Valid
Jakub Kopacz personal email
Jakub Kopacz is a Delivery Partner, Kyndryl at Kyndryl. He possess expertise in change management, service delivery, service management, incident management, itil and 20 more skills. He is proficient in Polish. Colleagues describe him as "I had a pleasure to work with Jakub in the same service management departament for few years. That time I had an opportunity to notice that he is dedicated to work professional being able to smoothly cooperate multiple challenging initiatives including setting-up a team from scratch requiring hiring multiple individuals and fitting their skills to business requirements. Jakub is very reliable and responsible in all his activities, always giving maximum effort to perform his tasks, on the other hand as a colleague very friendly, working for good of entire team. I wish to have a chance to cooperate with him again in the future." and "My cooperation with Jakub in business took over 2 years. From daily interactions on technical and management layers Jakub can be described as goal orientated and result driven perfectionist. Complex and difficult situations showed clearly his management abilities with great business intuition. Always calm, always reliable and professional in tackling problems with clear vision and big picture understanding made him a real linchpin of the organisation and example of behaviour. He was able to unite the demanding style with personal needs of the staff, to keep the win spirit in his people and still be one of Change Management !"
-
Delivery PartnerKyndryl Apr 2023 - PresentWrocław, Dolnośląskie, PolandLeading Delivery of large customer for team of 180 resources in Managed Services.End-to-End ownership of Delivery ManagementManaging cost, customer satisfaction and business risk Utilizing project/program management to lead team to achieve SLA elementsCoordinating Teams delivering high quality servicesContract development, identifying new business opportunities -
Uki Cee And Shared Services Delivery Unit Leader At Kyndryl Gsdc Wrocław And Katowice/Senior ManagerKyndryl Sep 2021 - Mar 2023Wrocław, Dolnośląskie, Poland- Leading Delivery of IT services for United Kingdom, Ireland, Central and Eastern Europe and Israel.- Leading 250+ technical employees and Service Managers.- Transition and transformation- Create team organizational structure for Account Management in Wroclaw and Katowice center- Drive Projects following the service strategy and properly communicate towards all levels of the organization- Accountable for all client SLAs- Implement Agile Services - Manage relationship with all levels of the organization - from Senior VP all the way to technical teams - Create a strategy for career paths for employees- Support our people on both unit and center level by creating activities that lead towards employee engagement
-
ManagerIbm Apr 2010 - Sep 2021Wrocław Area, Poland• People management - up to 70 employees• Performance management• People development and coaching• Retention and attrition management• Managing band and salary structure• Services management: Incident, Major Incident, Problem and Change Management• Implement services and provide services scope as defined in Services Statement of Work• Quality management and services reporting• Meeting Incident, Problem & Change target• Workload distribution and coverage• Support new workload transfer• Managing critical situation, services disruption, safety or health issues, business continuity and disaster recovery situation• Implement management system, all relevant IBM processes, documents, documentation , evidence, measurements• Cost management• Department expenses management• Cost take-out initiatives and cost saving• Compliance management• Ensuring labor law is followed• Recruiting and educating new employees according to agreed plan -
Service Delivery ManagerIbm Global Process Services Apr 2010 - Dec 2010Wrocław Area, Poland• Managing IT Service Delivery Team including responsibility for service desk, desktop support, application support, career development and staff appraisals• Identification and definition of service level agreements (SLA’s) in relation to contracted services, ensuring the SLA’s are achieved; service quality and client expectations are met or exceeded as well as profitable Managing resources and leading aspects of Service Management. • Effective monitoring, control and support service delivery, ensuring systems, methodologies and procedures are followed• Building and maintaining client relationships• Producing management and account performance reports to an agreed schedule or upon request• Attending client service review meetings covering performance, service improvements, quality and processes• Implementing and facilitating workshops and training courses• Skills and knowledge transfer to staff and clients• Managing internal and third-party staff
-
Team LeaderCapgemini Mar 2007 - Apr 2010• Proactively managing team performance / production of deliverables, aiming to exceed Service Level Agreement targets, recommending and implementing action plans as appropriate to address any shortfalls. • Recruitment and training of the incoming staff to make sure that agents represent a sufficient level of customer service and knowledge.• Providing a first point of escalation for the team in respect of service/delivery issues. • Daily and hourly management of resources.• Creating the required procedures and processes to match business requirements• Problem monitoring, resolution and escalation. • Day to day staff management. Staff training and development. • Supplying daily / weekly / monthly reports on the service. • Assisting in the planning and implementation of agreed changes to the delivered services.• Responsible for signing deals with cinemas, sport arenas as Social Fund Committee Vice Chairman.• Planning budget of Social Found for whole Katowice/Kraków Capgemini Organization• Initiated and run Capgemini Squash League in Katowice that made many employees from different projects participating. -
Sales AgentApple May 2006 - Mar 2007• Taking ownership of customer queries and taking appropriate actions to resolve i.e. financial or logistic issues.• Providing a high level of customer care when helping customers.• Logging and priorityzing calls from customers/agents onto GCRM database and following escalation procedures to resolve problems or issues.• Interrogating SAP for all queries on order status and value.• Communicating with colleagues from Sales, Back Office, Apple Care and After Sales to ensure optimal customer service.
Jakub Kopacz Skills
Jakub Kopacz Education Details
-
Silesian University - PolandPublic Administration
Frequently Asked Questions about Jakub Kopacz
What company does Jakub Kopacz work for?
Jakub Kopacz works for Kyndryl
What is Jakub Kopacz's role at the current company?
Jakub Kopacz's current role is Delivery Partner, Kyndryl.
What is Jakub Kopacz's email address?
Jakub Kopacz's email address is jakub.kopacz@us.ibm
What schools did Jakub Kopacz attend?
Jakub Kopacz attended Silesian University - Poland.
What skills is Jakub Kopacz known for?
Jakub Kopacz has skills like Change Management, Service Delivery, Service Management, Incident Management, Itil, Problem Management, It Service Management, Management, Recruiting, Service Desk, Project Management, Team Management.
Not the Jakub Kopacz you were looking for?
-
Jakub Kopacz
Cracow -
-
Jakub Kopacz
Brand And Marketing Strategist | I Help Businesses Grow By Combining Ai, Creative Marketing And Strategic ThinkingWarsaw Metropolitan Area -
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial