-IT support for local employees and for the rest of the world-IT support for company employees in Poland and the rest of the world-Troubleshooting office printers and label printers-Creating and managing IVR and call queues as well as users and teams in MS Teams-Basic operation and troubleshooting in the Five 9 system-Troubleshooting PaloAlto Global Protect VPN connections

-Team leader for Tier 1 and Tier 2 support technicians-Supporting the team in everyday activities-Solving individual problems of proteges-Organization of teamwork-Delegating tasks-Assistance in implementing new solutions-Recruiting and hiring new employees-Assessing the progress of the charges, creating their path of development

-Work coordination and support for Tier 1 technicians and interns.

IT Support Specialist- IT Help-Desk first line support for the local production lines and employees on the whole world- Preparing computers (software installation Windows 7/8.1/10)- Creating new users (Active Directory, Exchange, Office 365, Skype for Business, Avaya)- resolving typical problems with IT infrastructure and IT equipment- IT equipment purchase- Licenses management and purchase

- Installation of ICT infrastructure- Purchase and configuration of computer equipment- help desk e-mail / phone / Team Viewer- Maintenance of computer equipment- IP video recorders administration- Equipment inventory- First line support for users of cash registers (Elzab)

-Current help and users troubleshooting with IT problems-Preparation of financial IT system implementation of the Family Welfare Centre-Overseeing the proper operation of a computer network between centers

-Supports online orders-Supports online store CMS panel-manage availability of the product in terms of Internet store-Contact with clients- Freight logistics in the store and warehouse

-Customer Service-Expert advice

- Preparing and carrying out the program "Lubię to" (Friday 21p.m.).