Assisting clients with inquiries while ensuring satisfaction as the first point of contactProviding value from a wide range of productsMaintaining detailed customer documentationImprovement of the internal knowledge baseTech start-up environmentLearning the core products of the company inside out while being part of the industry revolution!

Creating reservations, processing changes and cancellations, responding to inquiries of customers as the first point of contactEnsuring guest service excellence, handling paymentsAssisting to Revenue Director and Reservations ManagerRate Loading, Updating DatabasesSupporting Accounting Department by Handling various tasksCross- training in Sales, Marketing, Events department

Working closely with Executive Chef and Sous Chefs Administrative assistance in the kitchen Maintaining HACCP and ensuring HACCP standardsOrganizing storage and food products, keeping culinary maintenance Assisting with daily operations in the department

Assistant in Food and BeverageInternship training in Food and Beverage (Breakfast, Lunch, Banquets)Working in the F&B department in Sheraton Bratislava, experiencing changes in the current F&B departmentEnsuring guest satisfaction