Jakub Franc Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

Driving a highly strategic innovation project - development of new generation of hybrid-cloud Analytics platform GoodData Cloud Native; Executing it from an early idea to market launch Managing organisation consisting of:* UX design team * Full featured RnD teams* Front end engineering teams

San Francisco, California, Us

In charge of variety of non-engineering teams involved in platform development and acquisition channels optimisation:* UX design team* Technical writing team* Visual design team* Web team

San Francisco, California, Us

San Francisco, California, Us

Prague, Cz

Senior manager role included additional duties to the previous one:* Besides the UX Research team started to manage a team of UX designers supporting key revenue generating products and e-commerce activities including campaigns, PPC and AVG website - the company’s key sales channel* Took part in initialising successful pivot in company strategy towards multiplatform services and new business models creation while closely cooperating with C-level executives and other stakeholders (including PMs, engineering, marketing and brand team)* Actively participated on creation of next generation business models and products* Highly involved in processual and structural realignment of the UX organization to support the company pivot towards multiplatform services* Coordinated embedding designers into production teams while transitioning to agile development * Partnered with CMO on complete company-wide rebranding based on emotional design principles* Lead the UX research initiatives in new product concepts development using combination of methods including Design Thinking and CFI

Prague, Cz

UX Research Manager Experience* Introduced UX Research to the company and gradually made it natural part of company-wide production processes across web, mobile and desktop products* Built in-house UX Research department and set up the principles for doing high quality, cost-efficient, flexible UX research providing actionable and on-time insights * Influenced key strategic decisions by providing research data to C-level management * Proved ROI and positive revenue impact of UX research playing key role in multiple successful projects including major redesign of avg.com and major redesigns of mobile and desktop antivirus products* Directly cooperated with respective stakeholders on conversion funnel optimisation ranging from the key digital channels to retail packaging* Achieved significant cost reduction on engineering side by introducing iterative concept tests allowing early evaluation of MVPs * Took critical role in growth of the UX team by assessing and hiring candidates for remote RnD sites including Tel Aviv, San Francisco, Florida’s FWB and Ottawa* Actively involved in merges and acquisition of other companies, which included establishment of cooperation with respective teams, integration of new team members or transfer of know-howPrincipal User Researcher Experience* Developed proprietary method for measuring emotional responses invoked in critical parts of the interaction* Trained and mentored junior researchers to nurture their professional growth* Conducted several weeks long ethnography / customer visits across the U.S. with direct participation of other stakeholders resulting in to company-wide increase of customer-needs empathy which ultimately led into recognising the need of product portfolio major redesign and new opportunities exploitation* Conducted pilot field customer research in Asia * Actively participated on professional events and conferences in Europe, America and Asia

Praha 6, Czech Republic, Cz

* Began as an occasional activity parallel to the job in Sun Microsystems but due to growing demand and company’s growth it gradually turned out to be a full-time job* Provided complex services in UX and usability consulting to both international and local customers and built reputation of top-class agency leading on local market* Became member of the prestigious international UX Alliance (exclusive to a single member in a region)* Successfully exited in Jan 2011; ExperienceU still keeps the leading position on the local UX market

Palo Alto, Ca, Us

* After success in previous position my responsibility grew towards supporting worldwide design team responsible for the major Sun software products (development tools, Java, JavaFX, OpenOffice, Web 2.0, Mobile applications etc.) * Cooperated with management and led establishing of user research processes and know how within local user experience team and later also across whole Sun software organization * Methodologically led very successful project of creating C/C++ developers Personas * Cooperated with management on hiring of new employees; participated on establishing and executing strategy for UX team development* Provided user research and market research methodology consulting to other departments - mainly to marketing and product management* Heavily involved in Sun’s cooperation with Czech Technical University (research methodology advisory, lecturing, publishing) which ultimately resulted in creation of dedicated HCI department * Closely cooperated with remote teams, located mainly in California, Russia and Germany* Involved in European Union FP7 projects (KIWI, AEGIS), responsible for research methodology consulting * Frequently spoke on local and international conferences

Palo Alto, Ca, Us

* User research support for local design and engineering teams mainly focused on Sun development tools* Conducted multiple User Research projects using methods such as usability testing, qualitative interviews and ethnographic research * As a historically first User Researcher in Prague engineering site I evangelised value of User Research and defined its role within design and development processes as well in the enterprise environment in general* Pioneered User Research on local market and significantly contributed to its gradual development to current state

Executive Education, Innovative Organization

Doctor Of Philosophy (Ph.D.), Cognitive Psychology

Mgr., Psychology

Internship, Environmental Psychology