Jakub Kos

Jakub Kos Email and Phone Number

Senior banking manager experienced in Operations, Payments, Customer Service, Call Centre and Collections ready for new opportunity…
Jakub Kos's Location
Prague, Czechia, Czech Republic
Jakub Kos's Contact Details

Jakub Kos personal email

n/a
About Jakub Kos

Jakub Kos is a Senior banking manager experienced in Operations, Payments, Customer Service, Call Centre and Collections ready for new opportunity…. He is proficient in English.

Jakub Kos's Current Company Details

Senior banking manager experienced in Operations, Payments, Customer Service, Call Centre and Collections ready for new opportunity…
Jakub Kos Work Experience Details
  • Moneta Money Bank
    Senior Manager Payments & Customer Service
    Moneta Money Bank Jun 2017 - Dec 2019
    Hlavní Město Praha, Česká Republika
    - Accountable for Payments & Customer Service department (70-110 employees)- Cluster Owner of Payments Cluster (Product Management of Payments Processes; Operation, Administration,Back Office; Responsibility for key projects (Instant Payments…))- Cluster Owner of ATM Cluster (Strategy, Operation, Vendor Management)- Retail Banking Back Office (Cards Customer Centrum, Clients Mobility) - Cash Management Planning and Operation
    View
  • Moneta Money Bank
    Senior Manager, Origination & Customer Service, Shared Services
    Moneta Money Bank Jan 2013 - May 2017
    Okres Ostrava-Město, Česká Republika
    • Accountable for Origination & Customer Service department (150 - 220 employees)• Back-Office activities for MONETA Money (Mortgage Customer Service, Commercial Loans Back Office, MONETA Auto Customer Service, Complaints and Claims Resolution, Retail Bank Back-Office, Cards Back-Office, Domestic & International Payments Settlement, Cash Management)• Relocation of several processes (75 employees) from Prague to Ostrava
    View
  • Ge Money
    Call Centre Manager
    Ge Money Nov 2009 - Dec 2012
    Responsible for processes at Call centre of GE Money Group Czech Republic: Customer Care, Service2Sale, TeleSales, Complaints, Retention activities.Team about 100 people.
    View
  • Ge Money
    Early Collections Manager
    Ge Money Aug 2007 - Oct 2009
    Ostrava-Město, Moravskoslezský, Česká Republika
    Responsible for Early Collections process at GE Money Czech Republic (team about 150 people).Relocation of processes from Prague to Ostrava
    View
  • Ge Money
    Team Leader Early Collections
    Ge Money Jul 2005 - Jul 2007
    Hlavní Město Praha, Česká Republika
    View
  • Ge Money
    Senior Operátor Early Collection
    Ge Money Jul 2004 - Jun 2005
    Hlavní Město Praha, Česká Republika
  • Ge Money
    Operátor Early Collections
    Ge Money Jun 2003 - Jun 2004
    Hlavní Město Praha, Česká Republika

Jakub Kos Skills

Call Centers Banking Customer Service Leadership Credit Cards Team Leadership Call Center Retail Banking Process Improvement Management Team Management Customer Retention Credit Business Analysis Performance Management Vendor Management Coaching Customer Experience Business Intelligence Business Process Improvement Risk Management Change Management Telemarketing Six Sigma Analysis Project Management Operations Management Business Objects Credit Risk Outsourcing

Frequently Asked Questions about Jakub Kos

What is Jakub Kos's role at the current company?

Jakub Kos's current role is Senior banking manager experienced in Operations, Payments, Customer Service, Call Centre and Collections ready for new opportunity….

What is Jakub Kos's email address?

Jakub Kos's email address is ko****@****znam.cz

What skills is Jakub Kos known for?

Jakub Kos has skills like Call Centers, Banking, Customer Service, Leadership, Credit Cards, Team Leadership, Call Center, Retail Banking, Process Improvement, Management, Team Management, Customer Retention.

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