Taking client calls and helping solve technical issues inside an online studentportal.• Helping to solve several issues that online students encountered in the onlineportal, ranging from server errors to assistance in getting the client connectedto the portal.• Extensive browser troubleshooting as well as application support, such asMicrosoft Office and Adobe Connect.• Multi-tasking experience from taking calls from clients and online chatssimultaneously to help resolve any issues the clients may have encountered.

Worked for a consulting company that does work with trucking companies.• Duties ranged from data entry to answering phones and dealing with customers tocompleting logbooks.

Helped in setting up networks in the office and also creating network maps of allof the servers and switches in the building for tracking purposes.• Solved and resolved help desk tickets or problems and maintained a steady laptopdeployment schedule.• Helped customers with computer problems and maintained a database of all of thecomputers in the company.• Gained experience with the Microsoft Office Suite and Visio programs as well asmany web based applications.

Helped customers with their shopping experience, ran the register and performedinventories of the items in stock and in the store.• Directly involved with the customer experience and worked efficiently to ensurethat every customer was taken care of.