Jason Kuo Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

Oversaw Global IT (team size of 17+) across offices in North America, South America, Europe, and Australia. Served as vision caster, thought leader and resource for the global team, designing, building, and deploying solutions and tools to dramatically increase the efficiency of a nimble and agile IT team serving a fast-paced and distributed organizationProvided strategic oversight to Global IT infrastructure and service delivery:• Helpdesk (Ticket and queue management, SLA, reporting via JIRA Service Desk)• Identity Management & Authentication (Okta, Active Directory, LDAP, SAML all things)• Platform Management - Mac, iOS,Windows (Lots of fun with Jamf Pro + Airwatch)• SaaS Administration & Infrastructure (Many services like G Suite, JIRA & Confluence, Salesforce, Docusign, Slack, Duo, Box, Dropbox, Carbon Black, GitHub, AWS)• Internal Tools and Automation (A pile of homegrown API tools, scripts, and automations to make stuff easier, more robust, and more resilient. Stuff like Onboarding and offboarding scripts, crons to automate G Suite archiving, and Workday-->Okta profile updating via API. Mostly python and bash.)• A/V: Video Conferencing (Google Meet, Zoom), All Hands Meetings, meeting room maintenance• IT project portfolio and prioritizationDrove, sustained, and maintained Global IT Operations and Team Development:• Managed operating budget, forecasting and maintaining lean operating spend for over a hundred suppliers across the business. Performed budget analysis for IT service stack; annual budget planning in partnership with Finance.• Ensured development of people managers and functional leads and personally mentored other IT team members. Coached systems engineers to write better code, build efficient automations, and drive business critical projects from start to finish• Managed IT processes for compliance audits and reviews, including PCI, SOX, and SOC2• Drove team organization design to scale the team to empower the rest of the business

San Francisco, California, Us

San Francisco, California, Us

• Architected global SSO authentication infrastructure (SAML/AD/LDAP), implementing a resilient and scalable system leveraging Okta and Active Directory. Oversaw significant expansion of Okta from two connected applications to over seventy, and co-designed AD/LDAPs system to support internal and external/SaaS authentication requirements.• Developed command-line API interfaces with Python to programmatically perform administrative tasks for Okta, Jamf Pro, Google Apps/G Suite, Atlassian Crowd, Duo Security, GitHub Admin, and Spanning Backup, saving numerous hours of manual tasks that would otherwise be done via respective web interfaces. Open-sourced Jamf Casper Suite CLI at https://github.com/eventbrite/Casper-API-Tools• Implemented initial deployment of Jamf Pro (Casper Suite) in less than one week to ramp up support of remote offices. Scaled Jamf Pro architecture to support nine global offices leveraging rsync to replicate distribution points across the globe and into the cloud. Develop dozens of shell scripts to automate Mac endpoint tasks, manage imaging configurations and policies across fleet of over 2,000 devices. • Presented at the Jamf Nation User Conference in 2015 and 2017.• Built out Windows server infrastructure from scratch, including Active Directory, NPS, WSUS, WDS, and File/Print Sharing.• Managed SaaS consolidation projects to facilitate a streamlined and efficient workflow, netting significant time and cost savings across the organization. • Performed budget analysis for IT service stack and assisted in year-to-year budget planning.• Administered wide range of SaaS platforms across the organization.• Provided timely and customer-centric support across the globe to end-users, deliver regular new hire orientations, co-produce and deliver live stream of regular all-hands meetings to global workforce.• Helped train fellow team members in scripting, API use, package management, and other tools to increase overall team productivity.

San Francisco, California, Us

Oakland, California, Us

• Provided company-wide IT support including desktop support and server administration.• Developed and implemented Windows and Mac image creation, configuration and deployment for primary end-user systems where previously all systems were configured individually.• Established key vendor relationships, managed procurement of software and hardware, and secured non-profit discounts.• Streamlined and tightened security on internal servers; organized and documented IT systems.

San Francisco, California, Us

• Performed server, network, and infrastructure maintenance tasks.• Resolved a wide variety of computer and technology issues for employees on Mac, Windows, iOS, Blackberry, and Android platforms.• Developed and managed Mac image creation, configuration, and deployment process for all employee computers using custom-made Local MCX shell scripts and configuration files, InstaDMG, LANRev InstallEase, and Apple PackageMaker.• Crafted and delivered live customized training.• Contributed dozens of help articles on internal help desk website (Zendesk), consisting of step-by-step annotated instructions with screenshots or narrated screen recordings using Camtasia.

San Francisco, California, Us

• Prepared and delivered 30-45 minute public messages approximately every four to six weeks.• Facilitated leadership development of small group leaders. Helped catalyze community outreach.• Started as Pastoral intern, then served as Outreach Coordinator, before becoming an Associate Pastor.

East Palo Alto, Ca, Us

• Deployed two new computer labs totaling 50 new machines, configured new domain and group policy server, and created scripts to migrate domain users from Mac OS X Server to Windows 2003 Server.• Coordinated move from temporary to permanent administration building.• Developed custom login scripts and modified Mac OS disk images to configure laptops to connect to Active Directory and automatically mount network resources.

East Palo Alto, Ca, Us

• Oversaw all technology-related aspects for 200 students and 25 faculty and staff.• Taught basic 6th grade computer skills course and 9th grade multimedia web and video design.• Created and maintained imaging process for rapid deployment and replacement of Windows and Mac client machines.• Oversaw entire technological transition from temporary portable classrooms to permanent campus with 22 classrooms, performing arts center, cafeteria, two dormitories and administration building.• Custom configured web content filter using open-source UNIX software packages on SuSE Linux 9.0 to prevent students from accessing inappropriate Internet material in accordance with CIPA.

Houston, Texas, Us

B.S., Electrical Engineering And Computer Science

M.Div., Biblical Studies

Education record