Jal Licardo Email and Phone Number

- Resolves approximately 100-150 client queries (basic troubleshooting, payment concerns, feature requests, etc.) per week via Zendesk - Managed to maintain a 98-100% overall QA score through 4 quarters each year- Provides quality customer support and promptly responding to user concerns within a 10-15 min. service-level agreement - Moderates content submitted by users before they get published on the front-end of the site- Moderates community/forum (similar to Reddit), approves contents and reviews reports- Escalates major & minor concerns to management via JIRA- Helps maintain internal knowledge base/FAQ via Confluence and team quizzes via MindFlash- Assists senior managers with online employee on-boarding and training

- Resolved approximately 50-70 product-related questions per week from UK & Australian customers via live chat using Crisp and Intercom - Created, edited and maintained company's knowledge base/ help articles and FAQs. - Assisted the sales manager with lead generation, email marketing via Mailchimp and Prospect, cold calling via Aircall and maintaining of sales funnel via Pipedrive.

As an intern in the Psychological Services, I was able administer a Mini Mental Status Examination Assessment and Stanford Binet 5 along with a psychological evaluation. I was also able to do a comprehensive report for Technical Vocational Training test. On a daily basis, I participated in spearheading group dynamic activities for the residents that targeted their fine motor skills, decision making skills or interpersonal skills.volleyball, basketball, soccer, drawing/coloring, walking and playground time.I was able to join the "Happy Walk" event in Mall of Asia during the Down Syndrome Week and in Alabang Town Center.

I was responsible for scheduling and attending one-on-one interviews with the new enrollees to check their current status in the school. I did one-on-one interviews with delinquent students to identify the possible cause/s of delinquency and arrive to a certain recommended course of action to be accomplished by Letran Calamba GCSO's higher officials. My tasks included; proper and accurate organization of student portfolios, tallying of answers from student evaluations for future research and program implementation, assistance to the GSCO spearheaded activities such as career day and educational seminars, collaborated with the GSCO staff with their everyday workload and attended to the needs and concerns of the daily visitors in the office.

Responsible for providing all-around effective assistance to human resources employees, managers and superiors to while ensuring the quality and accuracy of work for a more efficient workflow. - Assistance in organisation of employee compensation and benefits (e.g. Medicard, PAG-IBIG, PhilHealth)- Recruitment tasks: Cold calling applicants, screening of applicants' resume, preparation and checking of personality & vocation examinations, engagement in school & industry job fairs & job posting in Jobstreet & Indeed.- Organization of employees' company uniform in transit to other company offices- Assistance in the HR department spearheaded training/seminar for FOPM employees- Basic training in Timekeeping