Leading a global team of analytics and modelling professionals that leverage algorithms and Artificial Intelligence to build and optimize risk management models, to drive effectiveness and operational efficiencies in the regulatory compliance, surveillance, anti-money laundering and sanctions screening control framework. - Leading the Compliance model landscape of ~200 models covering in-house platforms, Norkom, Mantas, TradingHub, Actimize, Global Entity Consolidator, Global Social Network Analytics, Oracle Watchlist Screening, Wolf payment screening while also developing leading edge technology with partners such as Google and Quantexa to ensure the ongoing enhancement of the landscape. - Optimized 26 global anti-money laundering and country-specific scenarios across 4 lines of business in 64 countries with a total active customer base of ~40M conducting ~530M monthly transactions, reducing alert volumes by ~30% and increasing risk coverage. - Re-segmented the customer base and introduced post-detection machine learning models to increase risk coverage across the business, allowing for stronger threshold setting and identification of suspicious activity with reduced alert volumes of ~20% without any loss of Suspicious Activity reports. - Led the implementation of the Model Risk Policy and category standards across the Compliance model landscape covering the Model Sponsor, Owner, Developer, User and Monitoring requirements, coordinating with the Model Risk Stewarts and Independent Model Review.

Led program within Retail Banking and Wealth Management group to integrate newly created Financial Crime Risk Framework across 37 markets into business management processes for distribution, customer, product, operations, and risk control functions. Liaised with key stakeholders, including the Group Management Board and Group Financial Crime Risk Management Meeting members and regulators, including the US Federal Reserve Bank, UK Financial Conduct Authority, and the US Department of Justice. Budget: ~$500M. - Developed new operating model that embedded financial crime risk management program into the business line to achieve compliance with the Department of Justice deferred prosecution agreement while significantly reducing exposure to tens of millions of dollars in fines. - Scaled capabilities for Customer Due Diligence (CDD) and Know Your Customer (KYC), increasing review processing from 2K to 20K per week. - Developed the end-to-end operating model to embed the 12 financial crime risk capabilities, including but not limited to Governance, Sanctions Screening, Anti-Money Laundering Monitoring and Customer Selection into the business. Propelled risk coverage monitoring from 10% to ~70% through the Enterprise-Wide Risk Assessment.

Charged with reducing operational spend within multibillion-dollar business encompassing Operations, Credit Services, Finance, Marketing, and Human Resources across 37 countries while improving customer experience, upgrading digital processes, and ensuring governance. Member, Global Retail Banking Management Committee.Removed more than $1B in costs from business by constructing a business case and program that streamlined close to 200 siloed initiatives into 4 cohesive work streams related to digital, data, distribution, and customer/product management. - Introduced roadmaps for each workstream for improving data quality, facilitating move to the cloud, reducing physical footprint, and elevating end-to-end transaction experience. - Retired hundreds of disparate databases and replaced with a single data platform that improved data quality.- Reduced physical footprint, closing hundreds of branches in 6 markets and replaced with user-friendly digital interface.- Implemented digital options to create new platform with 6 core servicing elements. - Mitigated risk and exposure to regulator remediation (UK Financial Conduct Authority) by implementing the Retail Banking and Wealth Management Conduct program across a 5-pillar framework with 15 conduct principles to eliminate potential bias in sales processes and ensure a strong conduct agenda across 37 countries.

Charged with management of business transformation plan and goal to develop growth businesses through introduction of aligned operating model. Identified tens of millions of dollars in cost savings by implementing a standard business model across 16 countries.- Replaced business silos in Asia with specific lines of business and dedicated support functions to ensure efficiency and consistency in operating procedures.

Directed RBWM strategy and operational plan; managed customer experience and key business implementation activities. Built digital capability, grew wealth management business, and strengthened mortgage business. Delivered a new recruitment system and incentive scheme.Exceeded goals for expansion initiative to open 10 new branches and increase sales force 50% in 1 year.- Developed and coordiated the 5-year strategy across distribution, customer, product, and digital capability.

Selected to manage end-to-end Mortgage product portfolio and oversee sale of a significant distribution channel in an extremely aggressive market and during period of low customer confidence.Turned around struggling mortgage business, earning Mortgage Bank of the Year distinction in 2010.- Achieved settlements in 2009 that were 270% above previous year.- Cross-sold 3.65 products for new customers and increased cross-sell ratio 4.98 for existing customers. - Realized mortgage net profits 16% above plan.- Decreased mortgage application documentation process from 4-5 weeks to 2 days via upgraded technologies.- Introduced new “Letter of Offer” and “Balance Off-set” product.

Delivered business process optimisation solutions across retail banking and mortgage businesses.- Implemented Call Center “Customer Solutions” model that propelled referrals from 15 to 300 per week and achieved product conversion 63% greater than the organisation’s standard conversion rate.- Led a process improvement initiative to analyse mortgage run-off and improve customer retention resulting in a 40% improvement in home loan attrition.- Implemented marketing strategies for mortgage business; increased direct mail response and conversion rate by 233% and improved mortgage sales by 25%.- Grew mortgage portfolio 16%; simplified products and developed new offerings, redesigned mortgage fulfillment process, and leveraged third-party distribution channels to optimise portfolio.

Began career in Personal Financial Services Graduate Program and progressed through Lending Officer, Personal Banker, Project Manager, Program Manager, and Product Manager roles.