• Managed daily customer interactions (estm 150/day) by responding to their inquiries while utilizing problem-solving skills to avoid confusion or to accurately address and resolve their concerns• Delivered impeccable customer service while providing information about waivers, pricing, attractions, etc. to maximize customer satisfaction • Communicated with team members on a daily basis to discuss strategies for accomplishing organizational goals • Proficiently completed multiple tasks such as cash and credit card transactions, distributing equipment, maintaining the work area, and assisting customers while efficiently directing all operational activities • Presented customers with rules and regulations to ensure that all company policies were followed to prevent any complications • Answered phones to resolve any basic questions from customers regarding the company