ZOD Security The first security company of its kind, an established leader in the local security industry. Sales Engineer, Security Advisor-Supported the company in releasing the solar power system -Checked the technical specs of the new system and prepared the installation procedure -Engineered security solution to meet customers’ needs- Search for new projects and clients to increase the company market share- Meet with consultants, end users, and contractors to introduce the company- Supervise the installation and Commissioning of the installed systems- Designing and Installing: Fire Alarm, CCTV, and Intrusion Alarm Systems- Meeting assigned monthly targets- Gathers market and customer information- Coordinates with the engineers and the after-sales department to effectively manage the project- Create and maintain a channel of loyal customersAdditional Responsibilities:Lightning Protection Product Manager: analyzing the site and selecting the appropriate solution and designShop-Drawing Specialist: coordinates with the engineering department for preparing the final as built submittal Technical Proposal: prepare technical proposal with all the related data sheets, system layout, and design documentationAchievements:Increasing the market share for the lightning protection system by 9% Creating a good relationship with major customers (Regie, Malia, Sparten, Mersaco...)

- Maintaining and growing a portfolio of clients including investment, consultancy, engineering and contracting firms.- Providing clients product training and support.- Meeting assigned targets for profitable sales volume and value.- Establishing productive, professional relationships with key personnel in assigned accounts.- Maintaining high clients' satisfaction ratings that meet company’s' standards.- Responsible for customers in KSA, Bahrain, Oman, Egypt, Lebanon, and Jordan- Supporting Major companies with their market analysis - Preparing frequent visits to customers in the area Additional Responsibilities:Usage History Analysis: analysing the user history and projects they are interested inOrganizing Breakfast Briefing: supporting the Marketing team to organize breakfast briefing and customer interaction Sales Force super user: Supporting my team-mates with the issues they are facing with the website Achievements:Increasing the first year renewal rate Creating a good relationship with major customers (Sabic, PDO, MESC...)

Cummins Middle EastDistributors and service provider of the full fleet of Cummins generators products in UAESales Engineer - Dubai branch :- Managing multiple tasks: Sales, Proposal, Documentation, and Negotiation.- Handling all the communication with the vendors to achieve the customers’ need - Technical: Confirming the technical specifications and the compliance statement based on customer request. - Commercial/Sales: Finalizing all the deals related to generators.- Engineering: Working with the engineering team to find the solutions for the special orders.- Logistics: Assisting the logistics team and setting a method statement for transportation.- Training: Setting a training plan for our customer - Studying the specifications and confirming all compliance statements before official submittals.- Achieving the sales targets.- Reaching customer satisfaction.Additional Responsibilities:Power Suite Admin monitor customer registration and requirements, provide the necessary support during the sizing of the projects Achievements:- Increase customer data base in Lebanon- Introducing Power Suite to consultants and major customers - Securing deals with customers in Europe and Middle East

Overseas Consultants - LebanonSales and services of Cummins enginesService Engineer (Lebanon) :- Managing a team of more than 10 technicians; Responsible for their training, performance, targets and developments.- Develop the systems and processes to meet the market demand in Lebanon and to be flexible with the continuous change in this type of business.- Reviewing all the technical reports and distributing the tasks.- Create the business contingency plans and preventive plans.- Improve the customer satisfaction level by creating proactive plans based on customer’s feedback.- Identify the aftermarket sales leads and opportunities.Additional responsibility:Build the team in Lebanon branch. Create and implement an action plan to start the aftermarket business in Lebanon. Achievements:- Increase the customer satisfaction.- Apply new system to improve the employee’s satisfaction.- Creating a full rebuild proposal to our key customers for all their units, including the marketing side, the sales, and the support plan.