Hello! I'm an experienced ServiceNow Developer with a passion for crafting efficient IT Service Management (ITSM) solutions. My journey involves customizing Incident, Problem, Change, and Service Catalog modules within ServiceNow to perfectly match evolving business needs. Collaborating closely with stakeholders, I thrive on gathering detailed requirements and transforming them into automated solutions that streamline IT operations and elevate user satisfaction.In my previous role as a DevOps Engineer, I honed my skills in managing CI/CD pipelines using Jenkins and GitHub, alongside automating cloud infrastructure with Terraform on Azure. This hands-on experience empowered me to optimize software delivery, monitor system health, and deploy applications seamlessly using Docker and Kubernetes.My journey began with designing and developing native iOS applications using Swift as a Mobile Application Developer. I've integrated RESTful APIs, conducted robust testing, and championed user-centric app experiences that resonate with audiences.Beyond my technical prowess, I hold a strong academic foundation in Electronics and Telecommunication, complemented by advanced studies in Computer Software Engineering.Let's connect to explore how my blend of technical expertise and passion for innovation can contribute to your team's success!