James Alebakis Email & Phone Number

Rosanna, Vic, Au

Melbourne, Victoria, Australia

In my role as an RTO Trainer and Assessor for KFC, I champion vocational education and training (VET) within the retail sector, ensuring adherence to all pertinent compliance standards. I am entrusted with the comprehensive facilitation of training and mentorship for an average cohort of 110-130 learners, a role I approach with a steadfast commitment to quality and impactful education. My key contributions and accomplishments include:-Upholding the highest standards of training and assessment, with a special emphasis on ingraining top-tier customer service principles among a substantial learner base.-Implemented effective cloud-based training programs that led to improved learner outcomes and engagement.-Successfully led the transition to remote delivery content, leveraging web-based software and contributing to the company's paperless initiative.-Reviewed and updated national training and assessment content material to seamlessly integrate customer service practices, ensuring learners are equipped with practical skills for delivering exceptional customer experiences.-Skillfully coordinated learners' inductions and delivered assessments, both face-to-face and remotely, ensuring comprehensive evaluation of their skills and knowledge.-Managed expenses efficiently within RTO budgets, strictly adhering to key performance indicators (KPIs) and achieving financial compliance.

Docklands, Melbourne, Australia

Assuming the mantle of Restaurant General Manager at KFC, I spearheaded operations, leading a dedicated team of 30 staff members and 5 managerial professionals. My tenure was distinguished by a performance-driven culture, culminating in a top 10 ranking among 50 restaurants for two consecutive years, a testament to our unwavering commitment to excellence. Central to this success were teamwork, strategic planning, and a leadership style rooted in personal example and engagement. Key achievements and initiatives included:-Team Leadership: Orchestrated a collaborative environment for a staff of 30 and five managers, emphasizing excellence in customer service, which became the hallmark of our restaurant's reputation.-Strategic Training: Enhanced managerial effectiveness by introducing specialized training materials, significantly elevating leadership quality and operational efficiency within our team.-Sales and Quality Optimization: Boosted delivery sales through innovative strategies, ensuring seamless product flow and uncompromised quality standards, contributing to our competitive edge.-Analytical Performance Management: Utilized data-driven insights from operational reports to optimize performance, employing metrics from tools such as P&L and COS reviews to inform strategic improvements.-Service Excellence: Instilled a commitment to superior service, personally setting a high standard for the team to emulate, resulting in outstanding customer experiences.-Employee Mentorship: Improved staff performance and morale through consistent mentoring, individual discussions, and strategic motivational practices.-Executive Communication: Articulated bi-annual performance reports to executive leadership, highlighting achievements and outlining actionable strategies for continuous improvement.-Standards Compliance: Vigilantly aligned restaurant operations with company objectives and policies, ensuring a consistent, high-quality customer-facing environment.

Melbourne, Australia

My internship at the Retzos Group Head Office was a deep dive into the multifaceted operations of a corporate environment. Immersed in various departments, I played a supportive role, contributing to strategic projects and gaining invaluable insights into effective business management. Key contributions included:-Data-Driven Reporting: Compiled meticulous daily sales reports, synthesizing complex data into digestible insights for the executive team, thereby influencing informed business decisions.-Business Intelligence Analysis: Utilized advanced BI tools to interpret KPI data, offering strategic insights that shaped executive decision-making processes and business strategies.-Risk Management: Oversaw the insurance coverage portfolio for company assets, a critical measure that ensured risk mitigation and comprehensive asset protection.-Financial Process Optimization: Performed an in-depth analysis of existing financial reporting methods, pinpointing improvement opportunities and proposing practical enhancements that were well-received by the team.-Stakeholder Engagement: Actively sought and integrated feedback from various stakeholders, refining financial reporting practices, and contributing to the company's ethos of continuous improvement and superior outcomes.

Melbourne, Australia

Microsoft Dynamics 365 Fundamentals

I enriched my technical skill set by undertaking a course in Microsoft Dynamics 365 Fundamentals, gaining in-depth insights into this.

Project Management Principles, Project Management

Enhancing my leadership and strategic planning capabilities, I completed an intensive course in Project Management Principles, which armed.

Certificate Iv In Training & Assessments, Workforce Development And Training

Completing the Certificate IV in Training & Assessment marked a significant advancement in my professional qualifications, enriching my.

Bachelor Of Business Information Systems/Commerce, Finance, General

My pursuit of a Bachelor of Business Information System & Commerce, with a major in Finance, endowed me with a nuanced understanding.

International Business

Earning the prestigious Endeavor Scholarship, I embarked on an academic journey at the renowned European School of Business, where I.

Advanced Diploma, Computer Science

Completing my Advanced Diploma of Computer Science, I distinguished myself academically, showcasing deep expertise across various.

High School

Electric Vehicle Charging, Electric Vechicle