• Assisted in migrating the Enterprise Resource Planning (ERP) system to Oracle EBS from AS400 by translating reports, programming and integrating PL/SQL scripts, and developing tests for reports utilized by various departments thus improving reporting and Buissiness Intelligence (BI) analytics capabilities for the organization.• Administered VPN server infrastructure, leveraging Active Directory and various tools, while providing comprehensive on-site and off-site support for a range of applications including Oracle, Microsoft Office, CAD, Webmail, and other critical programs to facilitate seamless network access and improve employee workflow.• Delivered comprehensive hardware support for desktops, laptops, and peripherals not limited to routers and printers, adeptly managing salvage operations and secure destruction protocols to safeguard data integrity. Demonstrated a keen focus on cost efficiency while ensuring robust data protection measures were upheld.• Led endpoint security migration with consultants to enhance vendor opportunities. By designing and executing a roadmap to expedite security audit completion, I achieved significant cost savings on billable hours.• Safeguarded system integrity by vigilantly monitoring endpoint security, proactively preventing compromises, and conducting user training sessions to reinforce preventative measures against phishing attacks.• Facilitated seamless onboarding and offboarding processes for employees, deploying hardware and software tailored to diverse operating systems, and developed and published comprehensive user documentation and memos outlining procedures for a range of applications reinforcing efficiency and promoting compliance.

Applied a comprehensive understanding of all warehouse functions demonstrating and training receiving, docking, staging, picking, reporting, and packing effectively leading the fulfillment of various duties in my division while maintaining Amazon's delivery efficiency standards

• Delivered robust IT support with a deep understanding of TCP/IP, adeptly troubleshooting network and hardware issues to maintain system functionality across the entire campus. Proactively documented and published IT and user processes, providing exceptional customer service to meet user expectations.• Modernized software and hardware components across a diverse array of operating systems and distributions within the client network. Additionally, adeptly troubleshooted computers, diagnosing issues with malfunctioning components and software to ensure optimal system performance.• Prepared lecture halls and software infrastructure for remote presentations conducted by professors, ensuring seamless integration and optimal functionality to enhance the learning experience.