Providing End user support.

Troubleshooting of hardware (desktops, laptops, Blackberry and printers) and software issues for 2000+ employees in Union National Bank and 80+ Branches all over UAE. Install, configure and maintain desktop operating systems (Windows XP, 7 & 8).Preparation of Desktops / Laptops and software deployment, using SCCM 2012 and LANDesk Management Suite. Develops and maintains disaster recovery procedures for the PCs and other resources and help develop effective disaster recovery plan to… Show more Troubleshooting of hardware (desktops, laptops, Blackberry and printers) and software issues for 2000+ employees in Union National Bank and 80+ Branches all over UAE. Install, configure and maintain desktop operating systems (Windows XP, 7 & 8).Preparation of Desktops / Laptops and software deployment, using SCCM 2012 and LANDesk Management Suite. Develops and maintains disaster recovery procedures for the PCs and other resources and help develop effective disaster recovery plan to facilitate transition to the backup site in an emergency situation.Creation and management of users and groups in Active Directory.Maintaining backups through VERITAS/Symantec backup tools, IT End User desktop analysis using NexThink and Internet/Email securities through Surf Control tool.Project management and vendor management for new branch roll-outs for PCs and peripherals.Provide L1 support for the network team by physical installation and connection of network devices.Regularly updating incidents in the BMC service desk system and update the knowledge base from own learning.Upgradation of Microsoft Office 2003 to Office 2010, using LANDesk Management Suite.Implemented Windows Bit locker Encryption on all the laptops across the organization. Show less