With a diverse background in customer service, sales, and landscape maintenance, I have developed a unique skill set that qualifies me for a digital marketing position. Throughout my experience, I have consistently achieved and exceeded targets, demonstrated exceptional customer service skills, and maintained accurate data records.In my current role as a security officer at Allied Universal, I have successfully provided customer service by implementing safety and security procedures, responding to incidents, and conducting patrols. These experiences have honed my problem-solving abilities and taught me the importance of attention to detail and adaptability in dynamic environments, skills that are essential in the fast-paced world of digital marketing.During my time as a licensed agent at Inside Response, I consistently surpassed revenue quotas by effectively promoting products and services during routine calls. By staying up-to-date on call scripts and maintaining control over conversations, I enhanced productivity and delivered excellent customer experiences. Additionally, my proficiency in data management, including manual forms processing and digital updates, highlights my ability to handle and analyze valuable customer information, a key aspect of digital marketing success.Furthermore, my experience as a landscape laborer at Epic Landscape Productions has provided me with insights into maintaining and enhancing visual appeal. Through the strategic application of fertilizers, herbicides, and insecticides, I have demonstrated my ability to promote and protect the growth of various elements. Moreover, my focus on safety and efficiency in operating landscaping equipment reflects my commitment to delivering high-quality results.In summary, my achievements in exceeding targets, delivering exceptional customer service, maintaining accurate data records, and promoting visual appeal showcase my qualifications for a digital marketing position. My strong work ethic, attention to detail, and adaptability make me a valuable asset to any digital marketing team.
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Front Desk ManagerHampton Inn By HiltonOlathe, Ks, Us -
Security ProfessionalCascade Hotel Kansas City - A Tribute Portfolio Hotel Apr 2024 - Present -
Security OfficerAllied Universal Aug 2021 - May 2024Olathe KansasProvide customer service to our clients by carrying out safety and security procedures, site-specificpolicies and when appropriate, emergency response activities• Respond to incidents and critical situations in a calm, problem solving manner• Conduct regular and random patrols around the business and perimeter. Working environments andconditions may vary by client site.
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Licensed AgentInside Response Jan 2021 - Jul 2021Gardner, Kansas, United StatesMaintained customer retention, and aided in decreasing the cancellation rate of the customers.• Enhanced productivity by staying on top of call scripts and maintaining control over direction ofconversations.• Maintained accurate and current customer account data with manual forms processing and digitalinformation updates.• Adhered to company policies and scripts to consistently achieve call-time and quality standards.• Conferred with customers about concerns with products or services to resolve problems and drivesales.• Engaged in continuous learning and development opportunities to promote continued performanceimprovement. -
LandscaperEpic Landscape Productions Lc Sep 2019 - Nov 2020Olathe, Kansas, United States• Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass to maintain soilfertility and defend against weeds and insects.• Used trimmers and chainsaws for grounds maintenance, to clear brush and for tree removal.• Maintained commercial and residential landscapes working in team environment.• Maintained grounds including trimming, weeding and general clean-up.• Applied chemicals to remove unwanted weeds and pests -
Sales SpecialistFenton Nissan Of Tiffany Springs Jun 2018 - Aug 2019Kansas City, Missouri, United States• Demonstrated in-depth knowledge of Nissan vehicles, including features, specifications, and pricing options.• Successfully managed a high volume of sales inquiries, providing personalized assistance and guidance to potential customers.• Conducted product presentations and test drives to showcase the benefits and advantages of Nissan vehicles.• Developed and maintained strong relationships with customers, ensuring repeat business and referrals.• Negotiated sales deals, handling pricing discussions, trade-ins, financing options, and additional add-ons.• Utilized customer relationship management (CRM) software to track leads, manage appointments, and follow up with potential buyers.• Collaborated with the finance and administrative teams to ensure smooth sales transactions and timely delivery of vehicles.• Stayed up-to-date with industry trends, competitor offerings, and market conditions to effectively address customer concerns and objections.• Participated in regular sales training programs to improve product knowledge, sales techniques, and customer service skills.
Jaleel Serrano Education Details
Frequently Asked Questions about Jaleel Serrano
What company does Jaleel Serrano work for?
Jaleel Serrano works for Hampton Inn By Hilton
What is Jaleel Serrano's role at the current company?
Jaleel Serrano's current role is Front Desk Manager.
What schools did Jaleel Serrano attend?
Jaleel Serrano attended Johnson County Community College.
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