Jalen Terry Email and Phone Number

Customer Engagement:Greet customers warmly and provide outstanding service in a friendly, professional manner.Understand customer needs and recommend products and services that best meet those needs.Assist customers with product selections, answer questions, and troubleshoot issues.Sales and Performance:Drive sales by actively promoting Apple products and services.Achieve and exceed personal and store sales targets.Upsell and cross-sell products, accessories, and services based on customer needs.Product Knowledge:Maintain a thorough understanding of Apple products, features, and software.Stay updated on the latest technology trends and advancements within Apple’s ecosystem.Store Operations:Ensure the store is clean, organized, and visually appealing.Handle transactions accurately and efficiently using the store’s point-of-sale system.Assist with inventory management, restocking, and visual merchandising.Customer Support:Provide technical support and troubleshooting assistance for Apple products.Manage returns, exchanges, and repairs in accordance with store policies.Follow up with customers to ensure their issues are resolved and they are satisfied with their experience.Team Collaboration:Work closely with team members to achieve store goals and deliver exceptional service.Participate in team meetings, training sessions, and store events.

Tasked with aiding in the development of children with Autism Spectrum Disorder (ASD) through the means of in-home care, therapy, and education.

Managed learning and development projects around Equity, Diversity, and Inclusion (EID). Facilitated team activities including webinars, presentations, and meetings, performed content research, and participated in effective interview training and resume writing sessions.Key Accomplishments:• Assisted with implementing EID content into Emerging Leaders Development Program which centers around managers looking to elevate their positions.• Created and modified diversity content for leadership modules.• Co-created a social media marketing campaign and activities for internal social pages concerning inclusive leadership and promoting diversity amongst teams.• Facilitated a WebEx meeting for 200 employees around Equity, Diversity, and Inclusion in the workplace along with career paths and leadership development.

Provided information and resources to patients with social issues. Administered and compiled surveys, conducted research and compiled data, and coordinated department activities while shadowing administrators.Key Accomplishments:• Presented studies on grief and mortality in the African American community as part of 8-week project to professionaldevelopment cohort and various Kaiser leadership.