Orchestrated digital transformation initiatives that directly contributed to revenue growth and customer base expansion by aligning technology with strategic business objectives. Leveraged data-driven insights to elevate customer engagement and optimize operational workflows, resulting in measurable efficiency gains and enhanced profitability. Demonstrated a strong ability to integrate innovation with sustainable business practices to drive long-term growth.

Support the vision, mission, and values of PMI-CTT while contributing to a positive, supportive environment of respect. Responsible for implementing and coordinating the mentoring program to empower individuals to achieve personal and professional growth.

I supported the development and implementation of quality control policies and procedures. I ensured compliance with industry standards and regulations, conducted audits, and led quality improvement initiatives. I also trained and supported staff, analyzed quality metrics, and worked closely with other departments to enhance overall product and service quality.

Managed over 400 projects/services monthly, contributing to an annual revenue of over USD 60 million. Achieved a stable portfolio gross margin of 22%. Provided leadership and guidance of a team of 50+ contributors, including project managers, scrum masters, and service managers.

Provided expert guidance and support to ensure seamless execution of over 20 customer integration telco platform projects. Worked collaboratively with cross-functional teams to achieve a revenue target of over USD 50 million in 2021. Offered unwavering support and mentorship to a diverse group of more than 15 Project Managers.

Orchestrated the successful implementation of over 500 telecommunication services every month. Played a crucial role in driving the portfolio's financial success, contributing to reaching a yearly revenue of USD 20 million. Offered expert support and guidance to a diverse group of over 80 project managers.

Demonstrated leadership in supporting over 50 telecom monthly projects. Played a pivotal role in driving revenue growth, contributing to the organization's revenue achievement of USD 300 million. Provided practical guidance and mentorship to a team of more than 60 project managers.

Setup and deployment of Project Management Office (PMO) to improve the delivery services organizational function and promote a strong culture of Project Management.Responsibilities:- Establish Project Management Governance (KPI / controls)- Gathering PMO requirements (strategical, tactical & operational).- PMO strategical definition: vision, mission, objective- Development of career plan (organization structure, roles, and profiles required)- Organizational Project… Show more Setup and deployment of Project Management Office (PMO) to improve the delivery services organizational function and promote a strong culture of Project Management.Responsibilities:- Establish Project Management Governance (KPI / controls)- Gathering PMO requirements (strategical, tactical & operational).- PMO strategical definition: vision, mission, objective- Development of career plan (organization structure, roles, and profiles required)- Organizational Project Management Assessment (based on OPM3/PMBok)- Development of project management methodology (based on PMBok)- PMIS implementation based on MSProject Server 2010- PM Coaching & Advisory Show less

IT Operational activities such as improving the operational process for KSP in order to make the company stronger and competitive in the regional market; support to the CEO for the strategic plan definition to increase business revenue and profits in the short-term.Responsibilities:- Design and implement business strategies, plans, and procedures- Set comprehensive goals for performance and growth- Establish policies that promote company culture and vision- Oversee daily… Show more IT Operational activities such as improving the operational process for KSP in order to make the company stronger and competitive in the regional market; support to the CEO for the strategic plan definition to increase business revenue and profits in the short-term.Responsibilities:- Design and implement business strategies, plans, and procedures- Set comprehensive goals for performance and growth- Establish policies that promote company culture and vision- Oversee daily operations of the Company- Lead employees to encourage maximum performance and good results- Evaluate performance by analyzing and interpreting data and metrics (KPIs)- Write and submit reports to the CEO on all matters of importance- Participate in expansion activities (investments, acquisitions, corporate alliances, etc.)- Manage relationships with partners/vendors Show less

Project Manager in the TeMIP Telco Network Elements Integration, having control for several projects such as TeMIP Access Modules, TeMIP Expert System Rules Implementation for Cisco, Ericsson, Acision, Nortel, and Huawei platforms among others. The Network Elements involved were: RNC, B Nodes, Time Provider, SMSC 5.2, M2000 among others. I had as the responsibility of controlling and tracking suppliers and contractors among others.

IT Portfolio Manager for new projects in business sector such as Banking, Financial, and Government Business, coordinating teams from 10+ Engineers and using a quality processes such as PSP / TSP (CMMi family), "ad-hoc" Software Development Process, and PMBok like standard.Responsibilities:- Daily program management throughout the program life cycle- Defining the program governance (controls)- Planning the overall program and monitoring the progress- Managing risks and… Show more IT Portfolio Manager for new projects in business sector such as Banking, Financial, and Government Business, coordinating teams from 10+ Engineers and using a quality processes such as PSP / TSP (CMMi family), "ad-hoc" Software Development Process, and PMBok like standard.Responsibilities:- Daily program management throughout the program life cycle- Defining the program governance (controls)- Planning the overall program and monitoring the progress- Managing risks and issues and taking corrective measurements- Coordinating the projects and their interdependencies- Managing and utilizing resources across projects- Managing stakeholder's communication- Managing the main program documentation such as the program initiation document Show less

Participation in the Project: Service Delivery Platform for Telmex. Software Engineering.Responsibilities:- Provide team leadership and coaching- Focus the team on the tasks at hand or the internal and external customer requirements- Coordinate team logistic- Communicate team status, task accomplishment, and direction

Methodological Mentoring for ING’s Software Factory, MéxicoResponsibilities:- Value the mentee as a person- Develop mutual trust and respect - Maintain confidentiality listen both to what is being said and how it is being said- Help the mentee solve his or her own problem, rather than give direction- Focus on the mentee's development and resist the urge to produce a clone

Participation in an important project for IMSS (Social Security Mexico Institution) to improve the main system platform for its pensioners.Responsibilities:- Provide team leadership and coaching- Focus the team on the tasks at hand or the internal and external customer requirements- Coordinate team logistic- Communicate team status, task accomplishment, and direction

Software Development & Knowledge Management activitiesResponsibilities:- Provide team leadership and coaching- Focus the team on the tasks at hand or the internal and external customer requirements- Coordinate team logistic- Communicate team status, task accomplishment, and direction