Joshua Levi Email and Phone Number
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Lead the team. Go Fast. Fix Things. Be helpful.
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Senior Business Systems AnalystCalix Aug 2022 - Present -
Senior Manager, Technical Assistance CenterCalix Oct 2019 - Aug 2022Manage the Revenue Edge Technical Support Business Unit for Calix - focusing on Cloud and EXOS Premises products and support. This involves planning processes, support plans, resource allocation, forecasting, modeling, and planning to ensure we have the right resources ready to go as the products ramp and grow.Successfully managed my employees to promotions outside of my leadership - I consider this a strong win in leadership. One of my hires moved into a higher level technical role in a different team as he had grown to make that career move. Two other members of my team moved to new positions to directly build and provide technical content within the organization. Finally another of my team members has been promoted to management - now leading and growing another segment of our organization.Continue to administer Salesforce, call routing, PowerBI Analytics, and other tools to analyze and automate. A key component is finding ways to measure day-to-day productivity, and ensure that the tools within the organization both encourage correct and consistent behavior and provide an efficient path to complete the work, without being tedious.
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Manager, Technical Assistance CenterCalix Apr 2016 - Oct 2019Goleta, CaManaged a team of 8-10 Technical Support Engineers based on the West Coast. Transitioned out of a local office to remote work, and remotely managing the team. Team members were located remote, in our San Jose Office, and in our Petaluma Office. Fielded escalation calls and re-designed our call routing system. In addition, picked up Salesforce administration skills to continually augment, automate, and drive more efficient processes and operations within the direct organization.
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Supervisor, Technical Assistance CenterCalix Oct 2014 - Apr 2016Goleta, CaManaged a team of 4 technical support engineers. Hired, reviewed, and ensured that my team members were performing at a high level. Managed regional escalations from the Western Region of the United States and a large Tier 2 telecom provider. Drove more efficient processes. Managed customer expectations of an aging platform - maintaining customer satisfaction while minimizing development involvement.
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Systems Engineer, Team LeadCalix Apr 2011 - Oct 2014Goleta, CaliforniaAct as a senior individual contributor; mentor team members and drive towards resolutions of complex customer networking issues. Conduct meetings and conference calls to facilitate escalations into development and successfully advocate for customers while maintaining strategic alignment with company goals. In addition, ensured that 4 colleagues were meeting metric requirements.
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Senior Customer Support EngineerOccam Networks Apr 2010 - Feb 2011Manage escalations of customer issues and bugs between support and development. Provide training to other engineers. Develop increased role in initial customer product use, sustaining engineering, and managing customer expectations of “hot” issues. Highest level of support.
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Customer Support Engineer IiOccam Networks Apr 2008 - Apr 2010As per Customer Support Engineer I, this position involves the managing of customer tickets regarding network issues and troubleshooting. These tickets require a higher level of knowledge and ability.
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Customer Support Engineer IOccam Networks May 2006 - Apr 2008Handle network troubleshooting tickets in a Service Provider Access Network. Network consists of Layer 2 VLAN switches that also act as DSLAMs. Typical troubleshooting topics include multicast video, IGMP, SIP, MGCP, GR-303, VLAN Trunking, T1 circuits, Spanning Tree, Ethernet Loops/Broadcast Storms, DHCP, and PPPoE.
Joshua Levi Skills
Joshua Levi Education Details
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Computer Science
Frequently Asked Questions about Joshua Levi
What company does Joshua Levi work for?
Joshua Levi works for Calix
What is Joshua Levi's role at the current company?
Joshua Levi's current role is Senior Business Systems Analyst at Calix.
What is Joshua Levi's email address?
Joshua Levi's email address is jl****@****csb.edu
What is Joshua Levi's direct phone number?
Joshua Levi's direct phone number is +176021*****
What schools did Joshua Levi attend?
Joshua Levi attended Uc Santa Barbara.
What skills is Joshua Levi known for?
Joshua Levi has skills like Sip, Ethernet, Ip, Snmp, Dsl, Voip, Switches, Tcp/ip, Routing, Telecommunications, Gpon, Iptv.
Who are Joshua Levi's colleagues?
Joshua Levi's colleagues are Yashvanthini Sm, Sanjay Shreesha, Xiaolei Zhang, Brian Hill, Matthew Hoffman, Asira Nap, Yedusree Ps.
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