Jeremy A. Lewis Email & Phone Number

Austin, Texas, United States

Ann Arbor, MI

• Performed Game Day Operations Duties
• Helped with the day of operations of a USA Hockey Hall of Fame induction ceremony
• Planned game day activities
• Worked on game day fan promotion
• Worked an IIHF tournament
• Taught players media relations and helped with player orientation

Ann Arbor, Michigan

In my current role, I lead a team of 5 employees to provide excellent customer service and spearhead implementation of two software programs, built directly from our team. I am responsible for all the training programs as it relates to the onboarding of our customers. Under my direction, we have developed three training programs to allow for customers of.

• Oversee a support staff of five employees to deliver high quality support to 1500+ end users through a custom ticketing system, Zendesk live chat, and JIRA.
• Develop and execute a standardized implementation strategy for mid-level and enterprise clients to exceed client expectation.
• Analyze and clean large data sets using excel.
• Serve as a business analyst and project manager working directly with client lead, while using teamgantt, Smartsheet, Trello, and our own project management tool.
• Organize, Coordinate, and instruct MagHub University undergraduate and graduate programs, a support solution designed to aide in customer success and adoption.

Ann Arbor, MI

• Completed and obtained Level 1 certification in August 2013 which required a highly proficient understanding of the fundamentals of CrossFit principles and practices.
• Assess movement of members during class and assist them in completing their physical challenges to their ability.
• Maintain the highest level of professionalism and intensity during classes, while surpassing customer experience goals.
• Capable of relating to and communicating with a wide cross section of the general population.

Ann Arbor

Day to Day operations Responsible for membership growth, specifically in the Timbits, mini-mites, and learn to play programsPlan events to promote AAAHAFundraising and sponsorship opportunitiesDeveloped social media content and increased engagement through Twitter and Facebook

• June, 2013 Student Employee of the Month
• Planned events and managed events
• Coordinate multiple vendors on the day of the event
• Provided Customer Service to renters of facility
• Solved multiple problems while collaborating with other staff
• Lead community members on tours of facility

Greater Detroit Area

• Member of the Countable Related Activities (CARA) monitoring program
• Prevented small infractions from becoming large
• Worked specifically within NCAA Bylaws 11, 12, 14, and 17
• Monitored multiple sport practices and games to ensure student athletes and coaches were operating within the NCAA Bylaws

• Actively monitored multiple orders to ensure customer satisfaction
• Recruited customers for sales
• Provided Customer Service
• Collaborated with other staff members on problem solving issues
• Helped with marketing strategies
• Successfully sold over $150,000

Ann Arbor, MI

• Supervised fifteen employees on a daily basis
• Created employee schedules
• Scorekeeping/stat tracking
• Provided excellent customer service
• Trained employees in customer service, scorekeeping, and Zamboni operation
• Zamboni operation and maintenance