PBX - Pennsylvania Builders Exchange is a trade association which has been serving the commercial construction industry since 1886. The Pennsylvania Builders Exchange is a full-service online Commercial Construction Project Reporting Service which supplies the most accurate information about construction opportunities from the design phase through contract awards for PA, MD, DE and OH. We continuously provide updated project news, bid documents, addenda, reprographic services, online take-off tools, sophisticated searching, tracking and notification features.

Proven ability to assess member needs, establish rapport, build trust and close strategic deals. Nurture strong client relationships by implementing consultative sales approach for all advertising, promotional activities, events and sponsorships for association. Strong track record of achievement with outstanding success in building partnerships and maintaining client relationships. Developed and delivered successful advertising and marketing packages for new and existing accounts. Took on additional role of Events Manager for all company functions and networking productions. Plan, manage and implement events and educational trainings. Select venue, negotiate costs and contracts with third party vendors.• Event Sponsorships – Increased Sponsorship revenue by 235%.• Buyers Guide (Directory) – Reduced Production expense for publication by 46%• Website and Construx (Online Magazine) Advertising – Increased Advertising sales by 37%.• Donation program – Develop and implement company donation program for increased event profitability.• Execute sales and marketing presentations based upon industry and customer data.• Identified potential revenue streams for all major events and promotional campaign development.• Introduced new product offerings and developed pricing strategy for print, website and direct mail.• Instituted innovative sales policies and procedures resulting in new advertisers and scholarship program.• Implemented marketing strategy and theme for tradeshow conferences and company events.• Skillfully facilitated new product launches for Insurance, Fleet Card and Workers Compensation.

• Developed and executed plans to maximize organizational resources resulting in 16% reduction in operational expenses while increasing customer survey results and employee retention.• Revitalized and strengthened key account relationships with customers by effectively communicating procedural and environmental changes through proper written and oral communication or presentation. • Communicate with various stores daily to assess service and quality performance. Visit district or store managers to ensure customer satisfaction, concerns and expectations are being achieved.• Strengthen relations with existing customer base by tracking sales account managers’ progression and implementation of new and existing customer base resulting in increased profitability.• Proficient in vendor sourcing, terms, returns and negotiations to increase efficiency, responsiveness, and accountability of business relationships in retail or commercial operations.• Directed employee recruitment, mentoring, training and scheduling for various departments supporting several fortune five hundred companies consisting of over 1400 customer accounts.• Trained and developed managers from other distribution centers throughout North America.• Recognized for the highest internal and external customer satisfaction survey results of the sixteen nationwide distribution centers by establishing direct accountabilities for supervisors and team leaders.• Proven success in P&L accountability and credit reporting of $1.6 million annual operating budget.• Developed strong interdepartmental relations to effectively meet center deadlines.• Interfaced directly with corporate purchasing to ensure proper inventory levels.• Identify and evaluate training needs to ensure continuous improvement in service levels.• Recognized for consistently achieving 100% in stock status for customer ordering.

• Facilitated and controlled all proprietary and promotional items for customer base. • Oversee day-to-day activities of credit processing operations for facility.• Created and implemented training manual for nationwide program. • Coach, motivate, influence, counsel, monitor, review, discipline and terminate employees.• Maintain profitability of contracts and participated in the contract bidding process.• Excellent communication skills for both internal and external customers.• Recruit, interview, select, hire, orient and train employees for department.• Conduct and participate in daily meeting to develop and enhance alliances between departments.• Payroll tracking and development training classes for employees. • Handled order processing, special shipments and resolved customer complaints.• Adjust staffing level and schedules according to department volume and performance targets.• Developed training and tracking programs to increase performance levels and minimize errors.• Motivate and delegate assignments of staff to assure service commitments were met for department.