Alex Hodges Lacroix Email and Phone Number

As a Customer Success Manager, I serve as the trusted advisor for our valued clients, ensuring the successful integration and utilization of Informatica products and technologies that they've invested in. My role in achieving this success involves collaborating closely with the customer's technical and business leadership teams, gaining a deep understanding of their objectives and the broader vision for their data strategies. I set clear expectations and passionately advocate for our customers, ensuring they experience both immediate and lasting benefits.Throughout our partnership, I guide customers through the initial implementation of their use cases and help them uncover future opportunities for growth and skill development. Moreover, I play a pivotal role as an internal advocate for our customers, fostering collaboration with our Professional Services, Product, Customer Support, and Sales Teams. This ensures seamless communication, aligning everyone with the roadmap, milestones, and long-term growth opportunities that are essential for our customers' continued success.

My role as Customer Success Manager with Quinstreet remained the same after the acquisition of Modernize on July 1st, 2020.

In my role as a Customer Success Manager, I went beyond being a mere point of contact for my clients. I assumed the dual role of being their lead generation specialist and digital marketing consultant. My primary focus was on empowering new product adopters with the knowledge and expertise to leverage our proven lead generation strategies effectively. Additionally, I worked diligently with all clients to track their progress, employing conversion metrics to identify opportunities for expanding their budgets and driving substantial business growth.By cultivating transparent and authentic relationships with my clients, I facilitated an exceptional return on their lead generation investment. My commitment extended beyond advising on best practices and measuring success; I actively contributed to the long-term nurturing of leads that might have otherwise slipped through the cracks. Remarkably, many clients witnessed sales exceeding $10,000 within just six months of initial lead acquisition.I was resolute in ensuring that my clients viewed Modernize not merely as one among several marketing firms vying for a portion of their annual budgets, but as a strategic partner in their enduring growth journey.Central to my responsibilities within the company was the management of a portfolio of approximately 30 small to medium-sized businesses, each boasting an average quarterly revenue of $600,000.

*Top Performer: Met or exceeded my monthly location retention goal 12 consecutive months.*My role as Customer Success Manager with GoDaddy Social remained the same after the acquisition of Main Street Hub on July 2nd, 2018.My core company responsibility is managing a book of busines of an average of 350 accounts, an annual revenue of $1,320,000 with a monthly location retention goal of 96.45%.

In my capacity as a Customer Success Manager, I served as both the dedicated point of contact and a personal social media consultant for my valued clients. My role encompassed guiding them in setting realistic short-term objectives for enhancing their online presence while establishing clear expectations regarding Main Street Hub's product and the realm of social media marketing. The ultimate aim was to foster enduring partnerships built on trust and mutual growth.I achieved this objective by immersing myself in each customer's unique circumstances, helping them perceive their social media presence from the perspective of their local consumers. Simultaneously, I imparted valuable insights on Main Street Hub's proven strategies and best practices in social media marketing.By forming strong relationships with my clients and being readily available to address their inquiries, I enabled them to maximize their utilization of our product, driving them closer to their long-term marketing goals. Additionally, I kept my clients informed about current events in the dynamic world of social media, offering guidance on how these changes could positively impact the sustained vitality of their online profiles.I ensured that even the most socially savvy of my customers comprehended the value of our distinctive customizable "Do-It-For-You" Service, which provided access to a dedicated team of professionals. This service not only eased the burden on them but also empowered them to take control of their online presence, effectively distinguishing themselves from competitors.Within my core responsibilities at the company, I managed a substantial portfolio of around 300 accounts, generating an impressive annual revenue of $1,440,000. Furthermore, I consistently exceeded a challenging monthly location retention goal of 94.43%, underscoring my dedication to fostering long-lasting relationships and delivering exceptional results for our clients.

As a Customer Success Manager, my role encompassed both the management of my clients' Real Estate lead accounts and the supervision of a team of Inside Sales Associates (ISAs) responsible for generating qualified leads. On a daily basis, I executed various critical tasks, including optimizing dial time, meticulously screening leads through our in-house Quality Assurance process, conducting team and one-on-one coaching sessions with ISAs, and efficiently managing their schedules.Effective communication was a cornerstone of my approach. I maintained frequent contact with my clients via email, text, and phone calls, ensuring they remained well-informed about the ongoing management of their accounts, fostering trust and transparency.My commitment extended to the success of both my clients and ISAs. I tailored our approach by assigning experienced ISAs to accounts requiring special attention and periodically rotating markets to enhance the skill sets of ISAs. In cases of declining performance, I initiated comprehensive training and provided one-on-one coaching. When issues persisted, I considered necessary corrective actions, including termination, to ensure optimal results.Moreover, I proactively addressed account-related challenges, promptly notifying clients and resolving data discrepancies. I also maintained active communication with our vendors, advocating for our clients' interests in the event of technical issues, thus ensuring smooth operations and client satisfaction.

I managed the onboarding and offboarding processes for Real Estate Agents joining and leaving Keller Williams Realty. This encompassed handling all paperwork, including the transfer of Real Estate licenses to our brokerage and the termination of our sponsorship of their licenses upon departure.I conducted Agent Orientation sessions to acquaint our Agents with the extensive resources available to them through Keller Williams Realty. This included introducing them to a wide array of classes and innovative technologies designed to enhance their self-marketing efforts.I took charge of all technology-related matters within the Market Center. This involved troubleshooting Internet and Wi-Fi issues, addressing printer/scanner/fax concerns, and installing printer drivers on the personal computers of our 300+ Realtors. Additionally, I managed phone systems and provided technical support. I also designed and prepared five PowerPoint presentations each month for our Team Leader, incorporating various media formats.I meticulously planned and executed all Market Center events, ranging from private parties to Happy Hours. This entailed creating event menus and crafting marketing campaigns to promote these gatherings, where I assumed the role of Event Coordinator.In addition to these responsibilities, I served as the Executive Assistant to the Team Leader, a role akin to a CEO. In this capacity, I tracked incoming and outgoing Realtors, fulfilled administrative needs, and scheduled appointments between the Team Leader and other staff members, Realtors, and recruits.Above all, I cultivated enthusiasm for careers at Keller Williams Realty, acting as the bridge between Realtors and our organization. My efforts were instrumental in attracting both new and experienced Realtors while retaining those who had already found their home at Keller Williams Realty Lake Travis.

As the first point of contact for Realtors, clients, and affiliates, I maintained a welcoming and customer-centric office environment. My role involved providing exceptional customer service, managing office operations, and handling a high-volume three-line phone system.I ensured the office ran smoothly, catering to the needs of over 170 Real Estate Agents and their clients by maintaining a clean and well-stocked workspace. Additionally, I managed inquiries and provided information on property listings.I served as the primary contact for office equipment troubleshooting and maintenance, including copiers and computers. In my multifaceted role, I balanced various tasks while prioritizing Realtors and clients' needs.I created operational manuals and informative booklets to aid in Realtor recruitment and marketing campaigns. My meticulous attention to detail and reliability made me a trusted resource.In my final six months, I played a key role in Realtor recruitment by conducting office tours and overseeing New Agent Paperwork.

In my part-time role, I served as the exclusive assistant to owner/operator April Enriquez, taking on a wide array of responsibilities with precision and efficiency. A primary focus was managing PR postings across various platforms, ensuring the timely and effective dissemination of information.My contributions extended to brainstorming and executing marketing and social media campaigns for clients, including prestigious names like Brookfield Homes, a prominent housing developer in greater Southern California. Additionally, I played a key role in researching, planning, and executing dynamic social media campaigns while crafting engaging blog content for the WordPop website. These efforts aimed to enrich the website's content, captivate readership, and attract potential new clients.This role marked my introduction to the world of Public Relations. Collaborating closely with the owner/operator, I gained invaluable exposure to the inner workings of a successful small business. This experience allowed me to tap into my creative side and further hone my writing skills, a passion I held before assuming this position and one that continues to inspire me today.I faced the exhilarating challenge of devising innovative social media campaigns to set WordPop and its clients apart in a saturated digital landscape. Collaborating with social media experts, I delved into the intricacies of the field, learning to craft compelling third-party press releases and master the proper structure of a press release.As I embraced this structured role, I adeptly mastered its requirements and operations while continuously seeking avenues for improvement. I proactively worked to enhance operational efficiency, all the while functioning independently. My commitment to transparency was evident through daily progress updates and accomplishments. With an increase in availability, I actively sought more responsibilities, further enriching my role within the organization.

I served as the Executive Assistant to a prominent leader in Southern California's largest Christian congregation, with over 15,000 weekly attendees. My role involved diverse responsibilities, from managing communications and scheduling to fostering a creative thought process. Working mostly on the move, I created a mobile office setup.As the assistant to Pastor Mingo Palacios, I played a pivotal role in launching "The Even Here Movement," which featured innovative "Microsites." These sites streamed live church services from the main campus to over 15 locations, drawing nearly 1,000 weekly attendees.This pioneering role demanded skill in administration and organization, translating visionary goals into practical daily tasks. It required adaptability to keep long-term objectives in focus while adjusting short-term goals as needed. I also contributed to creating operational protocols for easy duplication.

RevolverSD emerged as a vibrant monthly cultural collaboration held at the Moniker Warehouse in the heart of downtown San Diego. Our platform served as a nexus for art, music, and cultural expression. Monthly, we showcased local visual artists, featured a dynamic lineup of both local and touring musicians on our main stage, and provided a stage for local catering companies in our café. Additionally, we offered complimentary bike tune-ups before hosting the immensely popular community bike ride, Critical Mass.In my capacity within this role, I orchestrated the entire event ecosystem. This encompassed the intricate tasks of talent acquisition, art gallery curation, event planning, marketing campaigns, and the diligent maintenance of our social media presence. Throughout the month, I served as the primary point of contact, seamlessly managing all facets related to our events.This experience marked a significant departure from my previous roles, where I had been in assistant positions. Here, I assumed full control, drawing upon the invaluable skills honed during my tenure with The Codega Presents and The Breathing Room. I collaborated with a dedicated team of event and venue staff, skillfully delegating responsibilities and leveraging the collective expertise of my peers to ensure the successful execution of each event, pleasing artists, bands, craftsmen, and patrons alike.My composure and professionalism were put to the test when handling last-minute cancellations, a challenge I met with a calm and collected demeanor. I bore the responsibility for both the triumphs and challenges of our events, as well as the collective achievements of my team. I maintained meticulous notes on each event, using them as a blueprint for continuous improvement and the enhancement of subsequent gatherings.

In my role as the assistant to owner and operator Justin Souza, I played a pivotal role in our monthly concerts. I was instrumental in talent scouting and the creation and management of our social media campaigns. Acting as a key point of contact for bands, managers, and third-party promoters, I facilitated seamless communication.As an integral part of our event staff, I actively participated in the setup and teardown of each event. My responsibilities extended to managing hospitality and catering for both local and touring acts. I oversaw ticket sales, meticulously tracking fan attendance to calculate revenue splits between the band and the venue.Furthermore, I took charge of cash handling and pre-order revenue management, ensuring smooth and accurate payments to bands and promoters at the conclusion of every show. In my capacity as the owner's assistant, I served as the primary point of contact for immediate event staff needs and possessed the authority to swiftly address and resolve any issues to guarantee uninterrupted show continuity.

I collaborated closely with owner and operator, Jaclyn Strong, in sourcing talent for our local venue residencies, including iconic spots like The Viper Room, House of Blues Sunset Strip, and the King King in Hollywood. Simultaneously, I spearheaded the creation and management of dynamic social media marketing campaigns for our diverse portfolio of hosted events.This role marked my inaugural foray into the world of local promotion, where I gleaned invaluable insights into the paramount importance of networking and nurturing robust business relationships. I discovered the art of curating compelling event lineups, a delicate balance that involved selecting seasoned artists with devoted fan bases while affording emerging talents the opportunity to expand their reach.I honed my contract-writing skills, ensuring comprehensive documentation that not only outlined expectations for both bands and promoters but also held bands accountable for leveraging their networks to maximize event exposure. My expertise extended to negotiating artist/promoter revenue splits, demonstrating a keen ability to discern when to stand firm and when to compromise, safeguarding both business interests and the relationships between artists, promoters, and venues.Anticipating last-minute issues became second nature, as I adeptly devised contingency plans and maintained alternative options to navigate unforeseen challenges. I excelled in handling high-stress situations with grace and professionalism, bolstering the reputation of our business while preserving the trust and collaboration among all stakeholders.*I was the Event Manager for The Codega Presents showcase at South by Southwest 2011.