Jorge Alfonso Email & Phone Number

Miami, Fl, Us

Miami, Florida, United States

Miami/Fort Lauderdale Area

Miami/Fort Lauderdale Area

Miami.Fl

Doral, Fl

• Management of Helpdesko Complete redesign of support portalo Succesfully reduced daily total of helpdesk ticketso Assigned tickets to team members and followed up after completion• Windows Active Directory Administrationo New user creation, and employee terminations• Exchange Administrationo User Email creation, Distribution groups, Email Forwardingo New Business Domain Setupo Reconfigured Company email groups and shared mailboxeso Successfully migrated company exchange email server to Office 365 Cloud.• Network Administrationo WatchGuard Firewall Managemento Cisco Switch Managemento Succesfully configured Web Filter Solutiono Succesfully configured Full Network Monitoring Solution using Nagios• Management of VOIP Phone System (Fonality Asterisk Base)o Managed new number creation for marketing campaigns and advertisemento Designed new call flows, and IVRs for the different aspects of the companyo New User extension creation

IT consulting and SupportSpecialized in the Dental and Medical FieldSupported over 300 dentist all over south FloridaSupported with multiple practice management systems and dental xray software.Support for all Dental Xray equipmentWorked with major vendors such as Patterson, Henry Schien, Gendex, and Benco

Miami,Fl

 Lead diagnostician for PC & Apple desktops and laptops Exceeded all weekly and quarterly sales quotas. Provided helpdesk style support to customers as needed.