- Help manage on-site labor, troubleshoot, and direct calls to ensure successful completion of work assignments by field technicians.- Support field technician needs via email, phone calls, and other approved support channels.- Perform triage to troubleshoot tickets before dispatching to field technicians.- Assists and guides customers with all the required knowledge of the products and services.- Maintains advance user standards and compliance within the Account CRM/ERP and RAMP work assignment applications.

- Receiving inspection survey assignments and communicating with the Project Manager & Leads for assignment details.- Facilitating all pre-job safety meetings with the clients and contractors.- Performing site visits and briefings with the client onsite representative to clarify the inspection run circumstances, especially the launching and receiving as well as the pig tracking and marking procedures when applicable. - Launching and receiving the inspection tool in accordance to the client’s specifications. - Assessing the tool condition and perform reconditioning when applicable. - Validating the survey data for completeness and quality is sufficient for data processing.- Receive pipeline In-line inspection data, check for quality and quantity using ROSEN proprietary software, procedures, and specifications. - Perform basic data processing and compile data acceptance criteria - Analyze and interpret In-Line Inspection signal data to identify both references and anomalies. - Output reports onsite as part of deliverables - Solicit assistance with dedicated analyst for proper QA/QC

- Provides constant and efficient flow of coordination for site inspections between client and subcontractor.- Ensures high quality reporting of site status through accurate and sensitive reports.- Carry out ISP and OSP inspections to sites, and leads the team in the event of site survey and rectification.- Acts as SPOC on behalf of client in the absence of client team lead.- Provides necessary daily documents to the client such as progress reports, OHS, tracking sheets, work orders and POs.- Facilitates client requirements and request with regards to site inspections.- Maintains mutual relationship between the client and the company.

- Project Management to various projects in and outs as well as turn-overs – roll-outs and maintenance (Civil, IT, and EM).- Ensure delivery of supplies and services on time, even before deadline.- Coordinate suppliers to meet delivery leadtime.- Verify, encode and approve project titles through web-based software known as SAP.- Coordinate contractors for an efficient flow of project timelines.- Supervised local and accredited contractors in accordance with company standards, safety and schedules.- Do actual and on-site facilitation on the absence of contractor with regards to; * Electronic System * Queuing System * CCTV/Security Systems * Computer / Network systems * Electro-Mechanical concerns

- Provides a fully functional and innovative system design and prepare BOQs of Audio-Video facilities in accordance with the client’s requirement such as Hotels, Universities, Hospitals, Malls, Villas, and the same in the field of the following: * Audio-Video Systems * BGM Systems * CCTV Systems * PA-VA Systems * Broadcasting

- Assists Team Lead in survey assignments- Assist Project Manager in BOQ- Execute site survey for OSP networks