Jalil Wright-Hashim Email & Phone Number

Washington, District Of Columbia, United States

Washington Dc-Baltimore Area

- Coordinate and assist with AV/IT equipment setup, breakdown, testing and operation of equipment for various hybrid event (virtual & onsite).- Meet and coordinating with departments, host, and clients regarding technology needs and support for upcoming meetings/events. Specifically coordinating compatibility test, dry runs, ets for upcoming events.- Ensure AV/IT service quality during meeting through extensive testing prior meetings, troubleshooting, adjusting video and audio levels… Show more - Coordinate and assist with AV/IT equipment setup, breakdown, testing and operation of equipment for various hybrid event (virtual & onsite).- Meet and coordinating with departments, host, and clients regarding technology needs and support for upcoming meetings/events. Specifically coordinating compatibility test, dry runs, ets for upcoming events.- Ensure AV/IT service quality during meeting through extensive testing prior meetings, troubleshooting, adjusting video and audio levels, recording, and providing in-meeting support for high-profile internal and external events. - Provide second level support to the AV/IT collaboration team, troubleshoot videoconference configuration, collaboration applications, virtual meetings, and conferencing quality issues.- Provides remote AV/IT support to staff, utilizing technologies such as Zoom, WebEx, MS Teams etc.Conduct Staff Training on the use of new and existing AV/IT technologies.- Responsible for providing "White Glove" VIP IT support to senior executives at the IMF regarding Apple devices and AV/IT.- Configure, troubleshoot and deploy Apple iPhones and iPads for senior executives using Apple Configurator and Microsoft Intune console.- Resolve ServiceNow tickets opened on technical issues.- Participate in refresh projects for MACs & Mobile hardware. Show less

Washington, District Of Columbia

- Configure, troubleshoot and deploy Apple iPhones and iPads to current staff and new hires for multiple divisions using Apple Configurator and Microsoft Intune console. ( Previously was Mobile Iron)- Resolve ServiceNow tickets opened on technical issues.- Participate in refresh projects for MACs & Mobile hardware.- Provide training sessions to end users and Help Desk staff for tips and tricks on working on and resolving issues related to the environment.- Image/re-image… Show more - Configure, troubleshoot and deploy Apple iPhones and iPads to current staff and new hires for multiple divisions using Apple Configurator and Microsoft Intune console. ( Previously was Mobile Iron)- Resolve ServiceNow tickets opened on technical issues.- Participate in refresh projects for MACs & Mobile hardware.- Provide training sessions to end users and Help Desk staff for tips and tricks on working on and resolving issues related to the environment.- Image/re-image, troubleshoot and deploy a variety of Apple MacBooks & iMacs to current staff and new hires.- Responsible for providing "White Glove" VIP IT support to senior executives at the IMF. - Assisted with asset management and inventory tracking.- Provide monthly and weekly reports to management on the Mobile Team’s SLA percentage met and ticket trends.- Assist in implementing new procedures for Mobile Team to produce a better work flow.- Monitor and respond to daily emails sent to the Mobile Team’s shared mailbox.- Provide excellent customer focused service to staff via email, phone, and in person.- Test and process devices for shipments, while documenting the process in the Service Now ticketing system.- Work with the AT&T Premiere (Now T-Mobile) site to suspend/reinstate lines and assign new line numbers to staff. Show less

Washington, District Of Columbia

Contract is with the International Monetary Fund. Please see the IMF experience for the job description.

Washington D.C. Metro Area

The Customer Success Manager at Brazen partners closely with Account Managers to ensure our customers achieve a significant return on and feel successful with their Brazen investment. The Customer Success Manager serves as a key project manager to assigned accounts ensure effective onboarding and implementation of products, services, and training to new and existing customers.

Washington D.C. Metro Area

• Identify and develop lists of new prospects in both existing and emerging markets• Pre-qualify leads for sales managers• Generate leads for the sales managers by scheduling sales meetings from cold outreach (emails, calls)• Utilize marketing automation software to design prospecting campaigns• Track and monitor successes to improve sales messaging• Collaborate with the sales managers to improve processes and quality of opportunities• Ensure that CRM database… Show more • Identify and develop lists of new prospects in both existing and emerging markets• Pre-qualify leads for sales managers• Generate leads for the sales managers by scheduling sales meetings from cold outreach (emails, calls)• Utilize marketing automation software to design prospecting campaigns• Track and monitor successes to improve sales messaging• Collaborate with the sales managers to improve processes and quality of opportunities• Ensure that CRM database (Salesforce.com) contains accurate account details and contact information Show less

Bethesda, Md

- Assessing customer needs in relation to hardware and software on Apple computers.- Seamlessly flowing from one troubleshooting scenario to another within a 10-15 minute window. - Providing viable solutions to meet immediate and future customer needs. - Repairing relationships with customers and their products.- Performing repairs on Mac and iPhone hardware and resolving software related issues.- Migrating data from old hard drives to new hard drives.- Consistently… Show more - Assessing customer needs in relation to hardware and software on Apple computers.- Seamlessly flowing from one troubleshooting scenario to another within a 10-15 minute window. - Providing viable solutions to meet immediate and future customer needs. - Repairing relationships with customers and their products.- Performing repairs on Mac and iPhone hardware and resolving software related issues.- Migrating data from old hard drives to new hard drives.- Consistently providing exceptional customer experiences.- Leading high performance teams - pushing for exceptional performance day in and day out.- Positively engaged in developing a better experience for internal and external customers.- Spearheaded the refinement of the mentoring and training of new hires within the store.- Significant team player.- Able to maintain composure and quick to adapt when dealing with ambiguity and change.- Troubleshooting hardware and software relating to Apple iPhone's, iPad's, and iPod's- Leading one on one personal training sessions on Apple devices. Show less

Bethesda, Md

-Provide complete solutions to diverse customers interested in purchasing our products. -Maintain technical skills to troubleshoot customers issues in the store. -Train new team members on the policies and procedures of the company. - Led 10+ person workshops on educating individuals on how they may better utilize their Apple devices.- Facilitated the customer buying experience in the Apple stores.- Positioned the right products to match customer needs.- Managed queues… Show more -Provide complete solutions to diverse customers interested in purchasing our products. -Maintain technical skills to troubleshoot customers issues in the store. -Train new team members on the policies and procedures of the company. - Led 10+ person workshops on educating individuals on how they may better utilize their Apple devices.- Facilitated the customer buying experience in the Apple stores.- Positioned the right products to match customer needs.- Managed queues of 20+ people at a given time.- Diffused customer frustration issues.- Formed significant and strong relationships with my peers. Show less

Bethesda, Md

- Help-desk over the phone technical support regarding server and computer software related issues.- Troubleshooting Microsoft Outlook, Word, PowerPoint, Excel, Access, and One Note. - Working on Active Directory to trouble server related issue. - User Active Directory to give and remove access for employees. - Support a number of Non-profit clients through technical support and cloud support.