Juan Almeyda Email & Phone Number

Peru

Lima, Peru

- Design digital material, both graphic and audiovisual material.- I'm in charge of maintenance websites by applying knowledge of good UX and UI practices.- Development of graphic identities.For clients like INA, Felizmente Seguros, Mindbody México.- I also designed the task tracking system for the agency through Notion.

I solved incidents related to the Bitel billing system. I led the team improving KPIs and processes.

I led a team of 9 people, maintaining control of incidents and compliance with KPIs for ticket attention as well as incident resolution.Increase the KPI, ensuring that ticket attention has a response time within what is established and regulated by Osiptel.I developed a web system using HTML and PHP, with which the area involved could store information and manage it with other areas.

I handled tickets for problems and incidents related to IT applications, portability issues, OCS, VAS, Billing. Performing analysis and problem solving. Use of SQL to perform queries and solve database problems.

Provincia De Lima, Peru

Responsible for the detection, monitoring of alarms and events on devices belonging to IT, analyzing the cause of alarms and events on devices belonging to IT.In-person and remote helpdesk support. Monitoring and reporting of plans on devices belonging to IT.

Lima

I attended to requirements for different companies that want data center solutions (Energy, Cooling, Security, Environmental Control) with the APC by Schneider Electric brand. Data center quotes and designs. Support to the area in logistical issues. Review and analysis of sales opportunities.

Control and administration of the communication platforms used in the company (CPSA and AVAYA). Management of the equipment from the different platforms and the tools for their administration and control. Attention to incidents in the platform area from the call center. Programming of automatic IVRs in CPSA and AVAYA.

Review, analysis and preparation of the different bidding processes published through the Organismo Supervisor de las Contrataciones del Estado (OSCE) in the Sistema Electrónico de Contrataciones del Estado (SE@CE) by state entities. In addition to making quotes, and making sales with different entities. Electrical and electronic equipment was also handled.

Control de 6 aulas del laboratorio. Realizando Servicio de Help-Desk. Mantenimiento de las computadoras y los proyectores, configurando las PCs, instalando software de diferentes tipos, configurando las redes, detección de periféricos averiados, así como también brindando ayuda a los alumnos y profesores. Así como también apoyando en las diferentes tareas encomendadas por el técnico a cargo del área.

Programación de equipos para el direccionamiento de redes IP, configurando switches CISCO y teléfonos AVAYA para emplearlos en Telefonía IP.Así como también apoyando en las diferentes tareas encomendadas por el personal del área.

Graduate, Graphic Design

Bachelor, Electronic Engineer