Business Partner
Current• Improved the assigned group's average compliance rating from 80% to 97%, resulting in more accurate data for client service and manpower-related analysis.• Conducted monthly tracking of Key Result Areas (KRAs) and Key Performance Indicators (KPIs), reviewing performance metrics to optimize efficiency and effectiveness.• Consulted with assigned group heads to provide recommendations and revise their current monitoring methods, with the aim of enhancing user effectiveness.• Developed multiple monitoring files that offer insights into the comparison between the group's budget data and its performance outcomes.• Led regular business review meetings to address client and personnel concerns. Collaborated with assigned group heads and senior management to develop actionable plans aimed at mitigating client service issues and minimizing unnecessary costs.• Provided ad hoc analysis and support, ensuring timely assistance on various projects and initiatives.
