Joseph Lorenz Email & Phone Number

Detroit, Michigan, Us

Client relationship management leader in the automotive and mobility industry. Partners with clients to identify opportunities through personalized needs analysis, defines strategy, develops tailored solutions, and implements bespoke action plans. Consistently achieves annual revenue targets and increases MSX market share across North America by delivering value through each client engagement.

Carefree, Arizona, Us

In this highly visibly partner relationship management role, I am entrusted with expanding VeriFacts relationships throughout the automotive industry. I identify opportunities for strategic partnerships centered around finding win-win solutions. I have end to end ownership of business relationships, lead contract renewals, drive organic growth within existing accounts, and support new logo business development pursuits. I oversee day to day program management, lead operational refinements, and set account strategy to maximize customer satisfaction and deepen client partnerships.

Newark, California, Us

Responsible for driving new sales growth within assigned global markets. Generated worldwide sales totaling over $30,000,000 by identifying opportunities, developing rapport, defining key success metrics, negotiating support parameters, and building win-win solutions. Achieved a new logo signing first year and finished top three in overall sales obtainment.

Newark, California, Us

In this senior client relationship management role, I established relationships with senior management, and quickly became a trusted advisor. I led account management and set strategy for outsourced marketing, software as a service (SaaS) and customer support valued at over $3M annually. We implemented listening sessions. These sessions created an environment where our clients felt comfortable sharing their unique challenges. Through these sessions, we deepened client relationships, we found opportunities to expand support on current projects and uncovered new projects where we were uniquely positioned to add value. This resulted in modifications to existing operational workflows, winning new business, and exceeding sales targets, with a year-over-year revenue increase of 143% and a margin improvement of 91%.

Newark, California, Us

Tasked with driving organizational sales growth throughout North America I spearheaded new strategies across our sales teams. I analyzed reporting metrics to identify key areas of underperformance and developed individualized training plans for each team. I conducted frequent visits to review techniques first hand and provided hands on consultative sales coaching focusing on driving the sale of our digital marketing solutions. This hands-on approach led to a 118% increase in sales and customer engagement. In addition to managing our outside sales staff I was charged with managing emerging national accounts. In this capacity I worked with national account clients with low revenue or limited program participation. I worked to quickly establish rapport and credibility with these clients by unearthing and addressing account concerns. Through proven client relationship management techniques, I was able to solve their issues, drive deeper utilization of existing products and over time begin selling new solutions into these accounts.

Waukesha, Wisconsin, Us

Seeing an opportunity to broaden my professional experience to include independent business consulting, I worked with Serenity Health Care Center as an afterhours - side project. In this multifaceted role, my primary accomplishments were improving customer experience, increasing patient loyalty, and increasing overall company sales. I conducted an extensive review of operations to identify common failure points and created new processes to address these areas of opportunity. This included overhauling the client check-in process, which reduced wait times by 50%, and increased customer satisfaction by 75%. I created customized training initiatives to reinforce positive behaviors and phase out areas of underperformance, leading to significantly improved day to day operations, and increased employee engagement. These efforts led to happier employees, a better overall work environment, increased sales, and higher profitability for my client.

After earning three promotions, I was charged with this critically important role as department manager. I oversaw more than 70 employees across nine cross-functional teams comprising three offices in the U.S. and Canada. Under my leadership, a culture of excellence was created which drove yearly average revenue growth of 11% four straight years contributing to combined increase of over $21 million dollars. To ensure our long-term success I championed a shift toward digital marketing and led our teams in digital marketing campaign creation, search engine optimization, keyword optimization and bid management strategies. The result was stronger marketing performance for our clients, a significant increase in our market share and sustainable profitability gains.

As a Senior Team Leader, I managed a high-performing team of six sales managers in addition to managing my own team of six sales consultants. My top priority was empowering my team with targeted training, superior resources, and first-class internal support which drove a seven percent increase in sales. Our greatest achievement was the planning, development and wildly successful launch of an innovative new marketing program for a leading Canadian automotive company.

In my first management role at Minacs, I was entrusted with leading a team of six sales consultants for a leading US automotive company. I drove performance improvement through the standardization of common tasks. This was achieved by the creation of more than 60 processes. Our new streamlined approach yielded significant operational efficiencies which paved the way for record setting customer satisfaction scores and record-breaking sales figures for six consecutive quarters contributing more than $100,000 in additional revenue.

In this senior role, I was charged with driving quality control initiatives. Under my leadership we achieved unprecedented numbers by reducing turnaround times by 50% and errors by 25%. These efficiencies allowed more time for our team to focus on sales and marketing performance. This led to new found sales growth and improvements on return on investment for our clients. Based on this success, I was selected to mentor four marketing consults and acted as a primary point of contact for all marketing and sales related issues. This included delivering onsite training for OEM field staff to ensure first-rate knowledge of product enhancements and adoption of our best practices.

In my first role with Minacs, I was tasked with the sale and implementation of marketing campaigns to maximize profitability for more than 100 automotive dealers in the central region. I specialized in analyzing market trends to identify targeted marketing opportunities. To gain client buy-in I created and delivered high-impact presentations. I retained these customers by closely monitoring marketing performance and refining campaigns to drive performance. The result was immediate success and exceeding sales goals by more than 10% in the first year.