• Organize and coordinate content creation and scheduling for Instagram, Facebook, and TikTok, ensuring alignment with the event calendar and branding guidelines.• Manage and maintain the social media calendar, including scheduling posts, uploading content, and tracking engagement metrics• Collaborate with event directors and other departments to manage and execute social media strategies for the event’s online presence across platforms • Ensure timely communication of key event details and social media updates to team members, including scheduling, graphic needs, and any urgent posts• Serve as the primary point of contact for all social media inquiries, responding promptly to direct messages and comments with accurate information and working links. • Liaise with graphic designers, ambassadors, and other partners to coordinate collaborations, ensure on-brand content, and enhance visibility.• Foster strong relationships with creators by conducting monthly 1:1 meetings for feedback, brainstorming, and aligning social media strategies with event goals. • Support the evaluation of social media performance, collecting engagement data, analyzing metrics, and making recommendations for improvement.• Coordinate event marketing, including designing attendee and branded graphics, ensuring all are properly organized in Google Drive and ready for posting.

• Collaborate with various departments to identify training needs and develop comprehensive training schedules.• Organize and coordinate all training sessions, workshops, and events, including logistics such as venue selection, materials preparation, and audiovisual setup.• Ensure timely communication of training details to participants, including schedules, locations, and any pre-training requirements.• Serve as the primary point of contact for all training-related inquiries and provide prompt and helpful responses to employees' questions or concerns.• Liaise with trainers, facilitators, and external vendors to coordinate their involvement in training programs.• Foster strong relationships with internal stakeholders to gather feedback on training effectiveness and make necessary adjustments to improve future programs.• Serve as the main administrator for our Learning Management System (LMS).• Manage and maintain the LMS, including creating and updating training courses, assigning learning modules to employees, and monitoring completion status.• Generate reports from the LMS to track training progress, completion rates, and certifications.• Troubleshoot and resolve any technical issues related to the LMS, providing support to employees as needed.• Support the evaluation process of training programs, collect feedback from participants, and analyze training effectiveness.• Assist in conducting post-training surveys or assessments to measure the impact of training on employee performance and engagement.• Identify trends and insights from evaluation data and provide recommendations for continuous improvement of training initiatives.

Managed customer accounts to secure customer satisfaction and repeat businessTrained and mentored new sales representativesRetained excellent client satisfaction ratings through outstanding service deliveryUtilized CRM software to manage customer accounts and track performance metricsCollaborated with cross-functional teams to identify and address customer needsOutbound calls to potential clients (no cold calling) from scriptConvey brand and build rapport by scheduling appointments using industry specific softwareMeet daily and weekly targets for calls and bookingsBe an incredible team player with energetic, positive attitude

Complied with HIPAA guidelines and regulations for confidential patient dataAssisted patients with understanding personalized insurance coverage and benefitsAssured timely verification of insurance benefits prior to patient procedures or appointmentsMade contact with insurance carriers to discuss policies and individual patient benefitsManaged high-volume insurance verifications within pressured timeframes for productive medical operationsUpdated patient records with accurate, current insurance policy informationAnswered telephone calls to offer office information, answer questions, and direct calls to staffObtained payments from patients and scanned identification and insurance cards.

Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources databaseMonitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and proceduresDelivered friendly assistance with new hires throughout interviewing and hiring processCreated and completed personnel action forms for hires, terminations, title changes and terminationsCoordinated employee training programs to improve productivity and performanceAdministered compensation, benefits, and performance management systems at direction of supervisorDeveloped and implemented policies and procedures to use for recruitment, employee relations and benefits administrationStudied research and trends on best practices in HR field.

Maintained efficient office operations by handling errands and administrative functionsDeveloped and deployed marketing collateral to promote properties and drive salesDeveloped and maintained list of available properties suited to different needs and budgets for both commercial and industrial usePrepared and maintained accurate property listings, sales contracts and closing documentsPrepared and distributed weekly reports on real estate market trends to inform clients and agentsCoordinated leads management with CRM software to improve efficiency with prioritized prospects.

Assisted veterinarians in wound care and medicating horses, kept working areas clean and sterile, prepared horses for surgery, and traveled with veterinarians to farm calls.

Provide administrative support for The Warrenton Fall Antiques Show, Stetson Country Christmas, Roper Cowboy Marketplace, All-In Barrel Race and the All-In Breakaway (rodeo events)· Manage contractor schedules, budgets and accommodations for events· Conduct vendor research for all events and recommend cost effective ways to run events· Created an event handbook for consistency and quick reference to avoid errors and save costs

Student Worker at the Tarleton Equine Center

I trained new team members on how to work our system, answer the phone and speak to guests in a respectable manner, and introduced new business promotions to current team members. I also served food and beverages to customers within the theaters before and throughout the movie, and later on became a server, greeting customers, handling customer orders, and answering questions about the menu.

I was a waitress and a trainer at Baja Cantina. I was responsible for delivering guests their drinks and food items, as well as providing customer friendly, and timely service. I was also tasked with training new wait staff on guest interactions, the staff terminal, and the menu.