Juan Pablo Alvarez
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Juan Pablo Alvarez Email & Phone Number

Senior Strategic Account Manager at Squiz at Squiz
Location: Newcastle, New South Wales, Australia 15 work roles 3 schools
1 work email found @squiz.net LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 86%

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Current company
Role
Senior Strategic Account Manager at Squiz
Location
Newcastle, New South Wales, Australia
Company size

Who is Juan Pablo Alvarez? Overview

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Quick answer

Juan Pablo Alvarez is listed as Senior Strategic Account Manager at Squiz at Squiz, a company with 302 employees, based in Newcastle, New South Wales, Australia. AeroLeads shows a work email signal at squiz.net and a matched LinkedIn profile for Juan Pablo Alvarez.

Juan Pablo Alvarez previously worked as Senior Strategic Account Manager at Squiz and Director, Customer Success at Squiz. Juan Pablo Alvarez holds Master Of Information Technology Management, Information Technology from University Of Sydney.

Company email context

Email format at Squiz

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{first_initial}{last}@squiz.net
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Profile bio

About Juan Pablo Alvarez

Juan is a business and industrial engineer, who specialised in information technologies with further studies and certifications in the area.With 14+ years of professional experience, Juan is a confident leader, committed to always going beyond and pursuing his passion, how to improve citizens' lives through digital.You do not know Juan? How come! I think you should get in touch!

Current workplace

Juan Pablo Alvarez's current company

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Squiz
Squiz
Senior Strategic Account Manager at Squiz
sydney, new south wales, australia
Website
Employees
302
AeroLeads page
15 roles

Juan Pablo Alvarez work experience

A career timeline built from the work history available for this profile.

Senior Strategic Account Manager

Current

New South Wales, Australia

Working with over 70 local government agencies in Australia, helping them to create digital experiences that allow Councils to provide better services to citizens and improve their quality of life.

Mar 2020 - Present

Director, Customer Success

Sydney, Australia

  • Responsible for team of six employees within the customer success and service delivery functions
  • Manage revenue for more than 120+ existing customers at a regional level (NSW)
  • Design and execute strategic account planning to establish and grow relationships with key clients at every level, resulting in retention of every account
  • Develop internal tools, training programs, procedures and collateral that have increased the effectiveness of the service delivery and customer success functions (particularly in regards to product knowledge, account.
Jun 2017 - Mar 2020

Nsw Customer Success Manager

Sídney Y Alrededores, Australia

  • Responsible for a team of four employees within the customer success and service delivery functions
  • Created, managed, developed and mentored customer success function
  • Managed revenue for more than 80+ existing customers at a regional level (NSW)
  • Led the customer success team to increase clients’ revenue by over 25%, resulting in the highest customer satisfaction scores across Squiz
  • Managed all regional contracts doubling the SLA profit KPI
Feb 2016 - Jun 2017

Nsw Production Manager

Sídney Y Alrededores, Australia

  • Responsible for resourcing task and project allocation for more than thirty employees, ensuring they use strategies to reach and increase their billable targets
  • In charge of reviewing all regional projects to be delivered on time and within budget, as well as ensuring individual project managers meet their KPI’s
  • Responsible for the delivery of all NSW production services to 150+ active clients, including projects and service delivery
  • Responsible for creating a forecasting system to check current and upcoming projects and ensure production skills/resources are enough to cope with current/future load
  • Created and executed several models/processes to improve effectiveness of project and service delivery
  • Increased service delivery team by 100% to deliver exceptional 24/7 global customer service (this increase in efficiency was acknowledged by clients and senior management)
Jun 2015 - Feb 2016

Nsw Service Delivery Manager

Australia

  • Responsible for a team of two employees within the service delivery function
  • Developed internal tools, training programs, procedures and collateral that increased the effectiveness and efficiency of the service delivery function
  • Led a high number of projects, including a global IT service management system implementation at a regional level
  • Improved global monitoring systems to provide better 24/7 support services
  • Increased customer satisfaction levels and reduced project delivery times
  • Created a profitable model for the delivery of contractual services
Jul 2013 - Jun 2015

It Project Project Manager / Nsw Queue Manager

Sídney Y Alrededores, Australia

  • Responsible for delivering high quality services to 100+ clients across NSW
  • Queue manager of the NSW support team, which is responsible for managing all regional requests from clients ensuring they do not breach SLA response times
  • Management of a regional ticketing system based on ITIL Framework
  • Management of complex projects from start to finish; using agile project management methodologies to deliver excellent results
Jul 2012 - Jul 2013

Qa Analyst

New South Wales, Australia

  • Ensured that projects reached industry quality standards, increasing the value delivered to a higher number of clients at a regional level
  • Implemented method to effectively test digital solutions
Mar 2012 - Jul 2012

It Project Implementer

Sídney Y Alrededores, Australia

  • Winner of the only position from Squiz’ graduate program.
  • Development, testing in house, presentation, documentation and implementation of digital projects.
  • High Distinction in ImpSprint Squiz training jumping from graduate program part-time to a full-time position.
Nov 2011 - Mar 2012

Co-Founder

Current

Sydney, New South Wales, Australia

This is a non-for profit organization that intends to provide help to Australians affected by natural disasters. Also, it provides guidance to people that want to help.

Dec 2019 - Present

Information Systems Tutor

New South Wales, Australia

  • Tutor of Information Systems at The University of Sydney for 3 Courses (Graduate and Post graduate)
  • Some of the topics taught were: Business Intelligence and Business Information Management Applications such us Cognos 10 - Business Insight Advanced. Creation and marking of assignments, exams and weekly activities.
Mar 2012 - Jul 2012

Lead Project Manager

Sídney Y Alrededores, Australia

  • Project Lead in Health Information Technology Research Laboratory project. Research in automated testing tool to effectively and efficiently automate internal processes to speed up health systems.
  • This project included the evaluation of an integration to an iCIMS (Integrated Clinical Information Management System).
Mar 2012 - Jul 2012

Venue Manager

Kobe Jones Sydney

Sídney Y Alrededores, Australia

  • In charge of the Kobe Jones Teppanyaki Venue.
  • Responsible of the staff, kitchen, stocktaking as well as customer service.
  • Responsible of projects to increase company´s earnings and profitability.
  • In charge of implementing new technologies to optimize the processes of the venue.
Jun 2010 - Dec 2011

Standarization Area Chief (Gis: Geographic Information Systems)

Santiago, Chile

  • Responsible for a team of 6 employees within this function.
  • Created, lead, coach, developed and mentor this function at XYGO.
  • Manager and principal responsible of XYGO’s Cartography and BI services to all customers across South America.
  • Creator and Chief of Problem-Solving Team.
Oct 2009 - May 2010

Product Manager

Santiago, Chile

  • Creator and responsible of process optimization's Project (GIS: Geographic Information Systems).
  • Responsible for main BI product offered to customers.
Apr 2009 - Oct 2009

Project Analyst - Environmental Technologies

Santiago, Chile

  • Responsible of strategic business plan for the Upgrade S.A.
  • In charge of searching, development and implementation of projects in the commercial area and principally environmental technologies.
  • Responsible of supplying, research and budget analysis.
  • In charge of strategic development plans with the objective to achieve sales goals.
Apr 2008 - Apr 2009
Team & coworkers

Colleagues at Squiz

Other employees you can reach at squiz.net. View company contacts for 302 employees →

3 education records

Juan Pablo Alvarez education

Master Of Information Technology Management, Information Technology

Activities and Societies: Completion of BISA Program (Business Information System Association) with a Senior Technical Consultant of IBM..

Industrial Engineer, It, Economy, Administration, Planning, Control, Process Optimization

Diego Portales

Activities and Societies: Volunteer in social works. Organisation and participation in Social Work.Graduated with Honors.

Bachelor Of Applied Science (Basc), Theoretical And Mathematical Physics

San Ignacio El Bosque School

Activities and Societies: CVX. Volunteer in assessing communities and participation of social works.Graduated with Honors.

FAQ

Frequently asked questions about Juan Pablo Alvarez

Quick answers generated from the profile data available on this page.

What company does Juan Pablo Alvarez work for?

Juan Pablo Alvarez works for Squiz.

What is Juan Pablo Alvarez's role at Squiz?

Juan Pablo Alvarez is listed as Senior Strategic Account Manager at Squiz at Squiz.

What is Juan Pablo Alvarez's email address?

AeroLeads has found 1 work email signal at @squiz.net for Juan Pablo Alvarez at Squiz.

Where is Juan Pablo Alvarez based?

Juan Pablo Alvarez is based in Newcastle, New South Wales, Australia while working with Squiz.

What companies has Juan Pablo Alvarez worked for?

Juan Pablo Alvarez has worked for Squiz, Squiz Australia Pty Ltd, Save Australia Now, University Of Sydney, and Kobe Jones Sydney.

Who are Juan Pablo Alvarez's colleagues at Squiz?

Juan Pablo Alvarez's colleagues at Squiz include Liliana Nowak, Jun Qiao, Debra Barrone, Anh Ta, and Agnieszka Kutnik.

How can I contact Juan Pablo Alvarez?

You can use AeroLeads to view verified contact signals for Juan Pablo Alvarez at Squiz, including work email, phone, and LinkedIn data when available.

What schools did Juan Pablo Alvarez attend?

Juan Pablo Alvarez holds Master Of Information Technology Management, Information Technology from University Of Sydney.

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