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As a Business Innovator at Empvision, I am attentive to data, the digital world, and trends, with a focus on delivering exceptional solutions for businesses. I am always positive, dedicated, and proactive, with key strengths including a keen eye for problem identification, perfectionism in my work, and unique creativity.I believe in the power of empathy as a transformative force within companies and aim to leave a mark of excellence on every project I participate in with Empvision. My role involves: - Data Analysis: Leveraging insights to drive business innovation. - Trend Identification: Staying ahead of market trends to offer cutting-edge solutions. - Client-Centric Solutions: Designing strategies that meet and exceed client expectations. - Project Leadership: Guiding projects with a focus on quality and impact. - Strategic Planning: Developing long-term plans that align with business goals.

I worked for one of the largest technology and internet search companies in the world, preventing fraud in financial transactions for a digital wallet. I developed and implemented policies and procedures to monitor and analyze transactions, identifying suspicious patterns and creating preventive measures to minimize financial losses. I conducted detailed investigations of fraud incidents, using advanced data analysis tools to quickly detect and respond to fraudulent activities. I collaborated with multidisciplinary teams, including engineering, compliance, and customer service, to develop innovative solutions that strengthen the security of payment operations. I created internal documents to disseminate best security practices and ensure compliance with fraud prevention policies for the client.

As a Project Manager, I led a team responsible for overseeing support operations for online games and sales platforms. My role involved coordinating cross-functional teams to ensure smooth project execution, improving customer support processes, and enhancing the overall user experience. I implemented strategic initiatives to optimize response times, resolve critical issues, and ensure customer satisfaction. Additionally, I worked on automating reporting systems, analyzing performance metrics, and collaborating with key stakeholders to align support services with business objectives. My leadership focused on driving innovation and efficiency while maintaining high-quality service standards for the gaming and sales support sectors.

I led a team in providing technical support and customer service for the most severe cases on the Uber platform, such as harassment, discrimination, theft, robbery, and assault. My role involved daily, dynamic involvement in improving procedures and processes related to both my department and other areas. Additionally, I worked on creating innovative projects and quality assurance (QA) initiatives to improve agent KPIs, team actions, and the strategic handling of various topics in collaboration with Uber's Center of Operational Excellence in São Paulo, Brazil.

I led a team in the analysis and validation of Telefônica service orders, contract analysis, and the inclusion of results in metric tools. I was also responsible for automating reports and tasks within Telefônica's Prisma system, as well as filling out dashboards and generating reports. My leadership role in this project involved streamlining processes to improve efficiency and accuracy across the team's deliverables.

Infrastructure Estimator, consolidating excellent work in establishing budget standards for "Minha Casa Minha Vida" projects within the company. Responsibilities included configuring databases and pricing, quantitative surveys, and quotations. Additionally, I was involved in organizing processes and other multidisciplinary tasks required by the department, such as executing departmental flowcharts, managing productivity controls for analysts, analyzing and executing infrastructure projects, evaluating and prospecting new land, and assessing technical feasibility.

Execution of planning, analysis, and budgeting for public civil infrastructure projects and electromechanical assemblies (Vale, Petrobras, Comgas, MPX, municipal governments, CSN, TBG, MSgas, GasNatural Fenosa, etc.). Responsibilities included working with bidding and documentation for tenders, creating schedules, using RM Solum Totvs, liaising with projects at all stages of construction, and conducting technical site visits, such as the one in Vitória for Vale.

Execution of planning and budgeting for public civil works (DER, DERSA, CCR, Engelog, etc.). Responsibilities included working with bidding and documentation for tenders, liaising with projects at all construction stages, project coordination, and ensuring compatibility.Oversight of construction in Rio de Janeiro (paving, containment, drainage, OAEs, signage, earthworks, etc.) on the Dutra highway. Tasks involved measuring work, controlling project entries and exits, and creating "as-builts" for measurement purposes.

Execution of budgets for residential civil works. Responsibilities included working with Mega system forms, liaising with projects at all construction stages, coordinating projects, ensuring compatibility, and managing quality.

Development of architectural and technical projects and details, including layouts, material specifications, and designs for supermarkets, material stores, and retail markets. Responsibilities included liaising with suppliers, handling budgets and purchases, and focusing on visual merchandising for the retail market, such as 'Grupo Pão de Açúcar' and other major supermarkets.