Jam Baniqued Email & Phone Number

Geraldton, Wa, Au

Australia

Geraldton, Western Australia, Australia

San Pedro, Calabarzon, Philippines

• Manages and monitors team performances to meet company KPI’s• Mentors and coaches’ team to improve capability• Initiates continues improvement for product support processes- leadership and team• Supports Cat Product Issues across the country• Monitors and requests parts stocking of product issue related parts• Hosts meetings with Caterpillar Representatives and associated teams to resolve product and operational issuesAccomplishments:• Streamlined product problem management process across all the different branches• Standardized monitoring sheets to keep track and manage team KPI’s• Awarded Outstanding Monark Leader (Top 1) and multiple Standout Awards during the Leadership Training Program• ‘Living the Code; Excellence’ and ‘Living the Code; Teamwork’ Awardee

San Pedro, Laguna

• Product support across the wide range of Caterpillar Products carried by the dealership across the country(e.g. 777E Off-Highway Trucks, 740/745/745C Articulated Dump Trucks, 6030 Hydraulic Mining Shovels, 320 series Excavators, D9R Dozers, 3500 series engines, C series engines, etc.)• Provide Technical Support for complex service-related issues and formulate and direct repair plans• Provide Diagnostic Support on complex and hard to diagnose warranty and non-warranty repair events• Conducts Product Problem Management: Investigates and monitors product issues, documents result of diagnostic and repair actions, and manages escalation of more complex requests to Caterpillar support counterparts (e.g. service representatives, products groups, service engineers, etc.)• Conducts failure analysis on complex product failures at customer or dealer location• Maintain knowledge and technical understanding of Caterpillar products catered by the dealership• Distribute technical communications across the dealership- sales, service and parts teamsAccomplishments:• Driven change in generating Failure Analysis Reports • On call support during the covid 19 lockdowns to continuously cater to customers’ needs (e.g. virtual troubleshooting, parts interpretation, sales inquiries, etc.)• Managed and processed a total worth of $1.8M dealer financial recovery under pro-active improvement activities to gain back customer trust on specific machine model• ‘Living the Code; Excellence’ Awardee

San Pedro, Laguna

Acts as a liaison between the dealership (Monark) and Caterpillar. Key focus of the role is to stay on top of product issues across the assigned Caterpillar product families and caters any warranty related concerns• Warranty o Administers and maintains warranty registrations of Caterpillar machines and engines o Asses and process warranty claims o Records and reports warranty jobs to the Caterpillar system• Product Support across the assigned Caterpillar Products o Same as above under the Senior Technical Representative role but is site or customer specific onlyAccomplishments:• Found new ways to have a real time machine monitoring of the 745/C applications on-site to help customer improve machine application• Spearheaded 745 and 745C rework projects driven by CAT (Transmission, Engine and Differential Repairs)• Administered a total of $1.3M dealer financial recovery under warranty claims• Warranty Excellence Awardee; Bronze (2018) and Gold (2017) Dealer Standing

San Pedro, Laguna

• Performs component assembly and disassembly that meets Caterpillar standards(e.g. engines, transmissions, final drives, differentials, etc.)• Performs bench test and troubleshooting on components• Generated detailed formal service reports• Generates parts survey after parts assessment for reusability and replacement• Practices contamination control on work areas• Performs all task with a safety mindsetAccomplishments:• Spearheaded the consolidation of the spare parts in shop that later on was used to be returned to inventory• Piloted the paperless parts survey

San Pedro, Laguna

Responsible for completing a 1-year Caterpillar Training Program in Monark Equipment• Intensive theoretical and actual training on engines and systems of heavy equipment’s• 6 months classroom base training on Caterpillar Systems and 6 months Field Service Deployment.• Field Service Works - troubleshooting and preventive maintenance of CAT and non-CAT machines and engines.• Non-technical trainings like interpersonal skills, communications skills and the likeAccomplishments:• Best in Technical Presentation (Topic: OHT vs ADT Retarder System)• Best in the On-The-Iron Awardee (Business and Hands on Rotation)

Pasay City, Philippines

Maintenance training program for aircraft mechanic- I was part of the program during theoretical training. Finished a couple of subjects (based from ATA100) included in the training and a month worth of shop practices. Subjects completed includes:FAR 145/ CAR Parts 1/2/4/5/6/7/8/9 OverviewEASA OverviewTechnical PublicationM11: JAMF 02/06/51/52M11: JAMF 35/38M11: JAMF 24M11: JAMF 26M11: JAMF 36M11: JAMF 21M11: JAMF 30M11: JAMF 29M11: JAMF 32M11: JAMF 27M6/M7Tubes & Pipes Theory & PracticalCables & Connectors Theory & PracticalM11.5: JAMF ATA 31M11.5: JAMF ATA 23M11.5: JAMF ATA 34M11.5: JAMF ATA 22M11.5: JAMF ATA 28M11.5: JAMF ATA 49 APUM11.5: JAMF ATA 71-80