Jama Dean Email and Phone Number

Strategy, Leadership, and Operations Develop and execute patient engagement strategies that align with organizational goals. Lead, mentor, and foster a high-performing team culture focused on excellence. Implement best practices in call center operations, monitor KPIs, and drive continuous improvement. Serve as a market enablement resource by providing administrative and care coordination support to market and clinical operations teams. Outreach Campaigns and Data Insights Manage and execute targeted outreach campaigns across multiple markets using various modalities. Collaborate with market partners to optimize patient engagement outcomes. Analyze data to identify trends and leverage insights to inform strategies. Compliance, Partnerships, and Integration Ensure compliance with healthcare regulations and privacy standards. Develop key partnerships to enhance outreach efforts and patient support. Collaborate cross-functionally to seamlessly integrate patient engagement initiatives.

Health and wellness clinic with all things to make you look and feel your best.

Co-owner of group fitness facility. Provide all backend business needs such as accounting, website development and maintenance, social media, reporting and metrics, etc.

-Ensure NCQA, CMS, and contractual compliance with program development and training-Sit on clinical quality and clinical operational committees-Lead and oversee clinical training team that provides training to population health program for kidney disease patients.-Collaboration to develop clinical program Development and Implementation-Clinical workflow development -Streamline processes related to new hire process and training-Collaborate with outside vendors -Collaborate with business development to create RFPs, proposals, and additional revenue opportunities -Identify areas of opportunity and create plan to address these areas for clinical and operations -Identify training needs and areas of opportunity related to KPIs-Manage team of clinical and operational trainers, coordinators, and LMS analyst-Development of clinical needs for pilot programs-Collaborate on RFPs for business development-Collaborate on new client implementation needs-Collaborated in developing new hire process and streamlining onboarding-Implemented new onboarding process to improve new hire experience-Leads and collaborates in cross functional meetings and workgroups-Identify care team areas of opportunity and implement plan for improving outcomesKey Projects:● Pilot increasing engagement ranging from 10-20%● Collaborate for development of specific disease process pilot program that shows a preliminary 27% reduction in hospitalizations for the pilot population● Implement streamlined onboarding process that resulted in reduced number of errors in onboarding process and reduced number of tech issues● Implementation of learning management system (LMS) for entire organization● Implementation of new hire orientation process for improved preparation for roles● Member of multiple clinical and quality committees for organization

-Ensure NCQA, CMS, and contractual compliance with program development and training-Sit on clinical quality and clinical operational committees-Lead and oversee clinical training team that provides training to population health program for kidney disease patients.-Collaboration to develop clinical program Development and Implementation-Clinical workflow development -Streamline processes related to new hire process and training-Collaborate with outside vendors -Collaborate with business development to create RFPs, proposals, and additional revenue opportunities -Identify areas of opportunity and create plan to address these areas for clinical and operations -Identify training needs and areas of opportunity related to KPIs-Manage team of clinical and operational trainers, coordinators, and LMS analyst

-Ensure NCQA, CMS, and contractual compliance with program development and training-Sit on clinical quality and clinical operational committees-Lead and oversee clinical training team that provides training to population health program for kidney disease patients.-Collaboration to develop clinical program Development and Implementation-Clinical workflow development -Streamline processes related to new hire process and training-Collaborate with outside vendors -Collaborate with business development to create RFPs, proposals, and additional revenue opportunities -Identify areas of opportunity and create plan to address these areas for clinical and operations -Identify training needs and areas of opportunity related to KPIs-Manage team of clinical and operational trainers, coordinators, and LMS analyst

Responsible for training of newly hired employees as well as training existing staff on new processes and updates.-Assist in content creation-Evaluating effectiveness of trainings

Manage a team of 12 to help drive towards improving outcomes for ESKD population utilizing reporting data.

Manage caseload of ESKD patients to help reduce utilization, hospitalizations, and improve patient's quality of life.

Review of home health care service requests for medical necessity. Managed a defined area of patient authorization requests that required home visits to assess patient needs in compliance with TennCare regulations.

Case management of long term care Medicaid population. Managing a caseload of approximately 150 patients while maintaining regulation and quality compliance.