Jamaal Cox, Csm Email & Phone Number

North Vancouver, BC, CA

Victoria, British Columbia, Canada

• Coordinates the planning, management, and control of the execution of interactive and engaging e-learning content by embracing a hybrid approach that combines Agile and Waterfall methodologies.
• Facilitates communication between instructional designers, developers, and technologists during regular internal meetings and Agile meeting ceremonies.
• Manages project timelines, tasks, and resources to ensure the project development team is meeting agreed-upon delivery timelines.
• Coordinates with resources throughout the organization and defense clients to complete assigned tasks.
• Collaborates on ideation for potential solutions to project issues.
• Maintains project documentation, including but not limited to: Weekly Status Reports, Project Schedules, Project Registers (Which include Risk, Lessons Learned, Decision and Actions Log, and Bug Logs), Change.

Victoria, British Columbia, Canada

• I help create realistic, interactive, virtual training experiences for learners to practice and adapt from the classroom into the real world.
• Conducts needs analyses of current training to identify learning outcomes and instructional approaches
• Collaborates with Subject Matter Experts (SMEs) throughout the curriculum design process
• Designs lesson plans, storyboards, scripts, instructor and learner guides, activities, and assessments
• Creates asynchronous eLearning modules via learning content development tools including Articulate Rise 360, Articulate Storyline 360, Adobe Design Suite, and Camtasia
• Leader of the Culture Committee: I collaborate with staff and leadership to implement People First initiatives and company-wide social activities

Victoria, British Columbia, Canada

Victoria, British Columbia, Canada

• Orchestrates the end-to-end production of a dynamic weekly podcast focused on sports and parenting as the Co-Host, Producer, and Showrunner
• Edits using Reaper and Podcastle, to craft and enhance podcast episodes, ensuring a polished and professional final product
• Manages social media, guest bookings and sponsor relationships

Victoria, B.C.

• As a member of the Marketing and Recruitment team, I contributed to the coordinated implementation of Royal Roads University's integrated recruitment strategy.
• Researched, analyzed, and implemented the strategic recruiting for the Schools of Communication & Culture, Environment & Sustainability, and Humanitarian Studies
• Managed and coordinated events, shows, and conferences
• Developed, scheduled, and facilitated webinars promoting school programs

Metchosin, Victoria, BC

• Librarian for the Pearson College UWC community.
• Administered English language support for International Baccalaureate (IB) students.
• Organized and managed the library budget and book loan database.
• Supported students in essay writing targeted for university and scholarship applications.
• Assisted students in research relevant to IB Extended Essays.
• Co-leader and instructor for the Summer Pearson English Language Learner (SPELL) program.

Victoria, Canada

• Managed school budget for sports equipment purchases.
• Trained and organized student activity leaders in preparation to autonomously lead their respective fitness activities.
• Bi-annually placed approximately 200 students in fitness activities.
• Licensed Class 4 driver who transports students to their weekly fitness activities.

Victoria, Canada

• Successfully developed individual writing support for undergraduate and graduate students via in-person, phone, and virtual meetings
• Designed online learning tools to supplement printed instructional materialsFacilitated in-person writing classes focused on persuasive writing, research techniques, and essay structure
• Documented and analyzed metrics related to writing sessions and frequently asked questions in order to produce relevant online learning tools
• Created and contributed writing tips and library-centric content bi-weekly to the @RRULibrary Twitter account

Victoria, British Columbia

• Responsible for safety, well being, and guidance of 40 international students ages 16-20.
• Provided leadership within the house by nurturing interpersonal and group dynamics to create a team atmosphere.
• Provided crisis management, conflict resolution, and restorative justice facilitation.
• Managed budgeting of house funds, facilitation of house meetings, and planning of house outings.
• Wrote end of term reports for all 40 members of the house.
• Liaised with the Student Support Team regarding behavioral wellness concerns.

James River High School, Gordon Elementary School, Grange Hall Elementary School

• Sheltered classroom instruction at High School Level. Classes included ESL Biology, ESL Grammar 1, ESL Reading 3.
• Push-in/Pull-out elementary ESL instruction in various subjects for grades 1-5.
• Differentiated curriculums in sheltered and co-teaching environments.
• Communicated with parents, administrators and other teachers as needed to provide support.
• Developed technology based instruction strategies.

Richmond, VA

Provided strategic analysis and research connected to maintaining and improving client marketing and advertising campaigns.

Richmond, Virginia Area

• Reviewed, edited and approved drafts of acknowledgement letters, extension letters, and cover letters for the Office of the President prior to the Advocate sending the letter to the customer/regulator in response to.
• Verified approved document template was used with only verbiage appropriate to the case.
• Proofread to certify that style and grammar was in accordance with the Style Guide.
• Offered coaching for advocates when needed.

Richmond, VA

• Liaison for creditors seeking information about clients enrolled in a debt management program.
• Processed and mailed proposals to creditors for debt management program enrollment.
• Provided data entry, inbound call customer service, problem solving and administrative duties.

San Francisco Bay Area

• Managed member database and the strategic development and growth of student chapters and membership leveraging new media to promote membership
• Edited and contributed to newsletters providing career advice, internal updates and volunteer leader profiles to over 1,000 members monthly
• Coordinated event management for international annual conferences

Richmond, Virginia Area

• Edited and provided content for Circuit City.com's Consumer Electronics retail products including: PCs, Laptops, Networking devices, Printers, Scanners, Phones and Video games.
• Researched products in great detail via the Internet and their vendor sites.
• Collaborated with merchants to provide the best final product for customers.

Bachelor Of Science (Bs), Journalism

Teaching License, Esol/Secondary English

Tefl Certificate

Certification to teach English as a foreign language. Studied in Prague, CZ.

Education record

Activities and Societies: Varsity Football, Varsity Track & Field, Varsity Tennis, Latin Club