Jamaal Jackson Email & Phone Number

Laurel, Maryland, Us

Washington, Dc, Us

• Analyze escalated incidents from junior Analyst(s) (including event’s history, status, and potential impact for further action) that may cause ongoing and immediate impact to the firm in accordance with the firm’s incident response plan• Proactively ‘hunt’ for potential malicious activity within EDR tool (Crowdstrike) and SEIM tool(Splunk)• Work with stakeholders to mitigate vulnerabilities found from daily Nessus Scan• Perform analysis of log files from a variety of sources (e.g., individual host logs, network traffic logs, firewall logs, and intrusion detection system [IDS] logs) to identify possible threats to network security• Receive and analyze network alerts from various sources within the firm and perform containment activities on confirmed security incidents.

Hunt Valley, Maryland, Us

• Provide support and collaboration to Systems Engineers and oversight to Analyst Level 1• Managing Log Management(ELK/Splunk) knowledge objects (e.g., fields, extractions, tags, event types, lookups, workflow actions, aliases)• Develop reports to meet SOC, clients and leadership requirements

Hunt Valley, Maryland, Us

• Analyze and respond to security threats from Firewall (FW), Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Antivirus (AV), Network Access Control (NAC) and other security threat data sources• Configure, manage, and upgrade FW, IDS, IVS, IPS, NAC, Encryption and a wide variety of other security products/appliances• Use strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems• Respond to inbound requests via phone and other electronic means for technical assistance with managed services• Respond in a timely manner (within documented SLA) to support, threat and other cases• Document actions in cases to effectively communicate information internally and to customers• Respond to needs and questions of customers concerning their access to network resources through their managed device.• Adhere to policies, procedures, and security practices• Resolve problems independently and understand escalation procedure

Columbia, Md, Us

• Perform support for assigned business units by identifying user requirements, performing needs analysis, developing functional specifications, and facilitating solutions• Coordinate and monitor implementation of new and modified applications; including participating in the planning, design, testing, documentation, and user training, according to a defined schedule• Support WAN, LAN, and Telephony equipment(Ring Central and Avaya) and configurations• Install and maintain hardware Operating System(Windows Server 2008, 2012) and network hardware(Cisco ASA) to meet customer requirements in accordance with industry best practices• Evaluate, design and support network configurations• Respond to computer system failures and take appropriate action to restore services• Coordinate all system and software installations and upgrades• Support and administer Office 365, Lync/Skype for Business, SharePoint Online and CRM, WebSphere IBM portal, Qlikview, Active Directory, Symantec, vSphere/VMWare• Monitor and report systems utilization, responsiveness and uptime, and recommend and perform correction action• Daily management of VMware ESX Hosts and underlying virtual machines with duties ranging from: OS, Network, Hardware, Access, Security, Application, and Log Management.• Train and mentor new and existing employees, and serve as escalation point for support tickets• Provide after hours, on call support to proactively monitor Production systems for faults, potential problems, and alerts.

Columbia, Md, Us

• Troubleshoot user technical problems from hardware and software perspectives. • New user onboarding: o Create user accounts on appropriate systems o Create corporate IDs and security badges o Setup, image and configure workstation hardware o Train on basic use of hardware and provide software tutorials • Assist with implementing new technologies as assigned. • Coordinate with parent company IT department. • Support video conference system. • Responsible for tracking all corporate IT assets.

Baltimore, Maryland, Us

• Support for million external clients and over 5,000 internal employees with 800+ software and hardware products, including in-house developed applications and commercial software• Troubleshoot and solve internal associates’ technical computer and software issues. Remotely connecting PCs to troubleshoot issues at hand. Dispatch desktop support personnel as appropriate for hardware and software-related issues• Troubleshoot and solve issues with T. Rowe Price's websites for external customers’ personal web browser, log-in, and technical financial transactions• Escalate global issues to the Escalated Customer Support for resolution by meticulously documenting a customer’s problem, symptoms, and troubleshooting steps taken to resolve the issue with BMC Remedy ticketing system• Order Processing - Take orders for software and hardware purchases and installations from the 5,000+ employees at T. Rowe Price• Web Chat Services – Provide support to internal associates and external customers inquiries through T. Rowe Price web chat services.• Support company wide project of upgrade migration from Windows XP to Windows 7 environment

Columbia, Maryland, Us

• Installing and testing new software• Diagnosing and troubleshooting hardware failures• Liaising with the designated personnel responsible for keeping the inventory• Accurately document instances of hardware failure, repair, installation, and removal.• Ghost/Image laptops and desktop with the appropriate OS(XP, Vista, 7)

Baltimore, Md, Us

Working closely with the Director to ensure ongoing successful information systems operations related to fundraising and compliance with the Health Insurance Portability & Accountability Act (HIPPA). Also researching and validating identified prospect donor matches.

Information Systems

Diploma, Computer Programming