Jamadagni Trivedi Email & Phone Number

• Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.• Led a team of members while providing exceptional customer service.• Successfully planned Individual Travel vacations of more than 400 passengers in a year to the USA, Mexico, South America and Cruises, generating revenue of 9,00,000 USD for the company and a growth of 50% over the previous year.• Taking overnight tour follow-ups of clients travelling in the USA and solving their queries• Won 2nd Prize in Best Self Drive Itinerary planner –Pan India, a competition organized by The Brand USA.• Making PowerPoint presentation of all the best travel itineraries of USA, Hawaii, Mexico, South America, Canada & Alaska Cruise.• Designed more than 32 individual travel itinerary options for the website.• Took a proactive approach to identify and resolve issues that could imply a negative impact on business operations and revenue generation.

Ahmedabad, Gujarat, India

• Training accompanied associate tour leaders during the tour• Capable of Handling Multi Tours simultaneously • Researched countries and areas in advance of tours and collected information into relevant talks.• Provided brief to passengers throughout the tour to ensure they are fully informed.• Made arrangements and confirmed reservations for the tour at hotels, restaurants, and sightseeing places.• Compiling tour reports and expense reports and submitting them to the department post-tour.• Achieved 100% client satisfaction feedback on tour and won “The Best Tour Manager” award in the social media voting campaign• Guided groups of up to 52 people on tours to more than 18 countries. (Middle East, Far East, South East, Africa, Europe)

• One point in charge for Middle East Travel inquiries of 40+ branches network of the company.• Helping branches sales team with quotes, sightseeing knowledge and best hotel options for their inquiries.• Increased sales through effectively training employees, closely monitoring regional and local markets and managing inventories.• Increased sales revenue by 45% in 2016-17 by implementing new products and clubbing possible travel places.• Using Travel CRM software to enhance lead prospecting and sales management.• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into the best remedy.• Maintained up-to-date knowledge of competitor products and pricing in the market served.• Scheduled meetings with supervisors to identify business obstacles, establish financial goals and tailor products to individual markets.

Ahmedabad, Gujarat, India

• Handling first-hand sales inquiries for group tours, visiting customers' places to explain packages, showing PowerPoint presentations and fulfilling booking procedures.• Preparing documentation for Visa applications and communicating with the customers.• Collaborated with colleagues to implement best practices across the department and exceed team goals.• Maintained operational proficiency in coordinating international travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.• Hosting Pre-Departure presentation to multi-travel date groups organized in a hall. • Hosting travel events at different locations for Summer and Diwali Travel Mela.• Representing Company at various roadshows, seminars and Travel expo events across the State.• Guiding the Design team and giving them innovative ideas for travel brochures every year

Ahmedabad, Gujarat, India

• Leaded and facilitated group sessions with stakeholders and the web interface team to develop documentation that communicated the intended user experience, and represented the business strategy and objectives.• Created and maintained project schedules, tracked deliverables, and established priorities for the team.• Understanding the requirement of the client with the sales team and quoting appropriate website development costs and estimated duration.• Having a working knowledge of WordPress, Shopify, HTML website development platforms and designing platforms like Canva and Dribble.• Manage feature requests, bug filing and testing. Facilitate and manage the QA process for launches.• Handled more than 27 website developments

Surat, Gujarat, India

• Scheduled and undertook periodic maintenance on all electrical installations, components and equipment.• Maintained and fixed lighting and fixtures.• Organized and directed maintenance shutdowns and startups.• Revamped systems and upgraded wiring, PLCs and drives to handle changing needs.• Applied diagnostics and testing tools to systems, quickly identifying issues and implementing completing resolutions.