James Maguire Email & Phone Number

New York, New York, United States

New York, New York, United States

• Supervise the operations of the box office by prioritizing the strengths of 12 team members to effectively handle tasks.
• Address inquiries for over 3500 customers per event regarding ticket pricing, subscriptions, reservations, and discounts, resolving 10-15 customer issues each show in a timely manner.
• Manage budgets and evaluate the financial analytics of each event, achieving sales goals by returning $30,000 in ticket sales each event.
• Oversaw strategic initiatives regarding allocation management procedures in accordance with ADA regulations and cell phone guidelines.
• Led the coordination of 3 new “Hold at Box Office” windows, improving operational excellence to 75%.

New York, New York, United States

• Interacted between 75-150 daily patrons, subscribers, and customers each day and handled show inquiries.
• Processed $30,000 of mail orders, group sales, and print subscription tickets to regular customers and subscribers.
• Streamlined the process of printing subscription tickets by researching opportunities to reduce the processing time.

New York, New York, United States

• Coordinated box office operations with 8 treasurers: printing tickets, answering customers, and resolving technical issues.
• Distributed 50-75 patron subscriber tickets per evening for the NYC Opera, NYC Ballet, and outside presentations.
• Reconciled $5000 - $7000 in box office sales to match up to the compiled batch reports.

• Achieved $2000-$4000 in sales goals per evening event, maximizing all performance objectives.
• Collaborated with 5 box office treasurers to handle the customer needs of over 100 patrons per show.
• Developed strong interpersonal skills by conversing with customers to understand and address their concerns.