Monitor service levels of self employed couriers.Carry out service reviews.Recruitment and training of new couriers.Attend to complaints from customer service department.Compile service information to report to regional and divisional managers.

• Effectively managed the accounts of business customers within a designated area selling Walkers crisps and other PepsiCo brands.• Canvass and secure new accounts.• Develop the existing business introducing new products Achievements Whilst at Pepsi Co I achieved sales over target of 23% making the route the most profitable route in the depot. I believe this was because I aimed to provide a level of service above what was expected and took time to understand my customers businesses, build relationships and help to develop calls with the use of tools such as promotions and merchandising.

Selling of mobile phone contracts and other O2 Products.• Up-Sell and Maximize Every Transaction• Deliver a high level of customer service• The training of new sales staff Achievements Whist at O2 I never failed to hit or exceed sales targets and was consistently in the top two sales people despite only having a part time contract.Another aspect of working for O2 was the high level of customer service expected ,this was a big focus for the company used to set them apart from the competition. Upon leaving O2 I had a Fantech* rating of 98% which was the highest in my store and one of the highest in my area.*fantech was a text based customer service survey sent to every customer.