Jamal Alexandre Email & Phone Number

Norwalk, CT, US

Hudson Valley, NY

• Drive growth in the market through effective management of owner relationships, sourcing vendors and building partnerships with local businesses.
• Oversee daily operations and ensuring the properties in the market are efficiently managed and guest-ready quickly.
• Analyze contribution margins and income statements for homes in the market.
• Perform daily, thorough inspections of the homes to monitor cleanliness standards, safety defects, and quality assurance concerns.
• Host meetings with other department heads such as maintenance, housekeeping, and owner relations to ensure all teammates are in conjunction.
• Complete project manager tasks while handling multiple projects such as onboarding new homes to the market, home renovations, and replacing IOT devices & software.

Multiple Locations

• Trained and supervised members of the hotel staff in various departments of the hotel, including Front Desk, Housekeeping, and Food And Beverage.
• Mastered the INFOR HMS PMS and trained others on how to use it effectively.
• Completed management reports such as Hotel Ledger, Staff Schedules, and 14-day Occupancy Forecasts.
• Handled guest complaints with care and compassion. Adjust guest's folios when necessary.
• Updated the department position checklists and conducted monthly department meetings.

• As a member of the hotel’s leadership team, ensured maximum guest satisfaction in each department of the hotel while upholding all company standards.
• Acquired extensive experience working as a supervisor at the front desk, housekeeping, and maintenance by functioning in the various departments within the company’s numerous properties.

Westerly, Rhode Island, United States

• Completed a seasonal position working as a pool attendant and BathHouse cashier for a Forbes rated, five-star Relais & Chateaux property. Delivered excellent customer service while attending to the guests by the pool.

Providence, Rhode Island Area

Greater Boston Area

• Completed a 4-month summer internship working as front-of-house staff for dinner cruises in the Boston Harbor.

Hunter New York

• Completed a 4-month summer internship working with the front desk Manager, served in various positions in the hotel, primarily working as a front desk agent.

Orlando, Florida Area

• Completed a 7 month college program, working primarily in a gourmet burger restaurant and various locations around the Disney resort properties.
• Took customer orders and answered inquiries regarding the menu or restaurant. Ensured customer satisfaction with accuracy and presentation of food and beverages requested, communicated and worked with management and.

Orlando, Florida Area

• Completed a 7 month college program, working primarily in Food Trucks and various locations around the Disney resort properties.
• Took customer orders and answered inquiries regarding the menu. Ensured customer satisfaction with accuracy and presentation of food and beverages requested, Communicated and worked with supervisors and staff in very.

Norwalk, Connecticut

Led group of youth organizers in activities designed towards creating positive changes in the community. Promoted activities that improved relationship between teenagers and the Norwalk Police Department. Norwalk High School representative responsible for member recruitment.

Stamford Connecticut

Assisted in the preparation and presentation of special events held at the Stamford Yacht Club including Wedding Receptions, Bar Mitzvahs, and Private Events.

Bachelor'S Degree, Hospitality Administration/Management

Activities and Societies: Member of the National Society of Minorities in Hospitality.

Education record